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Chapter 3 Hospitality questions well
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a series of positions an individual may take on the way to his or her ultimate career goal. Some
companies lay out sample career paths or ladders for their employees - correct answer ✔✔
career path/career ladder



a hotel manager responsible for arranging and planning food and beverage functions for (1)
conventions and smaller hotel groups, and (2) local banquets booked by the sales department. -
correct answer ✔✔ catering manager



responsible for a hotel's physical operation and maintenance - correct answer ✔✔ chief
engineer



manages the accounting department and all of its functions, including management of credit,
payroll, guest accounts, and cashiering activities. - correct answer ✔✔ controller



A frech chef (1847-1935) who is considered the father of modern cookery. His two main
contributions were (1) the implication of classical cuisine and the classical menu, and (2) the
reorganization of the kitchen. - correct answer ✔✔ Escoffier, Georges Auguste



directs the production and service of food and beverages - correct answer ✔✔ food and
beverage manager



the chief operating officer of a hotel or restaurant - correct answer ✔✔ general manager



lodging and food service businesses that provide short-term or transitional lodging and/or food.
- correct answer ✔✔ hospitality industry

, in charge of employee relations within an organization - correct answer ✔✔ human resources
manager



manages a hotel's computerized management information systems. May write simple-computer
programs and instruction manuals for employees. - correct answer ✔✔ management
information systems (MIS) manager



develops and implements a marketing plan and budget - correct answer ✔✔ marketing
manager



in charge of the rooms division in a mid-size to large hotel. Sometimes resident managers are
also in charge of security. - correct answer ✔✔ resident manager



conducts sales programs and makes sales calls on prospects for group and individual business.
Reports to the marketing manager - correct answer ✔✔ sales manager



What is the hospitality industry? - correct answer ✔✔ lodging and food service businesses that
provide short-term or transitional lodging and/or food



What are some of the advantages and disadvantages of a career in hospitality? - correct answer
✔✔ (advantages)

-more career options than most

-work is varied

-opportunities to be creative

-"people" business

-not 9-5 jobs

-opportunities for long-term career growth

-perks

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