Hospitality Review (updated)
questions with complete solutions
If you are interested in a career in the hospitality industry, it is important that you enjoy the
following: - correct answer ✔✔ working with people, an upbeat work environment, traveling,
and the opportunity for growth and career advancement
When thinking about the hospitality and tourism umbrella, which elements fall under
recreation? - correct answer ✔✔ Parks and recreation, attractions, and gaming
The services provided by the hospitality industry are considered - correct answer ✔✔ intangible
It is necessary for the hospitality industry to embrace the concepts of diversity and inclusion as
it has become - correct answer ✔✔ a global village
The set of moral principles and values that people use to answer questions about right and
wrong is known as - correct answer ✔✔ ethics
Many businesses have implemented a code of ethics because - correct answer ✔✔ managers
needed a tool to help them make better decisions
Leadership involves change and the National Restaurant Association (NRA) suggests that "all
change is likely to be met with - correct answer ✔✔ some resistance
Jan Carlson coined the phrase a "Moment of Truth." A moment of truth happens whenever -
correct answer ✔✔ a customer has an encounter with an employee of the business
,The two important elements of leadership that must be considered are - correct answer ✔✔
leadership characteristics and good habits
The career path to food and beverage director may include working in stewarding, restaurants,
and beverage and culinary departments. Gaining experience in multiple departments is an
example of - correct answer ✔✔ cross-training
When thinking about the hospitality industry, it is helpful to think of an umbrella that covers the
whole industry. Which of the following is NOT part of this umbrella? - correct answer ✔✔
Accounting and taxation
Which of these is NOT a characteristic of the hospitality industry? - correct answer ✔✔ The
hospitality business does not depend on shift work
In order to attract the best talent, hospitality companies must provide opportunities to all
regardless of their - correct answer ✔✔ demographic, race, religion, or ethnicity
The production and consumption of the hospitality service product along with the diversity of
the products and services offered is known as - correct answer ✔✔ inseparability
Making a decision based on whatever is right for the decision maker is referred to as
__________ decision making. - correct answer ✔✔ situational
One of the pioneers of ethics in the hospitality industry was _________________. This person
developed a code of ethics for the hospitality and tourism industry. - correct answer ✔✔
Stephen Hall
Great service is essential to success in the hospitality industry, yet many employees don't know
how to provide exceptional service. A front desk associate who checks a guest in and then looks
down at their computer during the rest of the interaction could be demonstrating which
"deadly sin of service"? - correct answer ✔✔ coldness
,A key objective in the service equation is to create - correct answer ✔✔ guest loyalty
According to the Disney service model, you should always - correct answer ✔✔ begin with a
smile
Two of the characteristics that are elements of leadership are - correct answer ✔✔ courage and
dependability
The leading international organization in the field of travel and tourism is the - correct answer
✔✔ United Nations World Tourism Organization (UNWTO
Inbound international tourism is classified as - correct answer ✔✔ visits to a country by
nonresidents of that country
The travel and tourism industry is the world's largest employer and employs approximately
____________ workers - correct answer ✔✔ 1 out of every 11
Most developed economies have a multiplier effect between - correct answer ✔✔ 1.5 and 2.0
One of the indicators used to assess performance by the airlines is - correct answer ✔✔ load
factor
Traveling by bus is not as popular as it once was, but bus travel still plays an important role.
What are the two main reasons that travelers select bus travel? - correct answer ✔✔
Convenience and economy
, In the United States, this travel organization is the main body for the promotion and
development of tourism because there is not a specific government body responsible for these
tasks. - correct answer ✔✔ The Travel Industry of America
Convention and visitor's bureaus play a key role in attracting tourism to cities and they are often
funded by - correct answer ✔✔ a transient occupancy tax
The world's largest travel trade association, with members in nearly every country in the world,
is known as - correct answer ✔✔ American Society of Travel Agents
What three options do visitors to American Express Travel Services have when booking travel? -
correct answer ✔✔ Book airline tickets, search for the most conveniently located office, and
view vacation offers
What percent of domestic travel in the United States is considered "pleasure" travel? - correct
answer ✔✔ 79 percent
American Express conducted a survey of travelers visiting many different destinations. Of those
surveyed the most appealing part of travel for them was - correct answer ✔✔ scenic beauty
Infrastructure includes which of these components? - correct answer ✔✔ Roads, water, sewage,
communications, and stores
Cultural tourism can be defined a - correct answer ✔✔ tourist visits motivated by an interest in
history, art, science, or lifestyle
Tourism means many different things to different people and can be categorized by several
factors. Which of the factors listed below is NOT considered one of the factors of tourism? -
correct answer ✔✔ ecotourism
questions with complete solutions
If you are interested in a career in the hospitality industry, it is important that you enjoy the
following: - correct answer ✔✔ working with people, an upbeat work environment, traveling,
and the opportunity for growth and career advancement
When thinking about the hospitality and tourism umbrella, which elements fall under
recreation? - correct answer ✔✔ Parks and recreation, attractions, and gaming
The services provided by the hospitality industry are considered - correct answer ✔✔ intangible
It is necessary for the hospitality industry to embrace the concepts of diversity and inclusion as
it has become - correct answer ✔✔ a global village
The set of moral principles and values that people use to answer questions about right and
wrong is known as - correct answer ✔✔ ethics
Many businesses have implemented a code of ethics because - correct answer ✔✔ managers
needed a tool to help them make better decisions
Leadership involves change and the National Restaurant Association (NRA) suggests that "all
change is likely to be met with - correct answer ✔✔ some resistance
Jan Carlson coined the phrase a "Moment of Truth." A moment of truth happens whenever -
correct answer ✔✔ a customer has an encounter with an employee of the business
,The two important elements of leadership that must be considered are - correct answer ✔✔
leadership characteristics and good habits
The career path to food and beverage director may include working in stewarding, restaurants,
and beverage and culinary departments. Gaining experience in multiple departments is an
example of - correct answer ✔✔ cross-training
When thinking about the hospitality industry, it is helpful to think of an umbrella that covers the
whole industry. Which of the following is NOT part of this umbrella? - correct answer ✔✔
Accounting and taxation
Which of these is NOT a characteristic of the hospitality industry? - correct answer ✔✔ The
hospitality business does not depend on shift work
In order to attract the best talent, hospitality companies must provide opportunities to all
regardless of their - correct answer ✔✔ demographic, race, religion, or ethnicity
The production and consumption of the hospitality service product along with the diversity of
the products and services offered is known as - correct answer ✔✔ inseparability
Making a decision based on whatever is right for the decision maker is referred to as
__________ decision making. - correct answer ✔✔ situational
One of the pioneers of ethics in the hospitality industry was _________________. This person
developed a code of ethics for the hospitality and tourism industry. - correct answer ✔✔
Stephen Hall
Great service is essential to success in the hospitality industry, yet many employees don't know
how to provide exceptional service. A front desk associate who checks a guest in and then looks
down at their computer during the rest of the interaction could be demonstrating which
"deadly sin of service"? - correct answer ✔✔ coldness
,A key objective in the service equation is to create - correct answer ✔✔ guest loyalty
According to the Disney service model, you should always - correct answer ✔✔ begin with a
smile
Two of the characteristics that are elements of leadership are - correct answer ✔✔ courage and
dependability
The leading international organization in the field of travel and tourism is the - correct answer
✔✔ United Nations World Tourism Organization (UNWTO
Inbound international tourism is classified as - correct answer ✔✔ visits to a country by
nonresidents of that country
The travel and tourism industry is the world's largest employer and employs approximately
____________ workers - correct answer ✔✔ 1 out of every 11
Most developed economies have a multiplier effect between - correct answer ✔✔ 1.5 and 2.0
One of the indicators used to assess performance by the airlines is - correct answer ✔✔ load
factor
Traveling by bus is not as popular as it once was, but bus travel still plays an important role.
What are the two main reasons that travelers select bus travel? - correct answer ✔✔
Convenience and economy
, In the United States, this travel organization is the main body for the promotion and
development of tourism because there is not a specific government body responsible for these
tasks. - correct answer ✔✔ The Travel Industry of America
Convention and visitor's bureaus play a key role in attracting tourism to cities and they are often
funded by - correct answer ✔✔ a transient occupancy tax
The world's largest travel trade association, with members in nearly every country in the world,
is known as - correct answer ✔✔ American Society of Travel Agents
What three options do visitors to American Express Travel Services have when booking travel? -
correct answer ✔✔ Book airline tickets, search for the most conveniently located office, and
view vacation offers
What percent of domestic travel in the United States is considered "pleasure" travel? - correct
answer ✔✔ 79 percent
American Express conducted a survey of travelers visiting many different destinations. Of those
surveyed the most appealing part of travel for them was - correct answer ✔✔ scenic beauty
Infrastructure includes which of these components? - correct answer ✔✔ Roads, water, sewage,
communications, and stores
Cultural tourism can be defined a - correct answer ✔✔ tourist visits motivated by an interest in
history, art, science, or lifestyle
Tourism means many different things to different people and can be categorized by several
factors. Which of the factors listed below is NOT considered one of the factors of tourism? -
correct answer ✔✔ ecotourism
