Lodging management certification test
questions and answers
The key role of a destination marketing organization (DMO) is to: - correct answer ✔✔ develop
economic growth by attracting visitors through the marketing of local
attractions services.
What type of hotel typically attracts guests who enjoy gaming and live entertainment? - correct
answer ✔✔ casino
Hotels, resorts, and vacation rentals fall under which hospitality-related business
category? - correct answer ✔✔ Accommodations
Which of the following is an example of an executive level hospitality position? - correct answer
✔✔ general manager
The R.A.V.E. principle is closely associated with which one of the following? - correct answer
✔✔ diversity
Which of the following is classified as a soft skill? - correct answer ✔✔ a positive attitude
The document that summaries an individual's qualifications, work experience, and
education is called a _________. - correct answer ✔✔ Resume
At what stage in the guest cycle does the guest select a hotel? - correct answer ✔✔ Pre-arrival
, . After listening to a customer complaint, an employee should: - correct answer ✔✔ apologize
for the inconvenience or frustration experienced by the guest.
The Guest Service Measurement (GSM) allows hospitality or tourism-related
businesses to: - correct answer ✔✔ Determine how satisfied guests are with experience.
Performance standards are used to: - correct answer ✔✔ measure how well a person does his
or her job
What is one of the fastest growing sectors of the hospitality and tourism industry? - correct
answer ✔✔ International travel
Which of the following is classified as a Point of Sale (POS) system? - correct answer ✔✔ a cash
register
Which of the following conversations contains information that is sensitive in nature
and should be conducted in private? - correct answer ✔✔ informing a gust their credit card has
been declined
When communicating through email to guest, it is important for employees to: - correct answer
✔✔ use proper spelling, grammar, and punctuation.
Unless otherwise instructed, employees should greet guests by using: - correct answer ✔✔ his
or her salutation and last name (Mr. Smith)
What is the name of the financial statement that summarizes an operation's revenue,costs, and
expenses during a specific period of time? - correct answer ✔✔ Profit and loss (P&L) statement
questions and answers
The key role of a destination marketing organization (DMO) is to: - correct answer ✔✔ develop
economic growth by attracting visitors through the marketing of local
attractions services.
What type of hotel typically attracts guests who enjoy gaming and live entertainment? - correct
answer ✔✔ casino
Hotels, resorts, and vacation rentals fall under which hospitality-related business
category? - correct answer ✔✔ Accommodations
Which of the following is an example of an executive level hospitality position? - correct answer
✔✔ general manager
The R.A.V.E. principle is closely associated with which one of the following? - correct answer
✔✔ diversity
Which of the following is classified as a soft skill? - correct answer ✔✔ a positive attitude
The document that summaries an individual's qualifications, work experience, and
education is called a _________. - correct answer ✔✔ Resume
At what stage in the guest cycle does the guest select a hotel? - correct answer ✔✔ Pre-arrival
, . After listening to a customer complaint, an employee should: - correct answer ✔✔ apologize
for the inconvenience or frustration experienced by the guest.
The Guest Service Measurement (GSM) allows hospitality or tourism-related
businesses to: - correct answer ✔✔ Determine how satisfied guests are with experience.
Performance standards are used to: - correct answer ✔✔ measure how well a person does his
or her job
What is one of the fastest growing sectors of the hospitality and tourism industry? - correct
answer ✔✔ International travel
Which of the following is classified as a Point of Sale (POS) system? - correct answer ✔✔ a cash
register
Which of the following conversations contains information that is sensitive in nature
and should be conducted in private? - correct answer ✔✔ informing a gust their credit card has
been declined
When communicating through email to guest, it is important for employees to: - correct answer
✔✔ use proper spelling, grammar, and punctuation.
Unless otherwise instructed, employees should greet guests by using: - correct answer ✔✔ his
or her salutation and last name (Mr. Smith)
What is the name of the financial statement that summarizes an operation's revenue,costs, and
expenses during a specific period of time? - correct answer ✔✔ Profit and loss (P&L) statement
