Lodging & Management Exam Study
Guide well answered
What is E.M. Statler considered the father of? - ANS ✔The modern hotel
What did affordable travel give birth to? - ANS ✔Business travel, air travel, and family vacation
When did travel become more affordable for the average person? - ANS ✔1950s & 1960s
Hospitality and tourism is a large industry in the... - ANS ✔United States, China, and Great
Britain
The original name of the AH&LA in 1910 was: - ANS ✔American Hotel Protective Association
ADA stands for: - ANS ✔Americans Disabilities Act
How many years are in a decade? - ANS ✔10 years
The Roosevelt Hotel was the first to install TVs in all guestrooms in.. - ANS ✔1947
To meet the needs of destination guests the scope of hospitality-related business must include...
- ANS ✔accommodations, transportation, and food and beverage
______________ is the basic, underlying framework or features of a system or organization -
ANS ✔Infrastructure
, RAVE is the acronym for: - ANS ✔Respect And Value Everyone
Every living creature requires... - ANS ✔food, water, shelter, and space to survive
Quality guest service is important in the hospitality and tourism industry because: - ANS
✔quality guest service affects the property's bottom line; quality guest service contributes to
loyal repeat guests; guests expect it
When it comes to judging the quality of service whose expectations are most important? - ANS
✔The person receiving the service
Examples of Intangible Services are... - ANS ✔comfort, pleasant experiences, and enjoyment
DMO is an acronym for... - ANS ✔Destination Marketing Organization
___________ and __________ are required for jobs in hospitality and tourism - ANS ✔Soft and
Hard skills
__________________________ is part of the map for building positive self-esteem - ANS
✔Focusing on the positive
A particular product or company associated with a name, logo, or unique characteristic that
serves to identify a particular product or company is called a... - ANS ✔Brand
For increased financial success hospitality and tourism depend heavily on _________________
as a source of repeat business - ANS ✔guest loyalty
During a guest complaint situation, a very important part of guest advocacy is called... - ANS
✔Guest Recovery
Guide well answered
What is E.M. Statler considered the father of? - ANS ✔The modern hotel
What did affordable travel give birth to? - ANS ✔Business travel, air travel, and family vacation
When did travel become more affordable for the average person? - ANS ✔1950s & 1960s
Hospitality and tourism is a large industry in the... - ANS ✔United States, China, and Great
Britain
The original name of the AH&LA in 1910 was: - ANS ✔American Hotel Protective Association
ADA stands for: - ANS ✔Americans Disabilities Act
How many years are in a decade? - ANS ✔10 years
The Roosevelt Hotel was the first to install TVs in all guestrooms in.. - ANS ✔1947
To meet the needs of destination guests the scope of hospitality-related business must include...
- ANS ✔accommodations, transportation, and food and beverage
______________ is the basic, underlying framework or features of a system or organization -
ANS ✔Infrastructure
, RAVE is the acronym for: - ANS ✔Respect And Value Everyone
Every living creature requires... - ANS ✔food, water, shelter, and space to survive
Quality guest service is important in the hospitality and tourism industry because: - ANS
✔quality guest service affects the property's bottom line; quality guest service contributes to
loyal repeat guests; guests expect it
When it comes to judging the quality of service whose expectations are most important? - ANS
✔The person receiving the service
Examples of Intangible Services are... - ANS ✔comfort, pleasant experiences, and enjoyment
DMO is an acronym for... - ANS ✔Destination Marketing Organization
___________ and __________ are required for jobs in hospitality and tourism - ANS ✔Soft and
Hard skills
__________________________ is part of the map for building positive self-esteem - ANS
✔Focusing on the positive
A particular product or company associated with a name, logo, or unique characteristic that
serves to identify a particular product or company is called a... - ANS ✔Brand
For increased financial success hospitality and tourism depend heavily on _________________
as a source of repeat business - ANS ✔guest loyalty
During a guest complaint situation, a very important part of guest advocacy is called... - ANS
✔Guest Recovery
