BCOR 2201 Exam Questions with
Verified Answers
Summarize the 6 principles of communication - ✔✔1. We use communication to meet many
needs- relational, identity, informational, and instrumental needs
2. Communication is governed by rules- implicit- everyone knows and follows explicit: someone
has clearly articulated them (specific)
3. Communication comes in verbal and non-verbal forms
4. Communication has content and relational dimensions; content- literal info communicated,
relational- signals shared that add context to relationship
5. Some messages meta communicate- communication about communication
6. People give communication its meaning-
Principal elements of communication. - ✔✔AVNLA
-Aware
-Verbal
-Non-verbal
-Listen
-Adapt
Effective communication in professional networks: - ✔✔1. Downward Communication- flows
from superiors to subordinates
2. Upward Communication- flows from subordinates to superiors
3. Lateral/ Horizontal Communication- flows between peers or colleagues
4. Formality- depending on the relationship with who you are communicating, use different
levels of formality
Credibility: - ✔✔In order to communicate credibility you must...
, 1. Build trust
2.Develop Rapport (sense of harmony and good-will among people)
3. Listen Actively (hearing and understanding)
4. Maintain Integrity and Accountability
5. Know and adapt to their audiences
6 Characteristics of Competent Communicators: - ✔✔1. Self-awareness
2. Adaptability
3.Cognitive Complexity (understand situation in multiple ways)
4. Empathy
5. Emotional Intelligence
6. Ethics ( treating people fairly)
Culture def: - ✔✔totality of learned, shared symbols, languages, values and norms that
distinguish one group from another.
Co-Culture def: - ✔✔groups of people who share values, customs, and norms related in mutual
interests besides their national citizenship.
Ethnicity def: - ✔✔perception of our ancestry or identity
Race def: - ✔✔differences in sets of physical characteristics (biologic/genetics)
Socioeconomic Status def: - ✔✔measure of ones financial and social position relative to that of
others
Individualistic Culture: - ✔✔People believe primary responsibility is themselves
Verified Answers
Summarize the 6 principles of communication - ✔✔1. We use communication to meet many
needs- relational, identity, informational, and instrumental needs
2. Communication is governed by rules- implicit- everyone knows and follows explicit: someone
has clearly articulated them (specific)
3. Communication comes in verbal and non-verbal forms
4. Communication has content and relational dimensions; content- literal info communicated,
relational- signals shared that add context to relationship
5. Some messages meta communicate- communication about communication
6. People give communication its meaning-
Principal elements of communication. - ✔✔AVNLA
-Aware
-Verbal
-Non-verbal
-Listen
-Adapt
Effective communication in professional networks: - ✔✔1. Downward Communication- flows
from superiors to subordinates
2. Upward Communication- flows from subordinates to superiors
3. Lateral/ Horizontal Communication- flows between peers or colleagues
4. Formality- depending on the relationship with who you are communicating, use different
levels of formality
Credibility: - ✔✔In order to communicate credibility you must...
, 1. Build trust
2.Develop Rapport (sense of harmony and good-will among people)
3. Listen Actively (hearing and understanding)
4. Maintain Integrity and Accountability
5. Know and adapt to their audiences
6 Characteristics of Competent Communicators: - ✔✔1. Self-awareness
2. Adaptability
3.Cognitive Complexity (understand situation in multiple ways)
4. Empathy
5. Emotional Intelligence
6. Ethics ( treating people fairly)
Culture def: - ✔✔totality of learned, shared symbols, languages, values and norms that
distinguish one group from another.
Co-Culture def: - ✔✔groups of people who share values, customs, and norms related in mutual
interests besides their national citizenship.
Ethnicity def: - ✔✔perception of our ancestry or identity
Race def: - ✔✔differences in sets of physical characteristics (biologic/genetics)
Socioeconomic Status def: - ✔✔measure of ones financial and social position relative to that of
others
Individualistic Culture: - ✔✔People believe primary responsibility is themselves
