OTA 232: Transitions Exam II Study
Guide questions n answers rated A+
Providing the right services at the right time & right way that provides best health is part of
__________. - correct answer ✔✔ Quality
Finding defects, rejecting defective products, & determining how to change processes to
provide products with fewer deficits is a _______________ of quality. - correct answer ✔✔
Management
Examining efficiency, effectiveness, & adherence is a systematic process for health care services;
JCAHO or CARF- is which quality improvement? - correct answer ✔✔ Quality Management
(QM)
Under QM, assessing services to be cost effective & delivered in a timely matter is _________. -
correct answer ✔✔ Efficiency
Under QM, assuring that set objectives or care outcomes are achieved is _____________. -
correct answer ✔✔ Effectiveness
A method for QM that includes group peer review case records for adherence is __________
______. - correct answer ✔✔ Clinical audits
QM method that is a record review based on criteria established by each department for quality
care is a _______ _________. - correct answer ✔✔ Peer review
A QM method that analyzes data internally or against data from other organizations that are
similar in size, location, & services is called a ____________. - correct answer ✔✔ Benchmark
, QM method that proves services are meeting guidelines by an outside organization is called
_______________. - correct answer ✔✔ Accreditation
When medical records are scrutinized, errors are counted & identified, & a plan to decrease the
reoccurrence; focuses on high-risk dx or procedures is called _________ ______________. -
correct answer ✔✔ Quality assurance (QA)
What is externally driven, self-oriented, vertical , & seeks an endpoint and is an older method? -
correct answer ✔✔ QA
What is internally driven, focuses on processes, is horizontal & seeks no endpoints is what? -
correct answer ✔✔ Quality Improvement (QI)
Quality ______________ is done to find what's being done to improve healthcare services, & is
an interdepartmental (communication or hands off from one dept to another). - correct answer
✔✔ Improvements
What establishes standards by current health care practice- measured & collaborative process
that aims towards improving ability of organization to deliver high quality services; uses
customer & data (internal/external)? - correct answer ✔✔ Performance Improvement
Reviewing chart reviews or audits, satisfaction surveys, and measuring results (outcome
measures, FIM, % of LTGs met) are methods for performance _________________. - correct
answer ✔✔ improvement
36 PDU's over 36 months is part of _________ to continue competency. - correct answer ✔✔
NBCOT
Guide questions n answers rated A+
Providing the right services at the right time & right way that provides best health is part of
__________. - correct answer ✔✔ Quality
Finding defects, rejecting defective products, & determining how to change processes to
provide products with fewer deficits is a _______________ of quality. - correct answer ✔✔
Management
Examining efficiency, effectiveness, & adherence is a systematic process for health care services;
JCAHO or CARF- is which quality improvement? - correct answer ✔✔ Quality Management
(QM)
Under QM, assessing services to be cost effective & delivered in a timely matter is _________. -
correct answer ✔✔ Efficiency
Under QM, assuring that set objectives or care outcomes are achieved is _____________. -
correct answer ✔✔ Effectiveness
A method for QM that includes group peer review case records for adherence is __________
______. - correct answer ✔✔ Clinical audits
QM method that is a record review based on criteria established by each department for quality
care is a _______ _________. - correct answer ✔✔ Peer review
A QM method that analyzes data internally or against data from other organizations that are
similar in size, location, & services is called a ____________. - correct answer ✔✔ Benchmark
, QM method that proves services are meeting guidelines by an outside organization is called
_______________. - correct answer ✔✔ Accreditation
When medical records are scrutinized, errors are counted & identified, & a plan to decrease the
reoccurrence; focuses on high-risk dx or procedures is called _________ ______________. -
correct answer ✔✔ Quality assurance (QA)
What is externally driven, self-oriented, vertical , & seeks an endpoint and is an older method? -
correct answer ✔✔ QA
What is internally driven, focuses on processes, is horizontal & seeks no endpoints is what? -
correct answer ✔✔ Quality Improvement (QI)
Quality ______________ is done to find what's being done to improve healthcare services, & is
an interdepartmental (communication or hands off from one dept to another). - correct answer
✔✔ Improvements
What establishes standards by current health care practice- measured & collaborative process
that aims towards improving ability of organization to deliver high quality services; uses
customer & data (internal/external)? - correct answer ✔✔ Performance Improvement
Reviewing chart reviews or audits, satisfaction surveys, and measuring results (outcome
measures, FIM, % of LTGs met) are methods for performance _________________. - correct
answer ✔✔ improvement
36 PDU's over 36 months is part of _________ to continue competency. - correct answer ✔✔
NBCOT
