ISOM 251 EXAM 1 QUESTIONS &
ANSWERS|| LATEST UPDATE 2025||
VERIFIED A+
Operations Management - ANSWERis the business function that plans, organizes,
coordinates, and controls the resources needed to produce a company's goods and
services.
Role of operations management - ANSWERto transform organizational inputs into
outputs
Value added - ANSWERthe net increase created during the transformation of inputs into
final outputs
Efficiency - ANSWERperforming activities at the lowest possible cost
Manufacturing - ANSWERorganizations that primarily produce a tangible product and
typically have low customer contact
Service organization - ANSWERorganizations that primarily produce an intangible
product, such as ideas, assistance, or information, and typically have high customer
contact
Strategic decisions - ANSWERdecisions that set the direction for the entire company;
they are broad in scope and long term in nature
Tactical decisions - ANSWERdecisions that are specific and short-term in nature and
are bound by strategic decisions
Industrial Revolution - ANSWERan industry movement that changed production by
substituting machine power for labor power
Scientific management - ANSWERan approach to management that focused on
improving output by redesigning jobs and determining acceptable levels of worker
output
Hawthorne studies - ANSWERthe studies responsible for creating the human relations
movement, which focused on giving more consideration to workers needs
Human relations movement - ANSWERa philosophy based on the recognition that
factors other than money can contribute to worker productivity
, Management science - ANSWERa field of study that focuses on the development of
quantitative techniques to solve operations problems
Just-in-Time - ANSWERa philosophy designed to achieve high-volume production
through elimination of waste and continuous improvement
Total quality management (TQM)- - ANSWERphilosophy that seeks to improve quality
by eliminating causes of product defects and by making quality the responsibility of
everyone in the organization
Reengineering - ANSWERredesigning a company's processes to make them more
efficient
Flexibility - ANSWERan organizational strategy in which the company attempts to offer
a greater variety of product choices to its customers
Time-based competition - ANSWERan organizational strategy focusing on efforts to
develop new products and deliver them to customers faster than competitors
Supply chain management - ANSWERmanagement of the flow of materials from
suppliers to customers in order to reduce overall costs and increase responsiveness to
customers
Global marketplace - ANSWERa trend in business focusing on customers, suppliers,
and competitors from a global perspective
• Sustainability - ANSWERa trend in business to consciously reduce waste, recycle, and
reuse products and parts
• Business-to-business (B2B) - ANSWERelectronic commerce between businesses
• Business-to-Customer(B2C) - ANSWERelectronic commerce between businesses and
their customers
• Customer-to-customer (C2C) - ANSWERelectronic commerce between customers
• Lean systems - ANSWERa concept that takes a total system approach to creating
efficient operations
• Customer relationship management (CRM) - ANSWERsoftware solutions that enable
the firm to collect customer specific data
• Cross-functional decision making - ANSWERthe coordinating interaction and decision
making that occur among the different functions of the organization
ANSWERS|| LATEST UPDATE 2025||
VERIFIED A+
Operations Management - ANSWERis the business function that plans, organizes,
coordinates, and controls the resources needed to produce a company's goods and
services.
Role of operations management - ANSWERto transform organizational inputs into
outputs
Value added - ANSWERthe net increase created during the transformation of inputs into
final outputs
Efficiency - ANSWERperforming activities at the lowest possible cost
Manufacturing - ANSWERorganizations that primarily produce a tangible product and
typically have low customer contact
Service organization - ANSWERorganizations that primarily produce an intangible
product, such as ideas, assistance, or information, and typically have high customer
contact
Strategic decisions - ANSWERdecisions that set the direction for the entire company;
they are broad in scope and long term in nature
Tactical decisions - ANSWERdecisions that are specific and short-term in nature and
are bound by strategic decisions
Industrial Revolution - ANSWERan industry movement that changed production by
substituting machine power for labor power
Scientific management - ANSWERan approach to management that focused on
improving output by redesigning jobs and determining acceptable levels of worker
output
Hawthorne studies - ANSWERthe studies responsible for creating the human relations
movement, which focused on giving more consideration to workers needs
Human relations movement - ANSWERa philosophy based on the recognition that
factors other than money can contribute to worker productivity
, Management science - ANSWERa field of study that focuses on the development of
quantitative techniques to solve operations problems
Just-in-Time - ANSWERa philosophy designed to achieve high-volume production
through elimination of waste and continuous improvement
Total quality management (TQM)- - ANSWERphilosophy that seeks to improve quality
by eliminating causes of product defects and by making quality the responsibility of
everyone in the organization
Reengineering - ANSWERredesigning a company's processes to make them more
efficient
Flexibility - ANSWERan organizational strategy in which the company attempts to offer
a greater variety of product choices to its customers
Time-based competition - ANSWERan organizational strategy focusing on efforts to
develop new products and deliver them to customers faster than competitors
Supply chain management - ANSWERmanagement of the flow of materials from
suppliers to customers in order to reduce overall costs and increase responsiveness to
customers
Global marketplace - ANSWERa trend in business focusing on customers, suppliers,
and competitors from a global perspective
• Sustainability - ANSWERa trend in business to consciously reduce waste, recycle, and
reuse products and parts
• Business-to-business (B2B) - ANSWERelectronic commerce between businesses
• Business-to-Customer(B2C) - ANSWERelectronic commerce between businesses and
their customers
• Customer-to-customer (C2C) - ANSWERelectronic commerce between customers
• Lean systems - ANSWERa concept that takes a total system approach to creating
efficient operations
• Customer relationship management (CRM) - ANSWERsoftware solutions that enable
the firm to collect customer specific data
• Cross-functional decision making - ANSWERthe coordinating interaction and decision
making that occur among the different functions of the organization
