NOCTI BUSINESS EXAM
1. An example of nonverbal communication is
nodding
2. An example of active listening skills is
paraphrasing what has been said
3. When an employee is giving an oral presentation he or she
should speak clearly and
confidently
4. James wants to send a personalized letter to each of his sales
clients. To do this, James should use
mail-merge
6. Company ABC sends an "anniversary" card to each client on
the date they started working with the company. To maintain an
electronic record, they should use a
Database
7. Which of the following questions are most likely to get a
specific definition of a problem?
What was happening when the failure occurred?
8. Which of the following charts or diagrams is best used to help
determine possible root causes of the problems?
Fishbone
9. When a group is ___________ possible solutions for a problem,
they should record all comments and suggestions.
brainstorming
, 10. To be a good team leader, it is important to
recognize the strengths of others
11. Robert is a new employee and has joined a work team for the
company. What is the best way the other team members can help
Robert to participate meaningfully in the team discussions?
Tell Robert about the "ground rules" the team has created to guide the
meetings and explain what the group has done in recent meetings.
12. A fire may be controlled without upsetting the thermal layer
by
using a straight stream to the base of the fire
13. The proper method for lifting is to keep the back straight,
spread the feet comfortably, and lift with
leg
14. When a company sends a packet of information and forms
prior to the interview, be sure to
take the entire packet with you to the interview
15. A good way to develop additional business-related career skills
is to
participate in available education classes
Cooperation
a more complex business structure. A corporation has certain rights,
privileges, and liabilities beyond those of an individual
SWOT analysis
strengths, weaknesses, opportunities, threats; help you develop a
strong business strategy
Sole Proprietorship
1. An example of nonverbal communication is
nodding
2. An example of active listening skills is
paraphrasing what has been said
3. When an employee is giving an oral presentation he or she
should speak clearly and
confidently
4. James wants to send a personalized letter to each of his sales
clients. To do this, James should use
mail-merge
6. Company ABC sends an "anniversary" card to each client on
the date they started working with the company. To maintain an
electronic record, they should use a
Database
7. Which of the following questions are most likely to get a
specific definition of a problem?
What was happening when the failure occurred?
8. Which of the following charts or diagrams is best used to help
determine possible root causes of the problems?
Fishbone
9. When a group is ___________ possible solutions for a problem,
they should record all comments and suggestions.
brainstorming
, 10. To be a good team leader, it is important to
recognize the strengths of others
11. Robert is a new employee and has joined a work team for the
company. What is the best way the other team members can help
Robert to participate meaningfully in the team discussions?
Tell Robert about the "ground rules" the team has created to guide the
meetings and explain what the group has done in recent meetings.
12. A fire may be controlled without upsetting the thermal layer
by
using a straight stream to the base of the fire
13. The proper method for lifting is to keep the back straight,
spread the feet comfortably, and lift with
leg
14. When a company sends a packet of information and forms
prior to the interview, be sure to
take the entire packet with you to the interview
15. A good way to develop additional business-related career skills
is to
participate in available education classes
Cooperation
a more complex business structure. A corporation has certain rights,
privileges, and liabilities beyond those of an individual
SWOT analysis
strengths, weaknesses, opportunities, threats; help you develop a
strong business strategy
Sole Proprietorship
