IS 4410 - FINAL EXAM QUESTIONS AND ANSWERS
Structured processes are adaptive processes that change structure rapidly and readily.
T/F - Answer -FALSE
A workgroup process exists to enable workgroups to fulfill the charter, purpose, and
goals of a particular group or department. T/F - Answer -TRUE
The problems of duplicated data, disjointed systems, limited information, and
inefficiencies are solved by spreading the data across multiple databases. T/F - Answer
-FALSE
Business process reengineering is the activity of altering existing and designing new
business processes to take advantage of new information systems. T/F - Answer -
TRUE
The inherent processes that are defined in an ERP solution are known, by some ERP
vendors, as process blueprints. T/F - Answer -TRUE
CRM systems incorporate accounting, manufacturing, inventory, and human resources
applications. T/F - Answer -FALSE
Which of the following workgroup processes is related to sales and marketing?
a. order management
b. accounts receivable
c. customer support
d. lead tracking - Answer -D. Lead Tracking
The two dimensions of process quality are ________.
a. performance and reliability
b. perception and serviceability
c. conformance and durability
d. efficiency and effectiveness - Answer -E. efficiency and effectiveness
_______ is a measure of the ratio of process outputs to inputs.
a. process effectiveness
b. process efficiency
c. process conformance
d. process reliability - Answer -B. Process Efficiency
Process _______ is a measure of how well a process achieves organizational strategy.
a. efficiency
b. effectiveness
c. conformance
, d. reliability - Answer -B. effectiveness
Most SM applications earn their revenue through ________.
a. a licensing model
b. a franchising model
c. advertisements
d. merchandising - Answer -C. advertisements
________ is the dynamic social media process of employing users to participate in
product design or product redesign.
a. crowdsourcing
b. outsourcing
c. homesourcing
d. farmshoring - Answer -A. crowdsourcing
A student invests money and time win a business administration course. In this
example, the student invests in ________.
a. human capital
b. social capital
c. structural capital
d. process capital - Answer -A. human capital
When a student attends a business function for the purpose of meeting people and
reinforcing relationships, he or she is investing in his or her _______.
a. human capital
b. process capital
c. social capital
d. structural capital - Answer -C. social capital
The three primary activities in the BI process are to acquire data, perform analysis, and
publish results. T/F - Answer -TRUE
Push publishing requires the user to request BI results. T/F - Answer -FALSE
Report servers are specialized Web servers. T/F - Answer -FALSE
A data mart is a lot larger than a data warehouse. T/F - Answer -FALSE
With unsupervised data mining, analysts do not create a model or hypothesis before
running the analysis. T/F - Answer -TRUE
______ analysis is a way of analyzing and ranking customers according to their
purchasing patterns.
A) TQM
B) CRM
C) Market-basket
Structured processes are adaptive processes that change structure rapidly and readily.
T/F - Answer -FALSE
A workgroup process exists to enable workgroups to fulfill the charter, purpose, and
goals of a particular group or department. T/F - Answer -TRUE
The problems of duplicated data, disjointed systems, limited information, and
inefficiencies are solved by spreading the data across multiple databases. T/F - Answer
-FALSE
Business process reengineering is the activity of altering existing and designing new
business processes to take advantage of new information systems. T/F - Answer -
TRUE
The inherent processes that are defined in an ERP solution are known, by some ERP
vendors, as process blueprints. T/F - Answer -TRUE
CRM systems incorporate accounting, manufacturing, inventory, and human resources
applications. T/F - Answer -FALSE
Which of the following workgroup processes is related to sales and marketing?
a. order management
b. accounts receivable
c. customer support
d. lead tracking - Answer -D. Lead Tracking
The two dimensions of process quality are ________.
a. performance and reliability
b. perception and serviceability
c. conformance and durability
d. efficiency and effectiveness - Answer -E. efficiency and effectiveness
_______ is a measure of the ratio of process outputs to inputs.
a. process effectiveness
b. process efficiency
c. process conformance
d. process reliability - Answer -B. Process Efficiency
Process _______ is a measure of how well a process achieves organizational strategy.
a. efficiency
b. effectiveness
c. conformance
, d. reliability - Answer -B. effectiveness
Most SM applications earn their revenue through ________.
a. a licensing model
b. a franchising model
c. advertisements
d. merchandising - Answer -C. advertisements
________ is the dynamic social media process of employing users to participate in
product design or product redesign.
a. crowdsourcing
b. outsourcing
c. homesourcing
d. farmshoring - Answer -A. crowdsourcing
A student invests money and time win a business administration course. In this
example, the student invests in ________.
a. human capital
b. social capital
c. structural capital
d. process capital - Answer -A. human capital
When a student attends a business function for the purpose of meeting people and
reinforcing relationships, he or she is investing in his or her _______.
a. human capital
b. process capital
c. social capital
d. structural capital - Answer -C. social capital
The three primary activities in the BI process are to acquire data, perform analysis, and
publish results. T/F - Answer -TRUE
Push publishing requires the user to request BI results. T/F - Answer -FALSE
Report servers are specialized Web servers. T/F - Answer -FALSE
A data mart is a lot larger than a data warehouse. T/F - Answer -FALSE
With unsupervised data mining, analysts do not create a model or hypothesis before
running the analysis. T/F - Answer -TRUE
______ analysis is a way of analyzing and ranking customers according to their
purchasing patterns.
A) TQM
B) CRM
C) Market-basket
