1
For Expert help and assignment solutions, +254707240657
POM test 2 Questions and Answers (100%
Correct Answers) Already Graded A+
Q: Research has shown that companies achieving high customer satisfaction
ratings
Ans✅ ✅: retain existing customers.
Q: Making sure that the product meets the design specifications during
© 2025 Assignment Expert
production is referred to as
Ans✅ ✅: quality of conformance.
Guru01 - Stuvia
Q: Quality costs include the cost of _____________________.
Ans✅ ✅: both achieving good quality and generating poor quality
Q: ACSI measures ________________ the goods and services of seven economic
sectors.
Ans✅ ✅: customer satisfaction with
Q: The cost of achieving good quality includes
Ans✅ ✅: prevention costs.
Q: Which of the following quality tools displays the steps in a process on a graph
Ans✅ ✅: Process flow chart
Q: A relationship between a company and a supplier based on mutual quality
standards is called
Ans✅ ✅: partnering.
Q: The Baldridge Award was created in 1987 to _________________ in the U.S.
, 2
For Expert help and assignment solutions, +254707240657
Ans✅ ✅: stimulate growth of quality management
Q: The Six Sigma quality goal is 3.4 defects per ___________________
opportunities.
Ans✅ ✅: million
Q: Total quality management (TQM) was brought to prominence and made
popular by ______________ companies.
Ans✅ ✅: Japanese
Q: A relationship between a firm and its supplier where the supplier agrees to
© 2025 Assignment Expert
meet the firms' quality standards and the firm enters into a long-term
purchasing agreement with the supplier is known as
Ans✅ ✅: partnering
Guru01 - Stuvia
Q: The primary means for gathering information from customers and
measuring customer satisfaction is
Ans✅ ✅: survey
Q: ISO in ISO 9000 is
Ans✅ ✅: both a word derived from a Greek word meaning equal and not an
acronym for International Organization for Standardization.
Q: __________________ advocated continuous improvement to the production
process to achieve conformance to specifications and reduce variability.
Ans✅ ✅: W. Edwards Deming
Q: The degree to which a product meets pre-established standards is known as
Ans✅ ✅: conformance
Q: The costs associated with developing a quality management system are
known as
For Expert help and assignment solutions, +254707240657
POM test 2 Questions and Answers (100%
Correct Answers) Already Graded A+
Q: Research has shown that companies achieving high customer satisfaction
ratings
Ans✅ ✅: retain existing customers.
Q: Making sure that the product meets the design specifications during
© 2025 Assignment Expert
production is referred to as
Ans✅ ✅: quality of conformance.
Guru01 - Stuvia
Q: Quality costs include the cost of _____________________.
Ans✅ ✅: both achieving good quality and generating poor quality
Q: ACSI measures ________________ the goods and services of seven economic
sectors.
Ans✅ ✅: customer satisfaction with
Q: The cost of achieving good quality includes
Ans✅ ✅: prevention costs.
Q: Which of the following quality tools displays the steps in a process on a graph
Ans✅ ✅: Process flow chart
Q: A relationship between a company and a supplier based on mutual quality
standards is called
Ans✅ ✅: partnering.
Q: The Baldridge Award was created in 1987 to _________________ in the U.S.
, 2
For Expert help and assignment solutions, +254707240657
Ans✅ ✅: stimulate growth of quality management
Q: The Six Sigma quality goal is 3.4 defects per ___________________
opportunities.
Ans✅ ✅: million
Q: Total quality management (TQM) was brought to prominence and made
popular by ______________ companies.
Ans✅ ✅: Japanese
Q: A relationship between a firm and its supplier where the supplier agrees to
© 2025 Assignment Expert
meet the firms' quality standards and the firm enters into a long-term
purchasing agreement with the supplier is known as
Ans✅ ✅: partnering
Guru01 - Stuvia
Q: The primary means for gathering information from customers and
measuring customer satisfaction is
Ans✅ ✅: survey
Q: ISO in ISO 9000 is
Ans✅ ✅: both a word derived from a Greek word meaning equal and not an
acronym for International Organization for Standardization.
Q: __________________ advocated continuous improvement to the production
process to achieve conformance to specifications and reduce variability.
Ans✅ ✅: W. Edwards Deming
Q: The degree to which a product meets pre-established standards is known as
Ans✅ ✅: conformance
Q: The costs associated with developing a quality management system are
known as
