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cee cee- IAHSS ADVANCED exam questions and correct answers latest 2025 graded a+

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What do most security professionals agree that a primary function of the security department in a healthcare setting should be? - correct answer Crime prevention. Inherent Susceptibility: - correct answer A healthcare setting is a prime target for crime, because of how the business of healthcare works. Open access: - correct answer Healthcare institutions traditionally provide an open access environment. This arrangement accommodates the huge numbers of people who come onto the property on a daily basis. Once in a healthcare facility, someone can easily pose as a visitor or contractor and go through many areas without being questioned. Presence of Valuable Item: - correct answer A healthcare facility is susceptible to crime due to the wide variety of portable, marketable items used and stored there. More than 3000 items purchased by hospitals are usable in the home. Distracted Patients and Staff: - correct answer Criminals know that patients and family members often are less aware of their surroundings due to the medical and emotional issues with which they are dealing. Criminals also see that the fast pace of the healthcare environment makes workers less aware as well. Whose personal safety is affected? - correct answer Patients: If patients are concerned for their personal well being or the safety of their personal property their recovery may be affected. They may decide to get healthcare treatment elsewhere. Employees: employees with personal safety concerns are less productive and less attentive to patients. Visitors: Visitors concerned for their personal well being may encourage their loved ones to seek medical care elsewhere. Reducing the opportunities for Crime- The triangle of crime - correct answer 1. The opportunity to commit crime. 2. The desire or motivation to commit the crime. 3. The ability to commit crime. Of the 3 components, desire and ability are for the most part, beyond the control of the security professional. - correct answer Reducing the opportunity for crime is the key to crime prevention. Crime prevention - correct answer Crime prevention is the anticipation, recognition, and appraisal of a crime risk and the initiation of some action to remove or reduce it. Preventing Crime through physical security planning - correct answer To adequately protect a healthcare environment and prevent crime a comprehensive security plan must be developed. Its scope must extend to the following: 1-Protecting Personnel, 2-Protecting Information, 3-Protecting the Physical Plant. Layers of protection: - correct answer 1. The perimeter barrier. 2. Barriers at the buildings' exteriors. 3. Interior controls. Perimeters - correct answer The first line of defense is a perimeter barrier. A perimeter barrier defines the line or outside perimeter of the site. It can be either structural or natural. An example of structural perimeter barrier is a chain-link fence. An example of a natural barrier is a row of trees. Exteriors - correct answer The second line of defense is at the buildings' exteriors: the top, sides and bottom of each building. Doors, windows, skylights, and fire escapes provide this defense. Interiors - correct answer The third line of defense is interior controls. Included are the internal operations of the protected site and the security personnel who protect the environment. Many items comprise the interior control system. Lock and key systems, access control, systems ( card, biometrics, etc.) alarms, cameras, good policies and procedures, and proper training examples. New employees - correct answer New employee orientation is a vital fist step to generate employee involvement in support of the security program. Security's involvement in new employee orientation begins a relationship between the security department and employees that must be nurtured and maintained. Key messages; when and what to report - correct answer Urge new employees to report the following safety and security concerns immediately upon discovery. Suspicious Persons and safety deficiencies. Hazard surveillance inspections - correct answer The purpose of the inspections is to identify any safety and security risks and get them corrected. Typically the inspection looks for the following: Fire hazards, employee knowledge and understanding of the fire and emergency plans, hazardous materials, material safety data sheets, medical gas shut off policy (unit specific) Familiarity with he Safe Medical Devices Act and how to respond if equipment falls. Fire Hazards - correct answer Obstructions in Corridors, Blocked Sprinkler Heads, Doors blocked open, Obstructed stairwells, and difficult to see exit signs. The members of the inspection team - correct answer Members of the inspection team commonly include the following: Safety/Security Director, risk manager, environmental services manager, maintenance manager, and a representative from the nursing department. Crime analysis - correct answer Crime analysis is one of the most important aspects of risk assessment and crime prevention. Crime analysis is the ongoing, systematic process of collecting, categorizing, analyzing, and disseminating timely and useful information regarding crime, crime patterns, trends, and potential suspects. What is the 5 step approach to crime analysis? - correct answer 1. Collect the data. 2. Collate the data. 3. Analyze the data. 4. Disseminate the finding. 5. Gather and evaluate the feedback. What is the primary role of a security officer in crime prevention - correct answer Reduce the opportunity for a person to commit a crime. Crime prevention is the anticipation, recognition, and appraisal of a crime risk. It also involves what? - correct answer Initiating some action to remove or reduce the risk. What must be done about life safety deficiencies found in the hazard surveillance tour? - correct answer Correct them immediately. What is the purpose of crime analysis? - correct answer Identify problems and develop strategies to reduce problems. Identifying Customers - correct answer A customer is any person with whom one has dealings. In a healthcare setting customers include patients, family member's, visitors, physicians, surveyors, social workers, and other individuals and agencies. What customers want - correct answer Even though situations and customer motives differ, several points are common: Reliability and competence, responsiveness and empathy, making the customer feel valued. Attitude is everything - correct answer First impressions are import, The impression you project affects how the customer react to you. Appearing professional, friendly, approachable, and positive makes you better able to meet the needs of customers. Key traits security personnel should have to deliver good customer service. - correct answer Emotional awareness and concern, problem solving, initiative and responsibility, explaining and informing. What are the four basic elements of the Fish philosophy? - correct answer 1. Choose your attitude. 2. Play 3. Make their day. 4. Be present be there. Choose your attitude - correct answer When you choose your attitude for the day you take the responsibility that you are the one responsible for your attitude. Play - correct answer When people are presented with an opportunity to be passionate about their work and express themselves creatively, play naturally happens. "Play" not only encourages camaraderie and good will, but also inspires innovative thinking. Make their day - correct answer Creating a memory with each person you contact. Positive memories through creative interaction with your customers boost morale in both staff and customers. In these interactions, both staff and customer are engaged in what's going on. Be present Be there - correct answer When interacting with a customer, you need to be present and focused on the client, rather than preoccupied with multi-tasking. Communication - correct answer Effective communication is crucial in meeting the needs of your customers. Verbal communication - correct answer Tone of voice, volume, and rate of speech. Non verbal communication - correct answer according to Albert Mehabrian's research on communication 93 percent of any message is communicated through body language and tone of voice; 7 percent of what we actually communicate is verbal. The other's Perspective - correct answer Communication is two sided. Assuming you understand someone's behavior without asking questions first is a mistake. Train yourself to ask different kinds of questions (both open and close) to understand situations. Tools for measuring Customer Experiences - correct answer Paper or telephone surveys; focus groups; performance improvement strategies; bench-marking; comment cards; service standards; annual evaluation's; and investigations. What does the phrase have a heart mean? - correct answer 1-Be Honest, 2-empathic, 3-appreciative, 4-respectful, and 5-tolerant. Maintaining a good attitude - correct answer Remind yourself of the correlation between maintaining a positive attitude and taking time for yourself. Steps in reducing Stress - correct answer Enhance your coping skills, take steps to minimize the stress of shift work and sleep deprivation, take periodic breaks to put things into perspective, learn to use positive self-talk to improve your attitude, participate in team building activities, and show concern for co-workers. Healthcare facilities that provide ________ customer service motivate customers to tell others about these organizations. - correct answer Excellent Process improvements in customer service can be measured how? - correct answer Surveys, monitoring performance, bench-marking, and service standards. _____ can be an excellent way to measure customer service and improve performance - correct answer Feedback

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CEE - IAHSS ADVANCED EXAM QUESTIONS AND CORRECT ANSWERS LATEST
2025 GRADED A+




What do most security professionals agree that a primary function of the security
department in a healthcare setting should be? - correct answer Crime prevention.

Inherent Susceptibility: - correct answer A healthcare setting is a prime target for
crime, because of how the business of healthcare works.

Open access: - correct answer Healthcare institutions traditionally provide an open
access environment. This arrangement accommodates the huge numbers of people
who come onto the property on a daily basis. Once in a healthcare facility, someone
can easily pose as a visitor or contractor and go through many areas without being
questioned.

Presence of Valuable Item: - correct answer A healthcare facility is susceptible to
crime due to the wide variety of portable, marketable items used and stored there.
More than 3000 items purchased by hospitals are usable in the home.

Distracted Patients and Staff: - correct answer Criminals know that patients and
family members often are less aware of their surroundings due to the medical and
emotional issues with which they are dealing. Criminals also see that the fast pace of
the healthcare environment makes workers less aware as well.

Whose personal safety is affected? - correct answer Patients: If patients are
concerned for their personal well being or the safety of their personal property their
recovery may be affected. They may decide to get healthcare treatment elsewhere.
Employees: employees with personal safety concerns are less productive and less
attentive to patients. Visitors: Visitors concerned for their personal well being may
encourage their loved ones to seek medical care elsewhere.

Reducing the opportunities for Crime- The triangle of crime - correct answer 1. The
opportunity to commit crime.

2. The desire or motivation to commit the crime.

3. The ability to commit crime.

Of the 3 components, desire and ability are for the most part, beyond the control of
the security professional. - correct answer Reducing the opportunity for crime is the
key to crime prevention.

Crime prevention - correct answer Crime prevention is the anticipation, recognition,
and appraisal of a crime risk and the initiation of some action to remove or reduce it.

, Preventing Crime through physical security planning - correct answer To adequately
protect a healthcare environment and prevent crime a comprehensive security plan
must be developed. Its scope must extend to the following:

1-Protecting Personnel,
2-Protecting Information,
3-Protecting the Physical Plant.

Layers of protection: - correct answer 1. The perimeter barrier.

2. Barriers at the buildings' exteriors.

3. Interior controls.

Perimeters - correct answer The first line of defense is a perimeter barrier. A
perimeter barrier defines the line or outside perimeter of the site. It can be either
structural or natural. An example of structural perimeter barrier is a chain-link fence.
An example of a natural barrier is a row of trees.

Exteriors - correct answer The second line of defense is at the buildings' exteriors:
the top, sides and bottom of each building. Doors, windows, skylights, and fire
escapes provide this defense.

Interiors - correct answer The third line of defense is interior controls. Included are
the internal operations of the protected site and the security personnel who protect
the environment. Many items comprise the interior control system. Lock and key
systems, access control, systems ( card, biometrics, etc.) alarms, cameras, good
policies and procedures, and proper training examples.

New employees - correct answer New employee orientation is a vital fist step to
generate employee involvement in support of the security program. Security's
involvement in new employee orientation begins a relationship between the security
department and employees that must be nurtured and maintained.

Key messages; when and what to report - correct answer Urge new employees to
report the following safety and security concerns immediately upon discovery.
Suspicious Persons and safety deficiencies.

Hazard surveillance inspections - correct answer The purpose of the inspections is
to identify any safety and security risks and get them corrected. Typically the
inspection looks for the following: Fire hazards, employee knowledge and
understanding of the fire and emergency plans, hazardous materials, material safety
data sheets, medical gas shut off policy (unit specific) Familiarity with he Safe
Medical Devices Act and how to respond if equipment falls.

Fire Hazards - correct answer Obstructions in Corridors, Blocked Sprinkler Heads,
Doors blocked open, Obstructed stairwells, and difficult to see exit signs.

The members of the inspection team - correct answer Members of the inspection
team commonly include the following: Safety/Security Director, risk manager,
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