POM - Exam 1 Questions & Answers8
Step 4: Standardize - ANSWERS --Create a consistent way that tasks and procedures are done -
SOPs
-establish standards to measure by and practice simple visual management
-Helps to maintain the results of sort, set in order and shine
Step 5: Sustain/Discipline - ANSWERS --Make it a habit and responsibility to follow workplace
rules
-5S is everybody's responsibility
-Motivate through procedures to standardize and measure performance
Operations management - ANSWERS -business function responsible for planning, coordinating,
controlling, and leading the resources needed to produce a company's products and or services
Major functions of business - ANSWERS -marketing, operations, finance
transformation process - ANSWERS -converts inputs (resources, talents and technology) into
outputs (goods and services) with the intent of adding value to the customer and making a
profit
strategic decisions - ANSWERS -establish the broad direction of the company and are general in
scope with a long-term horizon
tactical decisons - ANSWERS -must be coordinated to facilitate the strategic decisions are more
short term in nature, and more specific with operational objectives
, James Watt - ANSWERS -developed the steam engine 1764
Adam Smith - ANSWERS -Developed concepts of division of labor 1776
Eli Witney - ANSWERS -developed the concept of interchangeable parts 1790
Frank and Lillian Gilbreth - ANSWERS -Developed the concepts of motion economy
Frederick W. Taylor - ANSWERS -developed experiments for productivity improvement (pig iron,
shoveling)
Douglas McGregor - ANSWERS -developed HR and theory X/Y
George Dantzig - ANSWERS -Developed concepts of linear programming
Plackett and Burman - ANSWERS -Developed simple multifactor design of experiments
Thomas J. Watson - ANSWERS -one of computer's original developers
W. Edwards Deming - ANSWERS -developed concepts of quality improvement in both Japan and
America
Taiichi Ohno - ANSWERS -Developed the first "lean" system (aka, the Toyota Production System)
Flexibility - ANSWERS -greater variety of product/service choices on a mass scale (mass
customization)
Step 4: Standardize - ANSWERS --Create a consistent way that tasks and procedures are done -
SOPs
-establish standards to measure by and practice simple visual management
-Helps to maintain the results of sort, set in order and shine
Step 5: Sustain/Discipline - ANSWERS --Make it a habit and responsibility to follow workplace
rules
-5S is everybody's responsibility
-Motivate through procedures to standardize and measure performance
Operations management - ANSWERS -business function responsible for planning, coordinating,
controlling, and leading the resources needed to produce a company's products and or services
Major functions of business - ANSWERS -marketing, operations, finance
transformation process - ANSWERS -converts inputs (resources, talents and technology) into
outputs (goods and services) with the intent of adding value to the customer and making a
profit
strategic decisions - ANSWERS -establish the broad direction of the company and are general in
scope with a long-term horizon
tactical decisons - ANSWERS -must be coordinated to facilitate the strategic decisions are more
short term in nature, and more specific with operational objectives
, James Watt - ANSWERS -developed the steam engine 1764
Adam Smith - ANSWERS -Developed concepts of division of labor 1776
Eli Witney - ANSWERS -developed the concept of interchangeable parts 1790
Frank and Lillian Gilbreth - ANSWERS -Developed the concepts of motion economy
Frederick W. Taylor - ANSWERS -developed experiments for productivity improvement (pig iron,
shoveling)
Douglas McGregor - ANSWERS -developed HR and theory X/Y
George Dantzig - ANSWERS -Developed concepts of linear programming
Plackett and Burman - ANSWERS -Developed simple multifactor design of experiments
Thomas J. Watson - ANSWERS -one of computer's original developers
W. Edwards Deming - ANSWERS -developed concepts of quality improvement in both Japan and
America
Taiichi Ohno - ANSWERS -Developed the first "lean" system (aka, the Toyota Production System)
Flexibility - ANSWERS -greater variety of product/service choices on a mass scale (mass
customization)
