BCOR 360 QUESTIONS AND ANSWERS
Which of the following innovators/management gurus was responsible for the scientific
method? - Answer -Frederick Taylor
The industrial revolution marked the beginning of good operations management
practice. - Answer -False
Which of the following practices/techniques helps to eliminate poorly designed jobs that
alienate workers, reduce productivity, and stifle learning? - Answer -Job
Enrichment/Attribution, Job Enlargement, Employee Involvement
Which of the following is not a critical decision? - Answer -Inventory management
Forecasting is the tool you use to guess what products are going to sell and when. -
Answer -True
The value chain expresses the idea that different functions within the firm are
interconnected and only by working together can the firm effectively create customer
value and compete in a tough competitive environment. - Answer -True
Although it is difficult, serious service providers can control customer behaviors in a way
consistent with how a manufacturer controls the physical dimension of a product. -
Answer -False
Scanning is a lost art. Nobody scans anymore at any level. With modern technology
creating so much data, we are lost in a sea of information the no one can make sense
of. - Answer -False
Which of the following is not a synthesis tool commonly used in scanning initiatives? -
Answer -ABC classification
How did Toyota outproduce some of the largest carmakers in the world? - Answer -
Toyota managed processes not functions
Which of these processes involves maintenance or control over the processes? -
Answer -Strategic, Operational, Enabler, and Human Processes
Processes are to businesses what narratives are to stories. - Answer -True
How many patients an emergency clinic can handle in one day is an example of what? -
Answer -capacity
, In the metaphor of the bottle for theory of constraints, to get water to flow out at a faster
rate, you need to make the neck more narrow. - Answer -False
Increase the output of the bottleneck. Remove any non-value adding work or
interruptions to the bottleneck. This describes which of the five focusing steps of Theory
of Constraints. - Answer -to exploit
Which of the following are NOT part of the Process-Improvement Trio? - Answer -ABC
classification
n process mapping, the following indicates waiting... - Answer -Triangle
In process mapping, the following denotes arrival into the process... - Answer -double
arrow
One of the outcomes of implementing lean for the Cleveland Clinic was: - Answer -
Reducing wait times for patients and Fewer customers walk away from the emergency
room without being served
Visual Management refers to... - Answer -Seeing and making sense of an activity or
process
Cross-training workers does the following for your workers... - Answer -Creates a sense
of achievement and job satisfaction, workers take pride as they help their companies
compete through higher productivity and helps reduce turnover.
In Japanese, Muda means - Answer -wasteful activity
"A place for everything and everything in its place" best describes the principle of: -
Answer -organized work environment
Lean often has its own - Answer -True
Which of the following statements about inventory are true? - Answer -- inventory is a
buffer
- inventory helps you avoid dealing with problems
- inventory may prevent you from understanding the true cause of problems
- customers want you to have adequate inventory readily available for their needs
A value stream map should be created before the Kaizen event begins. - Answer -false
A kaizen event can be an important event in value stream mapping. - Answer -false
The eight wastes were discovered by Toyota after observing Ford's processes. -
Answer -false
Which of the following innovators/management gurus was responsible for the scientific
method? - Answer -Frederick Taylor
The industrial revolution marked the beginning of good operations management
practice. - Answer -False
Which of the following practices/techniques helps to eliminate poorly designed jobs that
alienate workers, reduce productivity, and stifle learning? - Answer -Job
Enrichment/Attribution, Job Enlargement, Employee Involvement
Which of the following is not a critical decision? - Answer -Inventory management
Forecasting is the tool you use to guess what products are going to sell and when. -
Answer -True
The value chain expresses the idea that different functions within the firm are
interconnected and only by working together can the firm effectively create customer
value and compete in a tough competitive environment. - Answer -True
Although it is difficult, serious service providers can control customer behaviors in a way
consistent with how a manufacturer controls the physical dimension of a product. -
Answer -False
Scanning is a lost art. Nobody scans anymore at any level. With modern technology
creating so much data, we are lost in a sea of information the no one can make sense
of. - Answer -False
Which of the following is not a synthesis tool commonly used in scanning initiatives? -
Answer -ABC classification
How did Toyota outproduce some of the largest carmakers in the world? - Answer -
Toyota managed processes not functions
Which of these processes involves maintenance or control over the processes? -
Answer -Strategic, Operational, Enabler, and Human Processes
Processes are to businesses what narratives are to stories. - Answer -True
How many patients an emergency clinic can handle in one day is an example of what? -
Answer -capacity
, In the metaphor of the bottle for theory of constraints, to get water to flow out at a faster
rate, you need to make the neck more narrow. - Answer -False
Increase the output of the bottleneck. Remove any non-value adding work or
interruptions to the bottleneck. This describes which of the five focusing steps of Theory
of Constraints. - Answer -to exploit
Which of the following are NOT part of the Process-Improvement Trio? - Answer -ABC
classification
n process mapping, the following indicates waiting... - Answer -Triangle
In process mapping, the following denotes arrival into the process... - Answer -double
arrow
One of the outcomes of implementing lean for the Cleveland Clinic was: - Answer -
Reducing wait times for patients and Fewer customers walk away from the emergency
room without being served
Visual Management refers to... - Answer -Seeing and making sense of an activity or
process
Cross-training workers does the following for your workers... - Answer -Creates a sense
of achievement and job satisfaction, workers take pride as they help their companies
compete through higher productivity and helps reduce turnover.
In Japanese, Muda means - Answer -wasteful activity
"A place for everything and everything in its place" best describes the principle of: -
Answer -organized work environment
Lean often has its own - Answer -True
Which of the following statements about inventory are true? - Answer -- inventory is a
buffer
- inventory helps you avoid dealing with problems
- inventory may prevent you from understanding the true cause of problems
- customers want you to have adequate inventory readily available for their needs
A value stream map should be created before the Kaizen event begins. - Answer -false
A kaizen event can be an important event in value stream mapping. - Answer -false
The eight wastes were discovered by Toyota after observing Ford's processes. -
Answer -false
