BCOR 360 EXAM 1 REVIEW QUESTIONS
Which of the following hobbies illustrates a transformation process?
a. Art
b. Cooking
c. Do-it-yourself projects
e. All of the above - Answer -e. All of the above
T/F: As an operations manager, your job is to create customer value. - Answer -True
T/F: Henry Ford invented the assembly line. - Answer -False
T/F: The industrial revolution marked the beginning of good operations management
practice. - Answer -False
Which of the following companies invented the lean six sigma paradigm shift?
Sony
Toyota
General Electric
Ford
Samsung - Answer -Toyota
Which of the following is not a process in the SCOR model/methodology?
Activate
Source
Plan
Make
Deliver - Answer -Activate
T/F: An open systems view reiterates that companies operate in a dynamic, ever-
changing environment, requiring managers to constantly adapt in order to remain
competitive. - Answer -True
T/F: Toyota's lean production system has documented that there is a single best or
perfect way to make things. - Answer -False
Which of the following is not a critical design decision?
Facility Location
Process Design
Product Design
Inventory Management
Facility Layout - Answer -Invetory Management
Which of the following practices/techniques helps to eliminate poorly designed jobs that
alienate workers, reduce productivity, and stifle learning?
, a. Job Enrichment
b. Job Enlargement
c. Employee Involvement
d. All of the above - Answer -d. All of the above
T/F: Supply chain management involves working closely with key suppliers (and
customers) to co-create customer value. - Answer -True
Which of the following accurately describe a supply chain map?
a. To read a supply chain map, you start with the focal firm.
b. Suppliers are mapped on the left side of the focal firm.
c. Customers are depicted on the right side of the focal firm.
d. Suppliers and customers are organized in columns called tiers.
e. All of the above - Answer -e. All of the above
Which of the following activities play a key, but interconnected role in the value chain?
a. Operations
b. Logistics
c. Marketing
d. Finance
e. Human Resources
f. All of the above - Answer -f. All of the above
T/F: Although service industries account for about 80% of jobs in the U.S. economy,
they only represent about 40% of the U.S. GDP. - Answer -False
Why should you care about needing to learn how to effectively manage services?
a. Services are a small part of the economy, therefore not very important
b. Services are very different from manufacturing operations and productivity growth
and innovation are critical to future prosperity.
c. Services are overrated, but they are still important.
d. None of the above - Answer -b. Services are very different from manufacturing
operations and productivity growth and innovation are critical to future prosperity.
Which of the following are the two characteristics that distinguish service operations?
a. Customer contact and tangibility
b. Inevitability and tangibility
c. Tangibility and capital intensity
d. None of the above - Answer -a. Customer contact and tangibility
Because services can't be shipped, you lose decision-making flexibility.
___________________ and _____________________ are everything.
a. Location; Location
b. Location; Interaction
c. Location; Timing
d. Interaction; Timing - Answer -c. Location; Timing
Which of the following hobbies illustrates a transformation process?
a. Art
b. Cooking
c. Do-it-yourself projects
e. All of the above - Answer -e. All of the above
T/F: As an operations manager, your job is to create customer value. - Answer -True
T/F: Henry Ford invented the assembly line. - Answer -False
T/F: The industrial revolution marked the beginning of good operations management
practice. - Answer -False
Which of the following companies invented the lean six sigma paradigm shift?
Sony
Toyota
General Electric
Ford
Samsung - Answer -Toyota
Which of the following is not a process in the SCOR model/methodology?
Activate
Source
Plan
Make
Deliver - Answer -Activate
T/F: An open systems view reiterates that companies operate in a dynamic, ever-
changing environment, requiring managers to constantly adapt in order to remain
competitive. - Answer -True
T/F: Toyota's lean production system has documented that there is a single best or
perfect way to make things. - Answer -False
Which of the following is not a critical design decision?
Facility Location
Process Design
Product Design
Inventory Management
Facility Layout - Answer -Invetory Management
Which of the following practices/techniques helps to eliminate poorly designed jobs that
alienate workers, reduce productivity, and stifle learning?
, a. Job Enrichment
b. Job Enlargement
c. Employee Involvement
d. All of the above - Answer -d. All of the above
T/F: Supply chain management involves working closely with key suppliers (and
customers) to co-create customer value. - Answer -True
Which of the following accurately describe a supply chain map?
a. To read a supply chain map, you start with the focal firm.
b. Suppliers are mapped on the left side of the focal firm.
c. Customers are depicted on the right side of the focal firm.
d. Suppliers and customers are organized in columns called tiers.
e. All of the above - Answer -e. All of the above
Which of the following activities play a key, but interconnected role in the value chain?
a. Operations
b. Logistics
c. Marketing
d. Finance
e. Human Resources
f. All of the above - Answer -f. All of the above
T/F: Although service industries account for about 80% of jobs in the U.S. economy,
they only represent about 40% of the U.S. GDP. - Answer -False
Why should you care about needing to learn how to effectively manage services?
a. Services are a small part of the economy, therefore not very important
b. Services are very different from manufacturing operations and productivity growth
and innovation are critical to future prosperity.
c. Services are overrated, but they are still important.
d. None of the above - Answer -b. Services are very different from manufacturing
operations and productivity growth and innovation are critical to future prosperity.
Which of the following are the two characteristics that distinguish service operations?
a. Customer contact and tangibility
b. Inevitability and tangibility
c. Tangibility and capital intensity
d. None of the above - Answer -a. Customer contact and tangibility
Because services can't be shipped, you lose decision-making flexibility.
___________________ and _____________________ are everything.
a. Location; Location
b. Location; Interaction
c. Location; Timing
d. Interaction; Timing - Answer -c. Location; Timing
