IHOP SOP TEST
What should you do to show that you have been to a table? -
ANSWERS-Take the coffee pot with you
What should servers do when taking a table's drink order? -
ANSWERS-Offer specific beverages appropriate for the time of day
What are the 3 best ways to make a great first impressions with a
guest? - ANSWERS-1) Smile
2) Give a warm, genuine greeting
3) Introduce yourself
What should you do if a guest begins suffering from symptoms found
on the Food Allergens Poster? - ANSWERS-Call 911
The grill should be scraped and cleaned between users or after certain
recipes in order to reduce the risk of what? - ANSWERS-Cross-
Contamination
What should a server do if a guest asks them questions about
allergens? - ANSWERS-Refer all questions to the Manager on Duty
How often is a LTO menu generally reset? - ANSWERS-Every 2
months
, What 2 characteristics do most items on the Senior Menu have -
ANSWERS-1) Smaller in size
2) Lower in price
How many pins or buttons can a server wear at one time? -
ANSWERS-No more than 2
How long can team members grow their facial hair? - ANSWERS-1/2
inch
When are belts required to be worn with black uniform pants? -
ANSWERS-When the pants have belt loops
All lacerations and sores on hands be cleaned, bandaged and covered
with 1 of these 2 materials: - ANSWERS-1) Clean gloves
OR
2) Finger cots
Regardless of concentration or cleanliness, how often should sanitizer
solution be changed? - ANSWERS-Every 2 hours
How long should hands be washed in a sink that is dedicated ONLY
to hand washing? - ANSWERS-20 seconds
What should you do to show that you have been to a table? -
ANSWERS-Take the coffee pot with you
What should servers do when taking a table's drink order? -
ANSWERS-Offer specific beverages appropriate for the time of day
What are the 3 best ways to make a great first impressions with a
guest? - ANSWERS-1) Smile
2) Give a warm, genuine greeting
3) Introduce yourself
What should you do if a guest begins suffering from symptoms found
on the Food Allergens Poster? - ANSWERS-Call 911
The grill should be scraped and cleaned between users or after certain
recipes in order to reduce the risk of what? - ANSWERS-Cross-
Contamination
What should a server do if a guest asks them questions about
allergens? - ANSWERS-Refer all questions to the Manager on Duty
How often is a LTO menu generally reset? - ANSWERS-Every 2
months
, What 2 characteristics do most items on the Senior Menu have -
ANSWERS-1) Smaller in size
2) Lower in price
How many pins or buttons can a server wear at one time? -
ANSWERS-No more than 2
How long can team members grow their facial hair? - ANSWERS-1/2
inch
When are belts required to be worn with black uniform pants? -
ANSWERS-When the pants have belt loops
All lacerations and sores on hands be cleaned, bandaged and covered
with 1 of these 2 materials: - ANSWERS-1) Clean gloves
OR
2) Finger cots
Regardless of concentration or cleanliness, how often should sanitizer
solution be changed? - ANSWERS-Every 2 hours
How long should hands be washed in a sink that is dedicated ONLY
to hand washing? - ANSWERS-20 seconds
