IHOP SOP Test COMPREHENSIVE QUESTIONS AND ANSWERS VERIFIED 100% CORRECT

IHOP SOP Test COMPREHENSIVE QUESTIONS AND ANSWERS VERIFIED 100% CORRECT What are the steps to clean the BOH floors? - ANSWER -1) Sweep 2) Mop with detergent solution 3) Mop rinse with hot water What is the term for when microorganisms are transferred from one surface to another? - ANSWER -Cross-Contamination What is the preferred method for thawing food? - ANSWER -In a refrigerator between 33ﾟ and 41ﾟ What food temperature range is known as the Temperature Danger Zone? - ANSWER -41ﾟ - 140ﾟ What is a guest likely to think if a restroom does not meet standards and appears dirty? - ANSWER -That the restaurant is dirty overall How long does it take to check restrooms using the 10 restroom standards? - ANSWER -10 seconds At a minimum, how often should restroom cleanliness be checked? - ANSWER Every 30 minutes What is the server garnish for Strawberry Banana Pancakes? - ANSWER -Rosette of Whipped Topping What is the server garnish for NY Cheesecake Pancakes? - ANSWER -Powdered sugar & a rosette of whipped topping What is the server garnish for Double Blueberry Pancakes? - ANSWER -Rousette of Whipped Topping What is the difference between over-easy and over-medium eggs? - ANSWER The whites around the yolk are firm for over-medium eggs and soft for over-easy. What accompanies all large salads? - ANSWER -Nothing The "Denver Mix" contains what 2 ingredients? - ANSWER -Equal parts diced onions and diced bell peppers What are the 5 choices of French Toast for the CYO French Toast Combo? - ANSWER -1) Original French Toast 2) Strawberry Banana French Toast 3) Bananas Foster Brioche French Toast 4) Brioche French Toast 5) Stuffed French Toast How many pancakes are served with the "Savory Crepes" menu items? - ANSWER -None What 5 items does a Split Decision breakfast consist of? - ANSWER -1) 2 triangles of French toast 2) 2 eggs 3) 2 bacon strips 4) 2 pork sausage links 5) 2 buttermilk pancakes What kinds of breakfast meat come with the Breakfast Sampler? - ANSWER -1) 2 bacon strips 2) 2 pork sausage links 3) 2 ham slices What automatically comes with the Egg White Vegetable Omelette? - ANSWER Mixed Fruit How many pancakes are served with the Rooty Tooty Fresh 'N Fruity pancakes? - ANSWER -4 Which 5 sides can be chosen to accompany any omelette? - ANSWER -1) 3 Buttermilk Pancakes 2) Hash Browns 3) Toast 4) Mixed Fruit 5) 3 Flavored Pancakes What 2 things should be repeated to a phone-ahead guest after they arrive and their pick up their order is ready? - ANSWER -1) Repeat their Full Order 2) Repeat the Total Amount Due What 4 pieces of information must be added to a carry out phone order when entering it into the POS? - ANSWER -1) Name 2) "To-Go" order designation 3) Phone number 4) Pick-up time What should be done immediately after writing down a carry-out phone order? - ANSWER -Read the full order back to the guest, including any modifications What two things should be asked of a guest after they place their order by phone? - ANSWER -1) Name 2) Phone Number What is the maximum amount of money that can be put on an IHOP gift card? - ANSWER -$500.00 What are the 2 best times to sell IHOP gift cards to customers? - ANSWER -1) Dropping off their check 2) Picking up their check What is it called when guests pay for their meal at a cashier stand? - ANSWER Cashier Banking How should it be addressed when a guest voices concerns when leaving? - ANSWER -Use the BLAST method to address their concerns What 2 things should be said by a server to a guest when they are leaving the restaurant? - ANSWER -1) Thank you 2) Come back again Which 2 team members should check the bottoms of plates for sticky substances before food is delivered to guests? - ANSWER -1) Server 2) Food Runner Which team member is responsible for garnishing the order and confirming that plate presentations is correct? - ANSWER -Expeditor