"The totality of features of a product or service that
Quality
bear on its ability to satisfy stated or implied needs"
"Meeting or exceeding the needs of the customer" Quality
"Do it right the first time" Quality
supplying the
Quality in construction is more than
right materials.
High level of workmanship Quality
Finishing on time Quality
Enforcing safety during construction and after completion Quality
No claims or litigation Quality
Finishing within budget Quality
The properties that define the nature of a product includ-
ing
Quality Characteristics
dimensions, color, strength, temperature, appearance,
etc.
The specification of the desired standards for quality
characteristics along with the tolerances or range of Quality of Design
acceptable variations
The degree to which the physical work produced con-
forms Quality of Conformance
to the desired standards
Quality Assurance
Quality in construction involves: Quality Control
Acceptance
Good management practices Quality Assurance
Acceptance
, The documentation or information necessary to verify that
all steps in the
procedure have been completed satisfactorily
Inspections and sampling process Quality Control
Setting specific standards for construction performance in
plans and specs,
measuring variances from the standards, taking action to
correct or minimize Quality Control
adverse variances, and planning for improvements to
conform to the
standards
Applying standards and procedures to ensure the final
product meets or Quality Assurance
exceeds the desired performance criteria
Records of tests and inspections, accurate installation per
design and scope, Acceptance
etc.
The planned and systematic actions necessary to provide
confidence that a product or facility will perform as it
Quality Assurance
should
once it is in service
Quality Assurance Assures consistently high quality work
Involves economic studies for selecting materials and
Quality Assurance
methods
Makes certain the design adheres to codes and regula-
Quality Assurance
tions
Makes sure construction is performed according to the
specifications Quality Assurance
and contract documents
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