Walmart Basic Cashier Operations UPDATED ACTUAL Questions and
CORRECT Answers
Redlining While waiting for customers redline and zone register area
Action codes What are action codes and how are they used?
How do you perform a PLU look up for fruits and vegeta-
PLU
bles?
QTY Why would you use the [QTY] key?
Who are BOB & LISA (Bottom Of Basket / Look Inside
BOB & LISA
Always) Why are they important?
What should you do if an item is found inside another
LISA
item?
Why do we ask the customers not to lift bulky objects on
Bulky Items
to the conveyor belt?
What items are always bagged separately from food
Non perishables
items?
Think 6 What does Think6 mean, and how is it used?
Where do you place the money from a cash transaction
Currency
while counting change back to the customer?
Declined Check What do you do when a check is declined?
How do you know that a customer has requested cars back
Cash Back with Debit
on a debit card transaction?
What is the maximum amount a person can get back in a
Cash Back with Check
check transaction?
What do you need to do in order to thank a credit card
Identification
customer by name?
Family & Friends Explain the process for checking out friends and family.
Explain the process for taking items to claims / reclama-
Claims / Reclamation
tion.
CORRECT Answers
Redlining While waiting for customers redline and zone register area
Action codes What are action codes and how are they used?
How do you perform a PLU look up for fruits and vegeta-
PLU
bles?
QTY Why would you use the [QTY] key?
Who are BOB & LISA (Bottom Of Basket / Look Inside
BOB & LISA
Always) Why are they important?
What should you do if an item is found inside another
LISA
item?
Why do we ask the customers not to lift bulky objects on
Bulky Items
to the conveyor belt?
What items are always bagged separately from food
Non perishables
items?
Think 6 What does Think6 mean, and how is it used?
Where do you place the money from a cash transaction
Currency
while counting change back to the customer?
Declined Check What do you do when a check is declined?
How do you know that a customer has requested cars back
Cash Back with Debit
on a debit card transaction?
What is the maximum amount a person can get back in a
Cash Back with Check
check transaction?
What do you need to do in order to thank a credit card
Identification
customer by name?
Family & Friends Explain the process for checking out friends and family.
Explain the process for taking items to claims / reclama-
Claims / Reclamation
tion.