Walmart assessment UPDATED ACTUAL Questions and CORRECT Answers
A customer/member tries to use a coupon that is only
Most: Apologize for the confusion and explain that the
good for full-
coupon only applies to full-priced items.
priced items to purchase an item that is on sale. She
becomes confused
Least:Find your supervisor and ask it he can approve the
when you explain that she can't use the coupon.
discount.
What would you be most and least likely to do?
Most: Tell the struggling team member to work faster
because
Your shift's productivity is slow because one person is not
he is holding the team back
pulling his
share. The rest of the team is getting upset.
Least: Recognize that everyone has a bad day once in a
What would you be most and least likely to do?
while
Focus on your own work, not someone else's.
Most: Let her know you have a similar, less expensive
A customer/member asks you about a new mobile phone phone in
that is out of stock. Ask if she would like to learn more about it.
stock. You expect to have the phone back in a few days, but
the Least:Apologize and let her know that your store usually
customer/member wants it sooner. has
What would you be most and least likely to do? large stock and will have the phone available again ven
soon.
Most: Tell him he should be more careful because his work
A coworker did not clean his work area before going
area
home. This could
could have resulted in an accident
cause an accident, so you quickly clean up. The next day
you see the
Least: Say nothing to him because the problem has been
coworker.
taken
What would you be most and least likely to do?
care of
Most: Remind your coworkers of performance expecta-
tions and
that they need to be working harder to complete tasks
, Your new team is working hard, but they are all less expe-
Least: Give your coworkers more time to figure out how to
rienced than
do
you and don't complete their tasks as quickly.
the task; they likely just need more practice with what
What would you be most and least likely to do?
they've already learned
Most: Tell him you like to learn more about his technique,
You are working closely with an experienced associate. He Inform
insists on him you have other methods that have worked well in the
completing a task a certain way, but you know there is a past.
more eflcient
method Least: Your coworker's method works just fine, avoid up-
What would you be most and least likely to do? setting
him and compile the tasks
Most: Ask ypur coworker if it can wait until you are finished
You are working to finish an assigned task in order to meet
with
your shift goal
your task because you have a deadline.
when a coworker urgently asks you for help with some-
thing you know a
Least: Tell your coworker that you will help in a few minutes
lot about.
if
What would you be most and least likely to do?
you can reach a good stopping point.
During a busy time at the bakery counter, a loyal cus- Most Apologias and tell him you see another cus-
tomer/member stops tomer/member
you to chat. As he's talking, you notice a customer/mem-
ber nearby that Least In order to keep him happy, allow him to continue
needs help. his
What would you be most and least likely to do? story until he is finished
Most Give her advice and tips for how to get things done
Your newest coworker is not as productive as other mem-
correctly and eflciently
bers of your
team. You and your coworkers have to work harder to
Least Be patient. Give her more time to learn the job so
2/7
A customer/member tries to use a coupon that is only
Most: Apologize for the confusion and explain that the
good for full-
coupon only applies to full-priced items.
priced items to purchase an item that is on sale. She
becomes confused
Least:Find your supervisor and ask it he can approve the
when you explain that she can't use the coupon.
discount.
What would you be most and least likely to do?
Most: Tell the struggling team member to work faster
because
Your shift's productivity is slow because one person is not
he is holding the team back
pulling his
share. The rest of the team is getting upset.
Least: Recognize that everyone has a bad day once in a
What would you be most and least likely to do?
while
Focus on your own work, not someone else's.
Most: Let her know you have a similar, less expensive
A customer/member asks you about a new mobile phone phone in
that is out of stock. Ask if she would like to learn more about it.
stock. You expect to have the phone back in a few days, but
the Least:Apologize and let her know that your store usually
customer/member wants it sooner. has
What would you be most and least likely to do? large stock and will have the phone available again ven
soon.
Most: Tell him he should be more careful because his work
A coworker did not clean his work area before going
area
home. This could
could have resulted in an accident
cause an accident, so you quickly clean up. The next day
you see the
Least: Say nothing to him because the problem has been
coworker.
taken
What would you be most and least likely to do?
care of
Most: Remind your coworkers of performance expecta-
tions and
that they need to be working harder to complete tasks
, Your new team is working hard, but they are all less expe-
Least: Give your coworkers more time to figure out how to
rienced than
do
you and don't complete their tasks as quickly.
the task; they likely just need more practice with what
What would you be most and least likely to do?
they've already learned
Most: Tell him you like to learn more about his technique,
You are working closely with an experienced associate. He Inform
insists on him you have other methods that have worked well in the
completing a task a certain way, but you know there is a past.
more eflcient
method Least: Your coworker's method works just fine, avoid up-
What would you be most and least likely to do? setting
him and compile the tasks
Most: Ask ypur coworker if it can wait until you are finished
You are working to finish an assigned task in order to meet
with
your shift goal
your task because you have a deadline.
when a coworker urgently asks you for help with some-
thing you know a
Least: Tell your coworker that you will help in a few minutes
lot about.
if
What would you be most and least likely to do?
you can reach a good stopping point.
During a busy time at the bakery counter, a loyal cus- Most Apologias and tell him you see another cus-
tomer/member stops tomer/member
you to chat. As he's talking, you notice a customer/mem-
ber nearby that Least In order to keep him happy, allow him to continue
needs help. his
What would you be most and least likely to do? story until he is finished
Most Give her advice and tips for how to get things done
Your newest coworker is not as productive as other mem-
correctly and eflciently
bers of your
team. You and your coworkers have to work harder to
Least Be patient. Give her more time to learn the job so
2/7
