SCM- Process Improvement (Chapter 7) UPDATED ACTUAL Questions and
CORRECT Answers
the philanthropist that came up with the idea of "Contin-
W. Edwards Deming is
uous Improvement"
1. Customer Satisfaction
Demings three principles in Continuous Improvement are 2. Managment by facts
3. Respect for people
focuses on satisfying customer needs should be para-
Customer Satisfaction (Center)
mount in workers minds (Customer first)
encourage scientific thinking, data must be collected and
Management by Facts (Data, #, Facts)
presented to mgt for decision making
employeese have capacity for self-motivation and are giv-
Respect for people (Respect for employees)
en support and their ideas are respected
Plan, Do, Check, Act
PDCA Cycle
begins with selection of problem. Narrow the focus and
Plan
describe the future improvement
implement the actual solution and monitor its perfor-
Do
mance
Check review/evaluate the result of the change
Act reflect and act on learning from this experience.
measure of quality of firms performance , can be com-
Benchmark (Best in class) pared with other companies performance and can be
used as benchmark for competition
1. Select the process that needs improvment
, 2. Identify
organization that
excels that
process
2/4
CORRECT Answers
the philanthropist that came up with the idea of "Contin-
W. Edwards Deming is
uous Improvement"
1. Customer Satisfaction
Demings three principles in Continuous Improvement are 2. Managment by facts
3. Respect for people
focuses on satisfying customer needs should be para-
Customer Satisfaction (Center)
mount in workers minds (Customer first)
encourage scientific thinking, data must be collected and
Management by Facts (Data, #, Facts)
presented to mgt for decision making
employeese have capacity for self-motivation and are giv-
Respect for people (Respect for employees)
en support and their ideas are respected
Plan, Do, Check, Act
PDCA Cycle
begins with selection of problem. Narrow the focus and
Plan
describe the future improvement
implement the actual solution and monitor its perfor-
Do
mance
Check review/evaluate the result of the change
Act reflect and act on learning from this experience.
measure of quality of firms performance , can be com-
Benchmark (Best in class) pared with other companies performance and can be
used as benchmark for competition
1. Select the process that needs improvment
, 2. Identify
organization that
excels that
process
2/4
