SCM Final Quality and Process Improvement UPDATED ACTUAL Questions
and CORRECT Answers
Deming Wheel
Prevention Costs
Appraisal Costs
Internal Failure costs
External Failure Costs
Societal concerns and quality
Basic performance
Supplemental featuers
Relaibility
Durability
Support
how is quality a competitive weapon?
Total Quality Management
3 principles of TQM?
Kaizen
, Nice to have features "bell & whistles"
Associated with preventing defects
before they happen Likelihood that a product or service will perform as expect-
costs incurred in assessing and ed
inspecting the level of quality Relates to lifespan of product, & encompasses expected
attained by the operating system service, normal repairs, and obsolescence
results from redfects taht are after initial sale, product warranties and service
dsicovered during produc- tion
good quality can pay off in higher profits, businesses'
(yield losses or rework costs)
success depends on the accuracy of its perecptions of
Arise when a defect is discovered consumer expectation and its ability to bridge the gap
after the customer re- ceives the between those expectations and operating capabilities
service or product
A philosophy that stresses three principles for achieving
Costs of quality go beyond the out- high levels of process performance and quality:
of-pocket osts asso- ciated with
customer satisfaction, employee involvement, continuous
training appraisal, scrap, rework,
improvement
warranties, litigation or the lost
sales from unhappy customers. continually seeking ways to improve processes
Key characteristics and uses a plan-do-check-act cycle for problem solving (PDCA)
technical capabilities
TQM utilizes tools such as? 1/4
and CORRECT Answers
Deming Wheel
Prevention Costs
Appraisal Costs
Internal Failure costs
External Failure Costs
Societal concerns and quality
Basic performance
Supplemental featuers
Relaibility
Durability
Support
how is quality a competitive weapon?
Total Quality Management
3 principles of TQM?
Kaizen
, Nice to have features "bell & whistles"
Associated with preventing defects
before they happen Likelihood that a product or service will perform as expect-
costs incurred in assessing and ed
inspecting the level of quality Relates to lifespan of product, & encompasses expected
attained by the operating system service, normal repairs, and obsolescence
results from redfects taht are after initial sale, product warranties and service
dsicovered during produc- tion
good quality can pay off in higher profits, businesses'
(yield losses or rework costs)
success depends on the accuracy of its perecptions of
Arise when a defect is discovered consumer expectation and its ability to bridge the gap
after the customer re- ceives the between those expectations and operating capabilities
service or product
A philosophy that stresses three principles for achieving
Costs of quality go beyond the out- high levels of process performance and quality:
of-pocket osts asso- ciated with
customer satisfaction, employee involvement, continuous
training appraisal, scrap, rework,
improvement
warranties, litigation or the lost
sales from unhappy customers. continually seeking ways to improve processes
Key characteristics and uses a plan-do-check-act cycle for problem solving (PDCA)
technical capabilities
TQM utilizes tools such as? 1/4
