SCM Chapter 8: Process Design & Improvement UPDATED ACTUAL
Questions and CORRECT Answers
o 1. Beginning inputs are what is needed to go into
process
o 2. Middle flows are what should happen during the
process
o 3. Ending outputs are what the outcome should be to
Processes as stories
meet the business objective
o 4. Characters and resources are what is needed for thr
process to work smoothly
Plots and structure are how the process should be orga-
nized
strategic
Process classifications operational
enabler
Define and deploy business strategies by involving the
Strategic
business vision
marketing and market research planning, monitoring ob-
Examples of strategic jectives, review the business strategy, monitor competi-
tors, evaluate customer satisfaction
Deliver value to internal and external customers by carry-
Operational
ing out the business vision
sourcing, innovation, quality, customer relationship, de-
Examples of operational
mand management, production
Support strategic and operational processes by involving
Enabler
maintenance, control of other processes
Examples of enabler Administration, accounting, call center, tech support
1. Project
Process Types 2. Job Shop
Questions and CORRECT Answers
o 1. Beginning inputs are what is needed to go into
process
o 2. Middle flows are what should happen during the
process
o 3. Ending outputs are what the outcome should be to
Processes as stories
meet the business objective
o 4. Characters and resources are what is needed for thr
process to work smoothly
Plots and structure are how the process should be orga-
nized
strategic
Process classifications operational
enabler
Define and deploy business strategies by involving the
Strategic
business vision
marketing and market research planning, monitoring ob-
Examples of strategic jectives, review the business strategy, monitor competi-
tors, evaluate customer satisfaction
Deliver value to internal and external customers by carry-
Operational
ing out the business vision
sourcing, innovation, quality, customer relationship, de-
Examples of operational
mand management, production
Support strategic and operational processes by involving
Enabler
maintenance, control of other processes
Examples of enabler Administration, accounting, call center, tech support
1. Project
Process Types 2. Job Shop
