IHOP MENU TEST UPDATED ACTUAL Questions and CORRECT Answers
Good Morning, I am ---- Can I start you off with some fresh
What is your server greeting with a smile for A.M. shifts?
coffee or orange juice?
Good Afternoon/Evening, I am --- Can I start you off with
What is your server greeting with a smile for P.M. shifts?
an Iced Coffee or a sweet tea?
How many ounces in a water glass? 10
How many ounces in a large glass? 20
How many ounces in a kids beverage? 12
Servers must "echo" all food orders, T or F? True
Servers must point out menu handouts or make guests
True
aware of at promotions, T or F?
While serving during any meal period you must suggest
True
a specific beverage, T or F?
What two beverages do not get free refills? Milk and all juices
The customer should be acknowledged by someone in
2 Minutes
how many minutes from the time they sat down?
With what meats should steak knives be used? T-bone, tilapia, steak tips, smoked sausage, CFS
What is the first question you ask customers before taking
Are these checks separate?
an order?
When should you use a tray to carry out beverages? 3 or more drinks
1. Greet and seat 2. Acknowledge 3. Take order 4. Deliver
What are the 7 service success steps? pre-meal items 5. Check back 6. Drop of check 7. Take
payment
According to "Voice of the Guest" reports, what are the
1. Suggest and up sell 2. Mention TV Specials Handout 3.
three areas of service steps responsibilities that are incon-
Offer a specific beverage
sistently executed?
Extra napkins are given by request only, T or F? True
Good Morning, I am ---- Can I start you off with some fresh
What is your server greeting with a smile for A.M. shifts?
coffee or orange juice?
Good Afternoon/Evening, I am --- Can I start you off with
What is your server greeting with a smile for P.M. shifts?
an Iced Coffee or a sweet tea?
How many ounces in a water glass? 10
How many ounces in a large glass? 20
How many ounces in a kids beverage? 12
Servers must "echo" all food orders, T or F? True
Servers must point out menu handouts or make guests
True
aware of at promotions, T or F?
While serving during any meal period you must suggest
True
a specific beverage, T or F?
What two beverages do not get free refills? Milk and all juices
The customer should be acknowledged by someone in
2 Minutes
how many minutes from the time they sat down?
With what meats should steak knives be used? T-bone, tilapia, steak tips, smoked sausage, CFS
What is the first question you ask customers before taking
Are these checks separate?
an order?
When should you use a tray to carry out beverages? 3 or more drinks
1. Greet and seat 2. Acknowledge 3. Take order 4. Deliver
What are the 7 service success steps? pre-meal items 5. Check back 6. Drop of check 7. Take
payment
According to "Voice of the Guest" reports, what are the
1. Suggest and up sell 2. Mention TV Specials Handout 3.
three areas of service steps responsibilities that are incon-
Offer a specific beverage
sistently executed?
Extra napkins are given by request only, T or F? True
