IHOP SOP FOH Study Guide UPDATED ACTUAL Questions and CORRECT
Answers
How long does it take to check restrooms using the 10
10 seconds
restroom standards?
At a minimum, how often should restroom cleanliness be
Every 30 minutes
checked?
What is the server garnish for Strawberry Banana Pan-
Rosette of Whipped Topping
cakes?
What is the server garnish for NY Cheesecake Pancakes? Powdered sugar & a rosette of whipped topping
What is the server garnish for Double Blueberry Pancakes? Rousette of Whipped Topping
What is the difference between over-easy and over-medi- The whites around the yolk are firm for over-medium eggs
um eggs? and soft for over-easy.
What accompanies all large salads? Nothing
The "Denver Mix" contains what 2 ingredients? Equal parts diced onions and diced bell peppers
1) Original French Toast
2) Strawberry Banana French Toast
What are the 5 choices of French Toast for the CYO French
3) Bananas Foster Brioche French Toast
Toast Combo?
4) Brioche French Toast
5) Stuffed French Toast
How many pancakes are served with the "Savory Crepes"
None
menu items?
1) 2 triangles of French toast
2) 2 eggs
What 5 items does a Split Decision breakfast consist of? 3) 2 bacon strips
4) 2 pork sausage links
5) 2 buttermilk pancakes
1) 2 bacon strips
What kinds of breakfast meat come with the Breakfast
2) 2 pork sausage links
Sampler?
3) 2 ham slices
, What automatically comes with the Egg White Vegetable
Mixed Fruit
Omelette?
How many pancakes are served with the Rooty Tooty Fresh
4
'N Fruity pancakes?
1) 3 Buttermilk Pancakes
2) Hash Browns
Which 5 sides can be chosen to accompany any omelette? 3) Toast
4) Mixed Fruit
5) 3 Flavored Pancakes
What 2 things should be repeated to a phone-ahead
1) Repeat their Full Order
guest after they arrive and their pick up their order is
2) Repeat the Total Amount Due
ready?
1) Name
What 4 pieces of information must be added to a carry out 2) "To-Go" order designation
phone order when entering it into the POS? 3) Phone number
4) Pick-up time
What should be done immediately after writing down a Read the full order back to the guest, including any mod-
carry-out phone order? ifications
What two things should be asked of a guest after they 1) Name
place their order by phone? 2) Phone Number
What is the maximum amount of money that can be put
$500.00
on an IHOP gift card?
What are the 2 best times to sell IHOP gift cards to cus- 1) Dropping off their check
tomers? 2) Picking up their check
What is it called when guests pay for their meal at a cashier
Cashier Banking
stand?
How should it be addressed when a guest voices concerns
Use the BLAST method to address their concerns
when leaving?
Answers
How long does it take to check restrooms using the 10
10 seconds
restroom standards?
At a minimum, how often should restroom cleanliness be
Every 30 minutes
checked?
What is the server garnish for Strawberry Banana Pan-
Rosette of Whipped Topping
cakes?
What is the server garnish for NY Cheesecake Pancakes? Powdered sugar & a rosette of whipped topping
What is the server garnish for Double Blueberry Pancakes? Rousette of Whipped Topping
What is the difference between over-easy and over-medi- The whites around the yolk are firm for over-medium eggs
um eggs? and soft for over-easy.
What accompanies all large salads? Nothing
The "Denver Mix" contains what 2 ingredients? Equal parts diced onions and diced bell peppers
1) Original French Toast
2) Strawberry Banana French Toast
What are the 5 choices of French Toast for the CYO French
3) Bananas Foster Brioche French Toast
Toast Combo?
4) Brioche French Toast
5) Stuffed French Toast
How many pancakes are served with the "Savory Crepes"
None
menu items?
1) 2 triangles of French toast
2) 2 eggs
What 5 items does a Split Decision breakfast consist of? 3) 2 bacon strips
4) 2 pork sausage links
5) 2 buttermilk pancakes
1) 2 bacon strips
What kinds of breakfast meat come with the Breakfast
2) 2 pork sausage links
Sampler?
3) 2 ham slices
, What automatically comes with the Egg White Vegetable
Mixed Fruit
Omelette?
How many pancakes are served with the Rooty Tooty Fresh
4
'N Fruity pancakes?
1) 3 Buttermilk Pancakes
2) Hash Browns
Which 5 sides can be chosen to accompany any omelette? 3) Toast
4) Mixed Fruit
5) 3 Flavored Pancakes
What 2 things should be repeated to a phone-ahead
1) Repeat their Full Order
guest after they arrive and their pick up their order is
2) Repeat the Total Amount Due
ready?
1) Name
What 4 pieces of information must be added to a carry out 2) "To-Go" order designation
phone order when entering it into the POS? 3) Phone number
4) Pick-up time
What should be done immediately after writing down a Read the full order back to the guest, including any mod-
carry-out phone order? ifications
What two things should be asked of a guest after they 1) Name
place their order by phone? 2) Phone Number
What is the maximum amount of money that can be put
$500.00
on an IHOP gift card?
What are the 2 best times to sell IHOP gift cards to cus- 1) Dropping off their check
tomers? 2) Picking up their check
What is it called when guests pay for their meal at a cashier
Cashier Banking
stand?
How should it be addressed when a guest voices concerns
Use the BLAST method to address their concerns
when leaving?
