Professional Administrative
Certification of Excellence (PACE) 4
Questions with Correct Answers
Max Weber - ANSWERSIntroduce the idea of bureaucracy as characterized by:
*A well-defined hierarchy or chain of command with trained managers.
*Division of labor based on skills.
*Promotion based on competence.
*Complete records and written rules, procedures, and regulations.
Henri Fayol - ANSWERSis considered the grandfather of modern management theory
because he proposed general management in principles applicable to all fields.
Division of work - ANSWERSOptimum performance with minimal effort is attained by
diving a job into individual steps or tasks and assigning workers to those segments
Authority and Responsibility - ANSWERSAuthority comes with certain responsibilities.
Discipline - ANSWERSEmployees must respect and obey their superiors
Unity of Command - ANSWERSEvery Employee must receive instructions from only
one manager.
Unity of Direction - ANSWERSIf there are a group of tasks with a common objective,
then there must be a single person in charge and a single plan.
Management - ANSWERSThe process of coordinating work activities so they're
completed efficiently and effectively with and through other people.
Efficiency - ANSWERSReflects a relationship between inputs and outputs that
minimizes resources and costs.
Effectiveness - ANSWERSRelates to the attainment of established goals and results.
Frederick Taylor - ANSWERSFather of scientific management - first to scientifically
study work processes and worker productivity. Published The Principles of Scientific
Management in 1909.
Schools of Management - ANSWERSScientific
Classic
Behaviorist/Human Relations
, Modern
Contemporary
Acceptance Theory of Authority - ANSWERSThe success of any organization depends
on the cooperation of its employees.
Approaches to Feedback - Coaching - ANSWERS*Future-Oriented
* An ongoing development Process that enables employees to develop whatever skills
they need to move forward in a constructive environment
Approaches to Feedback - Counseling - ANSWERS*Past Oriented
A corrective Process that comes into play when employees are having problems or
challenges that are negatively affecting their work
Business life cycle - ANSWERSis the progression of a business through a series of
phases over time.
Phases of the Business Life Cycle - ANSWERS1- Launch
2-Growth
3-Shake-out
4-Maturity
5- Decline or Renewal
7 Habits of Highly Effective People - ANSWERS1- Be Proactive
Goal Setting - ANSWERSSMART
S-Specific
M-Measurable
A-Achievable/ Attainable
R-Relevant/ Realistic/ Results-Oriented
T-Time Bound
Power of Planning - ANSWERS*Define what needs to be done and how
*Estimate the time required
*Set Standards for successful completion
*Outline the tools, equipment, and materials needed
Phases of Team Development - ANSWERSforming, storming, norming, performing
Maslow's Hierarchy - ANSWERSphysiological, safety, love/belonging, esteem, self-
actualization
Critical Thinking - ANSWERSThe process of making judgement that question reasoning
and asking what factual evidence supports positions in order to draw your conclusions
Certification of Excellence (PACE) 4
Questions with Correct Answers
Max Weber - ANSWERSIntroduce the idea of bureaucracy as characterized by:
*A well-defined hierarchy or chain of command with trained managers.
*Division of labor based on skills.
*Promotion based on competence.
*Complete records and written rules, procedures, and regulations.
Henri Fayol - ANSWERSis considered the grandfather of modern management theory
because he proposed general management in principles applicable to all fields.
Division of work - ANSWERSOptimum performance with minimal effort is attained by
diving a job into individual steps or tasks and assigning workers to those segments
Authority and Responsibility - ANSWERSAuthority comes with certain responsibilities.
Discipline - ANSWERSEmployees must respect and obey their superiors
Unity of Command - ANSWERSEvery Employee must receive instructions from only
one manager.
Unity of Direction - ANSWERSIf there are a group of tasks with a common objective,
then there must be a single person in charge and a single plan.
Management - ANSWERSThe process of coordinating work activities so they're
completed efficiently and effectively with and through other people.
Efficiency - ANSWERSReflects a relationship between inputs and outputs that
minimizes resources and costs.
Effectiveness - ANSWERSRelates to the attainment of established goals and results.
Frederick Taylor - ANSWERSFather of scientific management - first to scientifically
study work processes and worker productivity. Published The Principles of Scientific
Management in 1909.
Schools of Management - ANSWERSScientific
Classic
Behaviorist/Human Relations
, Modern
Contemporary
Acceptance Theory of Authority - ANSWERSThe success of any organization depends
on the cooperation of its employees.
Approaches to Feedback - Coaching - ANSWERS*Future-Oriented
* An ongoing development Process that enables employees to develop whatever skills
they need to move forward in a constructive environment
Approaches to Feedback - Counseling - ANSWERS*Past Oriented
A corrective Process that comes into play when employees are having problems or
challenges that are negatively affecting their work
Business life cycle - ANSWERSis the progression of a business through a series of
phases over time.
Phases of the Business Life Cycle - ANSWERS1- Launch
2-Growth
3-Shake-out
4-Maturity
5- Decline or Renewal
7 Habits of Highly Effective People - ANSWERS1- Be Proactive
Goal Setting - ANSWERSSMART
S-Specific
M-Measurable
A-Achievable/ Attainable
R-Relevant/ Realistic/ Results-Oriented
T-Time Bound
Power of Planning - ANSWERS*Define what needs to be done and how
*Estimate the time required
*Set Standards for successful completion
*Outline the tools, equipment, and materials needed
Phases of Team Development - ANSWERSforming, storming, norming, performing
Maslow's Hierarchy - ANSWERSphysiological, safety, love/belonging, esteem, self-
actualization
Critical Thinking - ANSWERSThe process of making judgement that question reasoning
and asking what factual evidence supports positions in order to draw your conclusions
