SWA TEST 2 QUESTIONS ANSWERED CORRECTLY LATEST UPDATE 2025-2026
What should you do after the battery-powered device has cooled? - Answers Place it in a
prepared containment bag.
Where should the containment bag be stowed? - Answers In the Personal Wheelchair
compartment.
Is it acceptable to stow the containment bag in any empty compartment? - Answers False.
During drink service you notice your ears popping and then BOOM occurs . followed by flying
debris and fogging of the cabin . What are the first ( 2 ) actions you MUST do immediately ? -
Answers Take O2 immediately from the nearest mask
Secure yourself
You are in the Flight Deck while the FD Stepped out to use the LAV , Suddenly , the Captain
responds to a Horn going off and shouts decompression . What MOST you do immediately ? -
Answers Don Flight deck O2 mask immediately
You are in the AFT galley when you notice the faint smell of smoke . The fire alarm goes off .
What do you do next ? - Answers • Notify Captain
• Pull circuit breakers
• Use Halon if needed
The P.E.D that has just been extinguished must be before Putting it into the containment bag .
on it . by pouring - Answers Cooled ; non - alcoholic liquid
Which type of fire can you fight with H20 ? - Answers Class A
True or False During inflight service , you notice smoke flowing out under the bottom of the LAV
door . In order to see , you should open the door immediately ? - Answers FALSE
Feel the door with back of your hand working top to bottom , follow steps based on the temp .
felt . on the door .
How to Operate : P.O.B - Answers Remove Velcro and plastic if needed
Turn on - off Knob to the left
,Check Flow indicator is inflated to ensure oxygen Flow .
Place mask on and secure w / elastric strap
Secure the bottle using the carrying strap .
During cruise you notice some Passengers acting strangely and Relentless . Suddenly oxygen
masks deploys , what do you need to do First ? - Answers Immediately take O2
from the nearest mask .
A decompression has occured while in your jumpseat . You have taken oxygen and made the
Decompression PA . What Should you do to ensure PAX have properly donned their Oz masks ?
- Answers When the aircraft comes to a Safe walking attitude , FAs work mask - to - mask
assisting passengers .
There is a laptop on fire in the OHB , what pieces of equip . do you use to put out the fire w /
smoke and Prevent from re - igniting ? - Answers • Halon Ext
• PBE
• Containment Bag
• Heat Gloves
You are in the cabin conducting service and feel light turbulence . YOU Continue with service ,
but the turbulence is getting worse . What do you do ? - Answers •Stop Service
•Secure Galley
•Secure Yourself
After successfully putting out the fire in the LAV , what MUST you do to your hair after taking the
PBE OFF ? - Answers Pat down hair to disperse the residual O2
As you make your way to the galley , you notice this Passenger and the reaction of the others
around her . You can definitely hear what she's watching What do you do ? - Answers Address
the situation now .
What are you going to say to the Passenger to address the situation ? ( 1st Opportunity ) -
Answers Hi ! I'm glad you found something to watch during the flight . We ask that you please
use headphones or earbuds if you will be listening to something on your PED . Can you reach
,them , or can I help get them from the overhead bin ?
" I forgot my earbuds . Is that a problem ? " Based on this response , we want to explain the "
why . " Which statement below best explains the " Why ? " ( Other Opportunities ) - Answers
Since it could be disruptive to other Passengers , we ask that you use headphones for anything
with audio .
" What if I just turn the volume down ? " How will you respond ? ( Other Opportunities ) - Answers
? Or is there another So you can keep show you'd like to watch that has closed captioning ?
have closed captioning enjoying the entertainment , does the show you're watching
" Everyone else has headphones . They can't hear my movie . " If the Passenger still won't
comply , what is the best response ? ( Final Opportunity ) - Answers I'd really like to find a way
for you to finish your movie . Is there anything else I can do to help you comply ?
By now , most Passengers will have complied . However , if you have to Act , which of the
following are appropriate actions ? - Answers If on the ground , tell the Passenger , " Let me see
if I can get someone to help you , " then get an Operations Agent and notify the Captain .
If in flight , inform Crew and follow Captain's instructions .
Obtain ID and physical description , attempt to obtain information from at least three witnesses ,
then complete IR .
You have just been notified of a possible suspicious item found on board . Following the RRM
model , what is the first step to complete ? - Answers Assess
You are the " A " FA . As you take your seat after the Emergency demo , you see light between
the door and the fuselage You should attempt to close and secure the door without notifying the
Captain . True or false ? - Answers False
You are the " A " FA and have completed arming your door . As you turn you are about to give the
Rev Napkin to the Captain , you hear a knock on the forward- entry door . What should you do ? -
Answers Notify Captain
During a tarmac delay at the gate or away from the gate how often should updates be given to
the Passengers ? - Answers 30 min initial notification , then every 30 minutes
You've completed all tasks prior to closing the forward - entry door when the Captain informs
the Crew that weather has rolled in and there will be a delayed departure . What information do
you need from the Captain in order to keep your passengers informed ? - Answers estimated
time of delay
, opportunity for the Passengers to deplane
whether food and beverage will be offered
During the flight , you need to notify the Captain about cabin temperature . You ring him with two
- chimes using the interphone , however he does not respond . Following the " Unable to reach
the pilots on the interphone " , what would your next steps be ? Select all . - Answers Try all
interphones
Inform all Flight Attendants
Monitor clear zone
Ring the doorbell
After trying to contact the flight deck multiple times , it is determined that the Pilots are
unresponsive . - Answers Have a Flight Attendant monitor the cabin while another Flight
Attendant enters the door code .
After departure , Flight Attendant Mark begins his Service PA . He notices that the PA is only
intermittently getting through the cabin . What is an alternative to communicating with the cabin
? - Answers Use the Flight Deck microphone or megaphone .
During cruise you discover a unknown substance in the aft lav . What resources do you have
available to you to determine what to do next ? - Answers FAM
As a Passenger leaves the aft lavatory , you realize that she has sprayed a strong room
deodorizer . What do you do ? - Answers Notify the Captain and other Flight Attendants
Who must be contacted for assistance if you have an extremely ill Passenger onboard your
flight ? - Answers Stat MD
Can an incapacitated Crew Member occupy a jumpseat ? - Answers No
If another Southwest Captain is on board the aircraft commuting as a Passenger when a
Captain becomes incapacitated , should the commuting Captain take command of the aircraft ?
- Answers Yes
What should you do after the battery-powered device has cooled? - Answers Place it in a
prepared containment bag.
Where should the containment bag be stowed? - Answers In the Personal Wheelchair
compartment.
Is it acceptable to stow the containment bag in any empty compartment? - Answers False.
During drink service you notice your ears popping and then BOOM occurs . followed by flying
debris and fogging of the cabin . What are the first ( 2 ) actions you MUST do immediately ? -
Answers Take O2 immediately from the nearest mask
Secure yourself
You are in the Flight Deck while the FD Stepped out to use the LAV , Suddenly , the Captain
responds to a Horn going off and shouts decompression . What MOST you do immediately ? -
Answers Don Flight deck O2 mask immediately
You are in the AFT galley when you notice the faint smell of smoke . The fire alarm goes off .
What do you do next ? - Answers • Notify Captain
• Pull circuit breakers
• Use Halon if needed
The P.E.D that has just been extinguished must be before Putting it into the containment bag .
on it . by pouring - Answers Cooled ; non - alcoholic liquid
Which type of fire can you fight with H20 ? - Answers Class A
True or False During inflight service , you notice smoke flowing out under the bottom of the LAV
door . In order to see , you should open the door immediately ? - Answers FALSE
Feel the door with back of your hand working top to bottom , follow steps based on the temp .
felt . on the door .
How to Operate : P.O.B - Answers Remove Velcro and plastic if needed
Turn on - off Knob to the left
,Check Flow indicator is inflated to ensure oxygen Flow .
Place mask on and secure w / elastric strap
Secure the bottle using the carrying strap .
During cruise you notice some Passengers acting strangely and Relentless . Suddenly oxygen
masks deploys , what do you need to do First ? - Answers Immediately take O2
from the nearest mask .
A decompression has occured while in your jumpseat . You have taken oxygen and made the
Decompression PA . What Should you do to ensure PAX have properly donned their Oz masks ?
- Answers When the aircraft comes to a Safe walking attitude , FAs work mask - to - mask
assisting passengers .
There is a laptop on fire in the OHB , what pieces of equip . do you use to put out the fire w /
smoke and Prevent from re - igniting ? - Answers • Halon Ext
• PBE
• Containment Bag
• Heat Gloves
You are in the cabin conducting service and feel light turbulence . YOU Continue with service ,
but the turbulence is getting worse . What do you do ? - Answers •Stop Service
•Secure Galley
•Secure Yourself
After successfully putting out the fire in the LAV , what MUST you do to your hair after taking the
PBE OFF ? - Answers Pat down hair to disperse the residual O2
As you make your way to the galley , you notice this Passenger and the reaction of the others
around her . You can definitely hear what she's watching What do you do ? - Answers Address
the situation now .
What are you going to say to the Passenger to address the situation ? ( 1st Opportunity ) -
Answers Hi ! I'm glad you found something to watch during the flight . We ask that you please
use headphones or earbuds if you will be listening to something on your PED . Can you reach
,them , or can I help get them from the overhead bin ?
" I forgot my earbuds . Is that a problem ? " Based on this response , we want to explain the "
why . " Which statement below best explains the " Why ? " ( Other Opportunities ) - Answers
Since it could be disruptive to other Passengers , we ask that you use headphones for anything
with audio .
" What if I just turn the volume down ? " How will you respond ? ( Other Opportunities ) - Answers
? Or is there another So you can keep show you'd like to watch that has closed captioning ?
have closed captioning enjoying the entertainment , does the show you're watching
" Everyone else has headphones . They can't hear my movie . " If the Passenger still won't
comply , what is the best response ? ( Final Opportunity ) - Answers I'd really like to find a way
for you to finish your movie . Is there anything else I can do to help you comply ?
By now , most Passengers will have complied . However , if you have to Act , which of the
following are appropriate actions ? - Answers If on the ground , tell the Passenger , " Let me see
if I can get someone to help you , " then get an Operations Agent and notify the Captain .
If in flight , inform Crew and follow Captain's instructions .
Obtain ID and physical description , attempt to obtain information from at least three witnesses ,
then complete IR .
You have just been notified of a possible suspicious item found on board . Following the RRM
model , what is the first step to complete ? - Answers Assess
You are the " A " FA . As you take your seat after the Emergency demo , you see light between
the door and the fuselage You should attempt to close and secure the door without notifying the
Captain . True or false ? - Answers False
You are the " A " FA and have completed arming your door . As you turn you are about to give the
Rev Napkin to the Captain , you hear a knock on the forward- entry door . What should you do ? -
Answers Notify Captain
During a tarmac delay at the gate or away from the gate how often should updates be given to
the Passengers ? - Answers 30 min initial notification , then every 30 minutes
You've completed all tasks prior to closing the forward - entry door when the Captain informs
the Crew that weather has rolled in and there will be a delayed departure . What information do
you need from the Captain in order to keep your passengers informed ? - Answers estimated
time of delay
, opportunity for the Passengers to deplane
whether food and beverage will be offered
During the flight , you need to notify the Captain about cabin temperature . You ring him with two
- chimes using the interphone , however he does not respond . Following the " Unable to reach
the pilots on the interphone " , what would your next steps be ? Select all . - Answers Try all
interphones
Inform all Flight Attendants
Monitor clear zone
Ring the doorbell
After trying to contact the flight deck multiple times , it is determined that the Pilots are
unresponsive . - Answers Have a Flight Attendant monitor the cabin while another Flight
Attendant enters the door code .
After departure , Flight Attendant Mark begins his Service PA . He notices that the PA is only
intermittently getting through the cabin . What is an alternative to communicating with the cabin
? - Answers Use the Flight Deck microphone or megaphone .
During cruise you discover a unknown substance in the aft lav . What resources do you have
available to you to determine what to do next ? - Answers FAM
As a Passenger leaves the aft lavatory , you realize that she has sprayed a strong room
deodorizer . What do you do ? - Answers Notify the Captain and other Flight Attendants
Who must be contacted for assistance if you have an extremely ill Passenger onboard your
flight ? - Answers Stat MD
Can an incapacitated Crew Member occupy a jumpseat ? - Answers No
If another Southwest Captain is on board the aircraft commuting as a Passenger when a
Captain becomes incapacitated , should the commuting Captain take command of the aircraft ?
- Answers Yes
