9/29/25, 6:40 AM AA/ENVOY CSA TRAINING Exam 2025 (Actual Exam) Questions with verified Answers (Latest Update 2025) UPDATE!! Flashcard…
AA/ENVOY CSA TRAINING Exam 2025 (Actual
Exam) Questions with verified Answers (Latest
Update 2025) UPDATE!!
Save
Terms in this set (142)
What are the main two Main Gates Keypad and Main ticket Counter keypad
keypads?
How often does quick 45 days
sign-in keypad expire?
How do you access the Ctrl F
AAdvantage/Frequent
Flyer Keypad?
What is the entry to Alt F
FLIFO?
How do you access the CTRL U
Useful Keypad?
What is the entry to access CTRL R
the Retrieve PNR Entry?
What entry allows the user Alt Tab
to toggle between
different applications?
What is the command to Shift R
Retrieve a PNR
https://quizlet.com/1084134795/aaenvoy-csa-training-exam-2025-actual-exam-questions-with-verified-answers-latest-update-2025-update-flash-card… 1/10
, 9/29/25, 6:41 AM AA/ENVOY CSA TRAINING Exam 2025 (Actual Exam) Questions with verified Answers (Latest Update 2025) UPDATE!! Flashcard…
What is the Entry to Ignore Shift X
a PNR when you are
finished working?
What does CTRL R Reservation Keypad
access?
How do you CTRl R, F6
add/change/delete
remarks?
What are the first steps in CTRL R, F7
adding an SSR code to a
PNR?
From a displayed PNR Shift D
what is the entry displays
specific elements?
What is the entry to Shift D, Opt 11
display the itinerary?
What entry displays the Shift D, Opt 16
name field?
List 2 ways to retrieve a Confirmation number or flight number and last name?
PNR
What does Open CI stand Status of Flight
for?
What is a through flight? More than 1 aircraft but the same flight number
How do you display the Assigned no smoking
seat map?
How do you access the Ctrl A, Ctrl C, F7
PBT or ACS Flight Status
What is the entry and Shift D, Option 11
option to display the
itinerary?
https://quizlet.com/1084134795/aaenvoy-csa-training-exam-2025-actual-exam-questions-with-verified-answers-latest-update-2025-update-flash-card… 2/10
AA/ENVOY CSA TRAINING Exam 2025 (Actual
Exam) Questions with verified Answers (Latest
Update 2025) UPDATE!!
Save
Terms in this set (142)
What are the main two Main Gates Keypad and Main ticket Counter keypad
keypads?
How often does quick 45 days
sign-in keypad expire?
How do you access the Ctrl F
AAdvantage/Frequent
Flyer Keypad?
What is the entry to Alt F
FLIFO?
How do you access the CTRL U
Useful Keypad?
What is the entry to access CTRL R
the Retrieve PNR Entry?
What entry allows the user Alt Tab
to toggle between
different applications?
What is the command to Shift R
Retrieve a PNR
https://quizlet.com/1084134795/aaenvoy-csa-training-exam-2025-actual-exam-questions-with-verified-answers-latest-update-2025-update-flash-card… 1/10
, 9/29/25, 6:41 AM AA/ENVOY CSA TRAINING Exam 2025 (Actual Exam) Questions with verified Answers (Latest Update 2025) UPDATE!! Flashcard…
What is the Entry to Ignore Shift X
a PNR when you are
finished working?
What does CTRL R Reservation Keypad
access?
How do you CTRl R, F6
add/change/delete
remarks?
What are the first steps in CTRL R, F7
adding an SSR code to a
PNR?
From a displayed PNR Shift D
what is the entry displays
specific elements?
What is the entry to Shift D, Opt 11
display the itinerary?
What entry displays the Shift D, Opt 16
name field?
List 2 ways to retrieve a Confirmation number or flight number and last name?
PNR
What does Open CI stand Status of Flight
for?
What is a through flight? More than 1 aircraft but the same flight number
How do you display the Assigned no smoking
seat map?
How do you access the Ctrl A, Ctrl C, F7
PBT or ACS Flight Status
What is the entry and Shift D, Option 11
option to display the
itinerary?
https://quizlet.com/1084134795/aaenvoy-csa-training-exam-2025-actual-exam-questions-with-verified-answers-latest-update-2025-update-flash-card… 2/10
