EPD (actual) Questions Solved 100%
A sound and effective quality improvement process is designed to - ANSWER-reinforce
EPDs appropriate behaviors
All actual response assignments and emergency modes are - ANSWER-predetermined
by local Police and Emergency Services Administration
Ask questions _____ times then move on - ANSWER-2
Can you ask a clarifier with a question? - ANSWER-NO
Chief Complaint Protocols - ANSWER-Chief Complaint Protocols starts at number 101
in the PPDS and then ends on number is 136
Cold Call - ANSWER-1. Past event
2. Suspect/person/vehicle no longer in the area
A COLD CALL is a call for service involving a PAST event (as defined by local authority)
that does not require a full interrogation because, by the caller's
assessment, the suspect, person, or vehicle is not in the area.
De Luca's Law - ANSWER-"Emergency dispatchers will follow all protocols per se,
avoiding freelance questioning or information unless it enhances, not replaces, the
written protocol questions and scripts."
DLS links: - ANSWER-direct the EPD to the appropriate Pre-Arrival or Case Exit
instructions
The DLS Links Section is located directly below the CEI section. It provides links to
specific Pre-Arrival Instructions (PAIs), Case Exit Instructions, or the Caller in Danger
(CID) Protocol.
ECHO - ANSWER-send it before key questions finish, just go
Emergency Vehicle Collisions (EVCs) are a leading cause of police officer fatalities -
ANSWER-True
Five benefits of structured call taking - ANSWER-1. an established standard of service
2. prioritized response
3. quality improvement procedures
4. certification and accreditation
5. reduced exposure to liability
Five primary components of PPDS - ANSWER-1. Case Entry
, 2. Chief complaint protocols
3. caller in danger protocol
4. pre-arrival instructions
5. case exit protocol
Four Call processing objectives - ANSWER-1. Collect Incident information
2. Collect scene safety information
3. Identify the correct response
4. Assess the need for DLS instructions
Four Incident Priorities - ANSWER-1. Officer/Deputy Safety
2. Caller Safety
3. Apprehending Suspects
4. Additional Information
Frenza's Law - ANSWER-"A thing not looked for is seldom found"
How do protocols help you process calls more effectively than policies or guidelines? -
ANSWER-Protocols provide specific interrogation questions and caller instructions
In response to Key Question 1 on protocol 112, the caller states that a reported death is
the result of a witnessed homicide. What should you do next? - ANSWER-Shunt to
protocol 106
In some agencies, the responsibilities of call taking and dispatching are distinct roles
performed by separate individuals - ANSWER-true
Key question 6 on protocol 104 is "Will you be contacting a keyholder/owner?" Based
on PPDS standards, it may be appropriate to read this question as "Will you be
contacting a keyholder or owner?" - ANSWER-True
Key questions must be asked in order and as written - ANSWER-true
List of Protocols - ANSWER-100. Case Entry Protocol
101. Abduction (Kidnapping) / Custodial Abduction /
Custody Issue / Hostage Situation
102. Abuse / Abandonment / Neglect
103.Administrative (Lost or Found Property, Found
Unexploded Ordnance, Messages, Transports)
104. Alarms
105. Animal
A sound and effective quality improvement process is designed to - ANSWER-reinforce
EPDs appropriate behaviors
All actual response assignments and emergency modes are - ANSWER-predetermined
by local Police and Emergency Services Administration
Ask questions _____ times then move on - ANSWER-2
Can you ask a clarifier with a question? - ANSWER-NO
Chief Complaint Protocols - ANSWER-Chief Complaint Protocols starts at number 101
in the PPDS and then ends on number is 136
Cold Call - ANSWER-1. Past event
2. Suspect/person/vehicle no longer in the area
A COLD CALL is a call for service involving a PAST event (as defined by local authority)
that does not require a full interrogation because, by the caller's
assessment, the suspect, person, or vehicle is not in the area.
De Luca's Law - ANSWER-"Emergency dispatchers will follow all protocols per se,
avoiding freelance questioning or information unless it enhances, not replaces, the
written protocol questions and scripts."
DLS links: - ANSWER-direct the EPD to the appropriate Pre-Arrival or Case Exit
instructions
The DLS Links Section is located directly below the CEI section. It provides links to
specific Pre-Arrival Instructions (PAIs), Case Exit Instructions, or the Caller in Danger
(CID) Protocol.
ECHO - ANSWER-send it before key questions finish, just go
Emergency Vehicle Collisions (EVCs) are a leading cause of police officer fatalities -
ANSWER-True
Five benefits of structured call taking - ANSWER-1. an established standard of service
2. prioritized response
3. quality improvement procedures
4. certification and accreditation
5. reduced exposure to liability
Five primary components of PPDS - ANSWER-1. Case Entry
, 2. Chief complaint protocols
3. caller in danger protocol
4. pre-arrival instructions
5. case exit protocol
Four Call processing objectives - ANSWER-1. Collect Incident information
2. Collect scene safety information
3. Identify the correct response
4. Assess the need for DLS instructions
Four Incident Priorities - ANSWER-1. Officer/Deputy Safety
2. Caller Safety
3. Apprehending Suspects
4. Additional Information
Frenza's Law - ANSWER-"A thing not looked for is seldom found"
How do protocols help you process calls more effectively than policies or guidelines? -
ANSWER-Protocols provide specific interrogation questions and caller instructions
In response to Key Question 1 on protocol 112, the caller states that a reported death is
the result of a witnessed homicide. What should you do next? - ANSWER-Shunt to
protocol 106
In some agencies, the responsibilities of call taking and dispatching are distinct roles
performed by separate individuals - ANSWER-true
Key question 6 on protocol 104 is "Will you be contacting a keyholder/owner?" Based
on PPDS standards, it may be appropriate to read this question as "Will you be
contacting a keyholder or owner?" - ANSWER-True
Key questions must be asked in order and as written - ANSWER-true
List of Protocols - ANSWER-100. Case Entry Protocol
101. Abduction (Kidnapping) / Custodial Abduction /
Custody Issue / Hostage Situation
102. Abuse / Abandonment / Neglect
103.Administrative (Lost or Found Property, Found
Unexploded Ordnance, Messages, Transports)
104. Alarms
105. Animal
