,DOWNLOAD THE Test Bank for Business Communication Polishing Your
A A A A A A A A
Prof es sional Pres ence 3rd E dition Shwom
MULTIPLE CHOICE. Choose the one alternative that best completes t h e statement or answers the question.
A A A A A A A A A A A
1) PassiveA listeningAmeansA . 1) A
A) activelyA workingAtoA understandA theA informationA aA speakerA isA providing
B) respondingAtoA aA speakerA toA acknowledgeA understanding
C) focusingAattentivelyA onA whatA aA speakerA says
D) hearingA informationA withoutA activelyA payingAattentionA toA ensureA understandin
g
E) tryingAtoA interpretA theA informationA presentedA byA aA speaker
2) WhichA ofA theA followingAisAoneA ofA theA categoriesAofAactiveA listeningAski 2) A
lls?
A) Evaluating
B) Interrupting
C) Describing
D) Implying
E) Conveying
3) TheAactiveAlisteningAskillsAusedAwhenAyouAlistenAtoAtheAspokenAwordAareA 3) A
whenAyouA"listen
"AtoAwhatApeopleAsayAinAtheirAwriting.
A) inapplicable
B) rarelyA used
C) equallyA useful
D) farA lessAeffective
E) muchA moreA required
4) involvesA analyzingA theA meaningA ofA whatA youA hear,A read,A orA seeA toA determineA itsA inten 4) A
tion.
A) PassiveA listening
B) NonverbalA communication
C) ListeningA comprehension
D) Telecommuting
E) Interpretation
5) BodyA language,A posture,A andA gesturesA . 5) A
A) onlyA expressA attitudesA ofA shameA orA uncertainty
B) revealAlittleA aboutAtheAattitudeA ofA theA speaker
C) canA helpAyouAinterpretAattitudeA withoutAlisteningAtoAanyA wor
ds
D) shouldA beA interpretedA withoutA regardA toA facialAexpressions
E) mustA beA interpretedA independentA ofA culturalA context
6) ResearchAsuggestsAthatAfocusingAonAtheAentireAface,AincludingAbothAeyesAandAtheAmouth,Aw 6) A
henAreadingAfacialAexpressionsAisAprimarilyAdoneAbyApeopleAfromA .
A) Germany B)A Japan C)A China D)A Korea E)A Malaysia
E) canA h
7) ParaphrasingA toA ensureA understandingA .
elpA y
A) involvesArepeatingAexactlyAwhatAyouAheardAinAtheAsameAwords,AtoAmakeAsureAyouAdi
ouA u
dn'tAmishearAanyAofAtheAwords
nders
B) isA lessA complicatedA thanA askingAquestions
tandA
C) requiresA askingAforA clarification
theA e
D) meansA askingA straightforwardA questionsA aboutA whatA wasA said
motio
1
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,nalA contentA behindA aA statement
7) A
2
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, DOWNLOAD THE Test Bank for Business Communication Polishing Your
Professional Presence 3rd Edition Shwom
8) WhichA ofA theA followingAisAaA questionA thatA isA recommendedA toA askAwhenA analyzingA yourA audie 8) A
nce?
A) HowA canA IA avoidA questionsA andA objectionsA fromA theA audience?
B) WhyA willAtheyA beA interestedA inA whatAyouAareA saying?
C) WhatAareA theA pointsA thatA youAdoA notA wantAtoA communicate?
D) HowA quicklyA canA theA speechA beA completed?
E) WhatA objectivesA doA youA wantA toA achieveA fromA yourA communication?
9) PeopleAwhoAhaveAtheAabilityAtoAperceiveAandAunderstandAtheAemotionsAofAothersAareAsaidAtoAh 9) A
aveAwhat?
A) TheA powerA ofA persuasion
B) InterpersonalA communicationA expertise
C) EmotionalA intelligence
D) Maturity
E) SynchronousA skills
10) WhatAisAtheA firstAstepAinA improvingAactiveA listeningAskills? 10) A
A) ActivelyA workAtoA evaluateA content
B) RespondingA toA acknowledgeA understanding
C) ActivelyA workAtoAinterpretAcontent
D) RepeatingA keywordsA andA phrasesA backA toA theA speak
er
E) FocusingAattentivelyA onA whatAaA speakerA says
11) AAmessageAthatAisAconveyedAthroughAsomethingAotherAthanAwordsAusesAwhatAtype 11) A
AofAcommunicationAtechnique?
A) Indirect
B) Interpretive
C) Passive
D) Nonverbal
E) Comprehensive
12) CriticallyA reviewingAandA judgingAwhatA youA hearA takesA placeA whenA communication. 12) A
A) evaluating
B) hearing
C) comprehending
D) paraphrasing
E) interpreting
13) WhichA stepAinA theA listeningAprocessAinitiatesAtheA nextAstepAinA theA conversati 13) A
on?
A) Hearing
B) Evaluating
C) FocusingAonA yourAaudience
D) Interpreting
E) Responding
3
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A A A A A A A A
Prof es sional Pres ence 3rd E dition Shwom
MULTIPLE CHOICE. Choose the one alternative that best completes t h e statement or answers the question.
A A A A A A A A A A A
1) PassiveA listeningAmeansA . 1) A
A) activelyA workingAtoA understandA theA informationA aA speakerA isA providing
B) respondingAtoA aA speakerA toA acknowledgeA understanding
C) focusingAattentivelyA onA whatA aA speakerA says
D) hearingA informationA withoutA activelyA payingAattentionA toA ensureA understandin
g
E) tryingAtoA interpretA theA informationA presentedA byA aA speaker
2) WhichA ofA theA followingAisAoneA ofA theA categoriesAofAactiveA listeningAski 2) A
lls?
A) Evaluating
B) Interrupting
C) Describing
D) Implying
E) Conveying
3) TheAactiveAlisteningAskillsAusedAwhenAyouAlistenAtoAtheAspokenAwordAareA 3) A
whenAyouA"listen
"AtoAwhatApeopleAsayAinAtheirAwriting.
A) inapplicable
B) rarelyA used
C) equallyA useful
D) farA lessAeffective
E) muchA moreA required
4) involvesA analyzingA theA meaningA ofA whatA youA hear,A read,A orA seeA toA determineA itsA inten 4) A
tion.
A) PassiveA listening
B) NonverbalA communication
C) ListeningA comprehension
D) Telecommuting
E) Interpretation
5) BodyA language,A posture,A andA gesturesA . 5) A
A) onlyA expressA attitudesA ofA shameA orA uncertainty
B) revealAlittleA aboutAtheAattitudeA ofA theA speaker
C) canA helpAyouAinterpretAattitudeA withoutAlisteningAtoAanyA wor
ds
D) shouldA beA interpretedA withoutA regardA toA facialAexpressions
E) mustA beA interpretedA independentA ofA culturalA context
6) ResearchAsuggestsAthatAfocusingAonAtheAentireAface,AincludingAbothAeyesAandAtheAmouth,Aw 6) A
henAreadingAfacialAexpressionsAisAprimarilyAdoneAbyApeopleAfromA .
A) Germany B)A Japan C)A China D)A Korea E)A Malaysia
E) canA h
7) ParaphrasingA toA ensureA understandingA .
elpA y
A) involvesArepeatingAexactlyAwhatAyouAheardAinAtheAsameAwords,AtoAmakeAsureAyouAdi
ouA u
dn'tAmishearAanyAofAtheAwords
nders
B) isA lessA complicatedA thanA askingAquestions
tandA
C) requiresA askingAforA clarification
theA e
D) meansA askingA straightforwardA questionsA aboutA whatA wasA said
motio
1
mynursytest.store
,nalA contentA behindA aA statement
7) A
2
mynursytest.store
, DOWNLOAD THE Test Bank for Business Communication Polishing Your
Professional Presence 3rd Edition Shwom
8) WhichA ofA theA followingAisAaA questionA thatA isA recommendedA toA askAwhenA analyzingA yourA audie 8) A
nce?
A) HowA canA IA avoidA questionsA andA objectionsA fromA theA audience?
B) WhyA willAtheyA beA interestedA inA whatAyouAareA saying?
C) WhatAareA theA pointsA thatA youAdoA notA wantAtoA communicate?
D) HowA quicklyA canA theA speechA beA completed?
E) WhatA objectivesA doA youA wantA toA achieveA fromA yourA communication?
9) PeopleAwhoAhaveAtheAabilityAtoAperceiveAandAunderstandAtheAemotionsAofAothersAareAsaidAtoAh 9) A
aveAwhat?
A) TheA powerA ofA persuasion
B) InterpersonalA communicationA expertise
C) EmotionalA intelligence
D) Maturity
E) SynchronousA skills
10) WhatAisAtheA firstAstepAinA improvingAactiveA listeningAskills? 10) A
A) ActivelyA workAtoA evaluateA content
B) RespondingA toA acknowledgeA understanding
C) ActivelyA workAtoAinterpretAcontent
D) RepeatingA keywordsA andA phrasesA backA toA theA speak
er
E) FocusingAattentivelyA onA whatAaA speakerA says
11) AAmessageAthatAisAconveyedAthroughAsomethingAotherAthanAwordsAusesAwhatAtype 11) A
AofAcommunicationAtechnique?
A) Indirect
B) Interpretive
C) Passive
D) Nonverbal
E) Comprehensive
12) CriticallyA reviewingAandA judgingAwhatA youA hearA takesA placeA whenA communication. 12) A
A) evaluating
B) hearing
C) comprehending
D) paraphrasing
E) interpreting
13) WhichA stepAinA theA listeningAprocessAinitiatesAtheA nextAstepAinA theA conversati 13) A
on?
A) Hearing
B) Evaluating
C) FocusingAonA yourAaudience
D) Interpreting
E) Responding
3
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