MAR3203 EXAM 1 UCF QUESTIONS
& ANSWERS!!
What is operations management - ANSWERis the set of activities that creates value
in the form of goods and services by transforming inputs into outputs.
supply chain - ANSWERis a global network of organizations and activities that
supply a firm with goods and services.
Members of the supply chain collaborate to achieve high levels of customer _______
, _________ , and competitive _________. - ANSWERsatisfaction, efficiency,
advantage
OM transforms ______ to _______ - ANSWERinputs to outputs
Why study OM? - ANSWER1. OM is one of three major functions of any
organization, we want to study how people organize themselves for productive
enterprise
2. We want (and need) to know how goods and services are produced
3. We want to understand what operations managers do
4. OM is such a costly part of an organization
Which is NOT one of what operations managers do? - ANSWERPromote org.
what are the three main essentials functions to create goods and services -
ANSWERmarketing, operations, fiance
Marketing - ANSWERone of three main essentials to create goods/service
which generates the demand, or at least takes the order for a product or service
Production/ operations - ANSWERone of three main essentials to create
goods/services
which creates, produces, and delivers the product.
Finance/ accounting - ANSWERone of three main essentials to create
goods/services
which tracks how well the organization is doing, pays the bills, and collects the
money
Which of these is one of the three major functions within an organization? -
ANSWERmarketing
, Which of the following is NOT one of the four reasons that we study OM? -
ANSWERWe want to understand what marketing managers do.
Which of these is one of the 10 strategic OM decisions? - ANSWERall of the above
Which of the following OM decisions determines how a good or service is produced
and commits management to specific technology, quality, human resources, and
capital investment? - ANSWERprocess and capacity design
Which of the following best defines scheduling? - ANSWERDetermines and
implements intermediate- and short-term schedules that effectively and efficiently
utilize both personnel and facilities while meeting customer demands.
Which of the following OM decisions determines customers quality expectations and
establishes polices and procedures to identify quality - ANSWERmanaging quality
Process and capacity design - ANSWER-How is a good or service produced?
-Commits management to specific technology, quality, resources, and investment
Location strategy - ANSWER-Nearness to customers, suppliers, and talent.
-Considering costs, infrastructure, logistics, and government.
Layout strategy - ANSWER-Integrate capacity needs, personnel levels, technology,
and inventory
-Determine the efficient flow of materials, people, and information
Supply Chain Management - ANSWER-Integrate supply chain into the firm's
strategy.
-Determine what is to be purchased, from whom, and under what conditions.
Inventory Management - ANSWER-Inventory ordering and holding decisions
-Optimize considering customer satisfaction, supplier capability, and production
schedules
Maintenance - ANSWER-Consider facility capacity, production demands, and
personnel
-Maintain a reliable and stable process
The person who introduced standardized, interchangeable parts was - ANSWEREli
Whitney
The person who believed that management must do more to improve the work
environment and processes so that quality can be improved was - ANSWERW.
Edwards Deming
Which of the following does NOT contribute to OM? - ANSWERunsystematic
processing of data
& ANSWERS!!
What is operations management - ANSWERis the set of activities that creates value
in the form of goods and services by transforming inputs into outputs.
supply chain - ANSWERis a global network of organizations and activities that
supply a firm with goods and services.
Members of the supply chain collaborate to achieve high levels of customer _______
, _________ , and competitive _________. - ANSWERsatisfaction, efficiency,
advantage
OM transforms ______ to _______ - ANSWERinputs to outputs
Why study OM? - ANSWER1. OM is one of three major functions of any
organization, we want to study how people organize themselves for productive
enterprise
2. We want (and need) to know how goods and services are produced
3. We want to understand what operations managers do
4. OM is such a costly part of an organization
Which is NOT one of what operations managers do? - ANSWERPromote org.
what are the three main essentials functions to create goods and services -
ANSWERmarketing, operations, fiance
Marketing - ANSWERone of three main essentials to create goods/service
which generates the demand, or at least takes the order for a product or service
Production/ operations - ANSWERone of three main essentials to create
goods/services
which creates, produces, and delivers the product.
Finance/ accounting - ANSWERone of three main essentials to create
goods/services
which tracks how well the organization is doing, pays the bills, and collects the
money
Which of these is one of the three major functions within an organization? -
ANSWERmarketing
, Which of the following is NOT one of the four reasons that we study OM? -
ANSWERWe want to understand what marketing managers do.
Which of these is one of the 10 strategic OM decisions? - ANSWERall of the above
Which of the following OM decisions determines how a good or service is produced
and commits management to specific technology, quality, human resources, and
capital investment? - ANSWERprocess and capacity design
Which of the following best defines scheduling? - ANSWERDetermines and
implements intermediate- and short-term schedules that effectively and efficiently
utilize both personnel and facilities while meeting customer demands.
Which of the following OM decisions determines customers quality expectations and
establishes polices and procedures to identify quality - ANSWERmanaging quality
Process and capacity design - ANSWER-How is a good or service produced?
-Commits management to specific technology, quality, resources, and investment
Location strategy - ANSWER-Nearness to customers, suppliers, and talent.
-Considering costs, infrastructure, logistics, and government.
Layout strategy - ANSWER-Integrate capacity needs, personnel levels, technology,
and inventory
-Determine the efficient flow of materials, people, and information
Supply Chain Management - ANSWER-Integrate supply chain into the firm's
strategy.
-Determine what is to be purchased, from whom, and under what conditions.
Inventory Management - ANSWER-Inventory ordering and holding decisions
-Optimize considering customer satisfaction, supplier capability, and production
schedules
Maintenance - ANSWER-Consider facility capacity, production demands, and
personnel
-Maintain a reliable and stable process
The person who introduced standardized, interchangeable parts was - ANSWEREli
Whitney
The person who believed that management must do more to improve the work
environment and processes so that quality can be improved was - ANSWERW.
Edwards Deming
Which of the following does NOT contribute to OM? - ANSWERunsystematic
processing of data
