RSM3: Task 1: Becoming an Effective Values-Based Leader D253 Scenario
W GU D253 Task 1
Scen ar io W ith accu r ate
exper t inter ventions
alr eady gr aded A+
You have been working as a customer service agent for the past two
years for Corollary Marketing Inc., a midsize firm founded in 2004. As
part of orientation at the time of hire, the company provides all of its
employees with its list of values:
Company Values:
• Excellence: In character, decision-making, and service to our clients
and customers, we strive for distinction and actions of which we can
W GU D253 Task 1
Scen ar io W ith accu r ate
exper t inter ventions
alr eady gr aded A+
You have been working as a customer service agent for the past two
years for Corollary Marketing Inc., a midsize firm founded in 2004. As
part of orientation at the time of hire, the company provides all of its
employees with its list of values:
Company Values:
• Excellence: In character, decision-making, and service to our clients
and customers, we strive for distinction and actions of which we can
