C430 HEALTHCARE QUALITY IMPROVEMENT
AND RISK MANAGEMENT – WGU QUESTIONS
WITH 100% ACCURATE ANSWERS
A hospital officer reports that there were multiple incidences in which toxic chemicals were incorrectly
labeled that led to severe injuries of two lab employees. The regulatory department that oversees this
area of workplace accidents is the Occupational Safety and Health Administration (OSHA).
What is the role of OSHA in providing oversight for this issue?
A.) To discipline the staff involved in the event
B.) To remove the hospital's accreditation status
C.) To implement a quality improvement strategy
D.) To promote safety by investigating the incidents - Accurate answers D.) To promote safety by
investigating the incidents
A hospital officer reports the presence of multiple incidences of skin breakdown among the
Medicare/Medicaid eligible patients who were admitted to the hospital. Admission assessment supports
that the skin breakdown was not present at the time of admission.
What is the initial role of the Centers for Medicare and Medicaid in providing oversight for this issue?
A.) To deny reimbursement to the facility
B.) To notify the state hospital association
C.) To ensure the hospital opens a wound care clinic
D.) To alert The Joint Commission to review the facility - Accurate answers A.) To deny
reimbursement to the facility
A home health agency has audited occurrences of falls over the last 12 months. The organization was
cited by The Joint Commission for having insufficient fall prevention measures.
What should the home health agency do to resolve this issue?
A.) Provide at-risk patients with 24-hour care
B.) Educate patients on actions to take after a fall
C.) Report patient falls for the next two months and take action if falls continue to increase
D.) Institute a policy to identify patients most likely to fall and procedures to assist in ambulating -
Accurate answers D.) Institute a policy to identify patients most likely to fall and procedures to assist
in ambulating
A doctor's office recently received results from a National Committee for Quality Assurance survey,
which indicated that 75% of patients at this office are dissatisfied with long wait times in the waiting
room.
,What should the doctor's office do to increase patient satisfaction?
A.) Schedule patients with serious illnesses in the morning
B.) Reduce the number of patients scheduled per time slot
C.) Extend the daily office hours until later into the evenings
D.) Decrease the amount of time spent treating each patient - Accurate answers B.) Reduce the
number of patients scheduled per time slot
An administrator wants to improve patient relations in a clinic and starts by implementing a new survey
to track patient satisfaction in key areas.
Which methodology should the administrator use to integrate the survey into current patient flow?
A.) Advanced ISO 9001
B.) Root cause analysis
C.) Hazard assessment
D.) Business process re-engineering - Accurate answers D.) Business process re-engineering
An administrator notices the clinic's inventory does not meet patient demand. The clinic wants to add an
inventory management system to track patient visits versus supplies used on any given day.
Which methodology should be used to ensure successful implementation of the system with minimal
disruption?
A.) Design of the experiments
B.) Vendor relationship management
C.) Failure mode and effects analysis
D.) Business process re-engineering - Accurate answers D.) Business process re-engineering
A data report reveals a facility is not maintaining the biohazard sharps containers according to
standards. The medical staff continues to add additional needles after the containers are full.
Which regulatory agency requires immediate action?
A.) The Joint Commission
B.) Food and Drug Administration
C.) Environmental Protection Agency
D.) Occupational Safety and Health Administration - Accurate answers D.) Occupational Safety and
Health Administration
A hospital recently reviewed its data report for patient satisfaction and found that pain management is
falling below the hospital's 80% performance expectations.
How can the hospital reach this performance expectation?
A.) Increase the use of narcotics for patient pain control
B.) Increase staff awareness on patient pain control techniques
C.) Encourage patients to contact the primary care provider about pain
, D.) Encourage patients to understand pain is part of the healing process - Accurate answers B.)
Increase staff awareness on patient pain control techniques
Per the workers compensation policy, a quarterly employee injury report was submitted to a hospital's
safety committee. The committee noted low compliance with the requirement that managers complete
an investigation within 24 hours of an employee injury. The hospital risk manager has requested action
plans from those departments with low compliance
Which action will bring the facility back into compliance with this requirement?
A.) Revise the hospital's policy to remove the investigation requirement
B.) Send an e-mail to managers asking them to complete the investigations
C.) Request the injured employee complete the investigation within 24 hours
D.) Have departments in violation submit their action plans to senior management - Accurate answers
D.) Have departments in violation submit their action plans to senior management
An improvement team at a nursing care center has been charged with reducing resident falls within the
facility.
Which task should the team complete first?
A.) Revise protocols and procedures for keeping residents safe
B.) Identify the cause of variances from evidence-based interventions
C.) Obtain benchmark data from other nursing care centers in the area
D.) Analyze grievances and liability claims for residents who have been injured - Accurate answers
B.) Identify the cause of variances from evidence-based interventions
A hospital improvement project is focused on reducing the time between a patient discharge order and
the patient's actual discharge.
What should be the first step of the project?
A.) Gather baseline data
B.) Define the sub-processes
C.) Identify non-value added steps
D.) Implement a discharge checklist - Accurate answers A.) Gather baseline data
Residents in a nursing care center report that food is cold when served. The center has developed an
improvement plan that involves monitoring the temperature of food when it leaves the kitchen and
again when it is served. After implementing the temperature log, the residents reported improvement.
Why is this continuous improvement practice successful?
A.) Because the food temperature is satisfactory
B.) Because the temperatures are now taken twice
C.) Because the residents have timely meal delivery
D.) Because the delivery is delayed by logging times - Accurate answers A.) Because the food
temperature is satisfactory
AND RISK MANAGEMENT – WGU QUESTIONS
WITH 100% ACCURATE ANSWERS
A hospital officer reports that there were multiple incidences in which toxic chemicals were incorrectly
labeled that led to severe injuries of two lab employees. The regulatory department that oversees this
area of workplace accidents is the Occupational Safety and Health Administration (OSHA).
What is the role of OSHA in providing oversight for this issue?
A.) To discipline the staff involved in the event
B.) To remove the hospital's accreditation status
C.) To implement a quality improvement strategy
D.) To promote safety by investigating the incidents - Accurate answers D.) To promote safety by
investigating the incidents
A hospital officer reports the presence of multiple incidences of skin breakdown among the
Medicare/Medicaid eligible patients who were admitted to the hospital. Admission assessment supports
that the skin breakdown was not present at the time of admission.
What is the initial role of the Centers for Medicare and Medicaid in providing oversight for this issue?
A.) To deny reimbursement to the facility
B.) To notify the state hospital association
C.) To ensure the hospital opens a wound care clinic
D.) To alert The Joint Commission to review the facility - Accurate answers A.) To deny
reimbursement to the facility
A home health agency has audited occurrences of falls over the last 12 months. The organization was
cited by The Joint Commission for having insufficient fall prevention measures.
What should the home health agency do to resolve this issue?
A.) Provide at-risk patients with 24-hour care
B.) Educate patients on actions to take after a fall
C.) Report patient falls for the next two months and take action if falls continue to increase
D.) Institute a policy to identify patients most likely to fall and procedures to assist in ambulating -
Accurate answers D.) Institute a policy to identify patients most likely to fall and procedures to assist
in ambulating
A doctor's office recently received results from a National Committee for Quality Assurance survey,
which indicated that 75% of patients at this office are dissatisfied with long wait times in the waiting
room.
,What should the doctor's office do to increase patient satisfaction?
A.) Schedule patients with serious illnesses in the morning
B.) Reduce the number of patients scheduled per time slot
C.) Extend the daily office hours until later into the evenings
D.) Decrease the amount of time spent treating each patient - Accurate answers B.) Reduce the
number of patients scheduled per time slot
An administrator wants to improve patient relations in a clinic and starts by implementing a new survey
to track patient satisfaction in key areas.
Which methodology should the administrator use to integrate the survey into current patient flow?
A.) Advanced ISO 9001
B.) Root cause analysis
C.) Hazard assessment
D.) Business process re-engineering - Accurate answers D.) Business process re-engineering
An administrator notices the clinic's inventory does not meet patient demand. The clinic wants to add an
inventory management system to track patient visits versus supplies used on any given day.
Which methodology should be used to ensure successful implementation of the system with minimal
disruption?
A.) Design of the experiments
B.) Vendor relationship management
C.) Failure mode and effects analysis
D.) Business process re-engineering - Accurate answers D.) Business process re-engineering
A data report reveals a facility is not maintaining the biohazard sharps containers according to
standards. The medical staff continues to add additional needles after the containers are full.
Which regulatory agency requires immediate action?
A.) The Joint Commission
B.) Food and Drug Administration
C.) Environmental Protection Agency
D.) Occupational Safety and Health Administration - Accurate answers D.) Occupational Safety and
Health Administration
A hospital recently reviewed its data report for patient satisfaction and found that pain management is
falling below the hospital's 80% performance expectations.
How can the hospital reach this performance expectation?
A.) Increase the use of narcotics for patient pain control
B.) Increase staff awareness on patient pain control techniques
C.) Encourage patients to contact the primary care provider about pain
, D.) Encourage patients to understand pain is part of the healing process - Accurate answers B.)
Increase staff awareness on patient pain control techniques
Per the workers compensation policy, a quarterly employee injury report was submitted to a hospital's
safety committee. The committee noted low compliance with the requirement that managers complete
an investigation within 24 hours of an employee injury. The hospital risk manager has requested action
plans from those departments with low compliance
Which action will bring the facility back into compliance with this requirement?
A.) Revise the hospital's policy to remove the investigation requirement
B.) Send an e-mail to managers asking them to complete the investigations
C.) Request the injured employee complete the investigation within 24 hours
D.) Have departments in violation submit their action plans to senior management - Accurate answers
D.) Have departments in violation submit their action plans to senior management
An improvement team at a nursing care center has been charged with reducing resident falls within the
facility.
Which task should the team complete first?
A.) Revise protocols and procedures for keeping residents safe
B.) Identify the cause of variances from evidence-based interventions
C.) Obtain benchmark data from other nursing care centers in the area
D.) Analyze grievances and liability claims for residents who have been injured - Accurate answers
B.) Identify the cause of variances from evidence-based interventions
A hospital improvement project is focused on reducing the time between a patient discharge order and
the patient's actual discharge.
What should be the first step of the project?
A.) Gather baseline data
B.) Define the sub-processes
C.) Identify non-value added steps
D.) Implement a discharge checklist - Accurate answers A.) Gather baseline data
Residents in a nursing care center report that food is cold when served. The center has developed an
improvement plan that involves monitoring the temperature of food when it leaves the kitchen and
again when it is served. After implementing the temperature log, the residents reported improvement.
Why is this continuous improvement practice successful?
A.) Because the food temperature is satisfactory
B.) Because the temperatures are now taken twice
C.) Because the residents have timely meal delivery
D.) Because the delivery is delayed by logging times - Accurate answers A.) Because the food
temperature is satisfactory
