RISK MANAGEMENT EXAM QUESTIONS WITH
100% ACCURATE ANSWERS
States differ in their requirements for reporting adverse events or incidents. - Accurate answers
TRUE
Exposure avoidance is the elimination of services that may cause losses. - Accurate answers TRUE
Occurrence Reporting method yields the highest percentage of reportable incidents. - Accurate
answers FALSE
Risk Management and Quality Assurance are 2 concepts that are mutually exclusive. - Accurate
answers FALSE
Incident or occurrence reports are a method of risk __________: - Accurate answers b.
Identification
Adequate insurance coverage is an example of risk __________. - Accurate answers a. Financing
Continuous collection of information to search for liability risks is an example of risk __________. -
Accurate answers b. Identification
Quality Assurance and Risk Management: - Accurate answers a. Have a close relationship and
overlap in several areas
Risk Management tools are - Accurate answers a. Incident, and occurrence reporting, along with
occurrence screening
List 2 of the 'Red Flag' areas and describe what Risk Managers should watch out for in each. - Accurate
answers -Treatment Conditions: poor treatment results, repetition of the problem, lack of follow-up
care, and equipment malfunction.
-Conduct of staff: acting outside the scope of training, lack of qualified supervision, performance of a
procedure for the first time without supervision, outspoken or rude behavior, personality conflict, and
poor physician-staff relationship.
Best Interest is the ethical standard which applies to individual who never had decision-making capacity.
- Accurate answers a. TRUE
Autonomy is the obligation to do good for patients (or at least no harm). - Accurate answers a.
FALSE
Almost every organization of healthcare professionals has a code of ethics which details the values,
duties and responsibilities of their profession. - Accurate answers a. TRUE
,The concept of justice means that people should be treated in an equitable or fair fashion. - Accurate
answers a. TRUE
The process in which a patient is given all the information needed to allow them to make a decision on
medical care is called - Accurate answers c. Informed consent
Substituted judgment is used when - Accurate answers b. Someone previously with capacity for
decision-making has lost that capacity
A living will is: - Accurate answers c. A & B
Define Advanced Directives and discuss the difference between Living Will and Durable Power of
Attorney for Healthcare. - Accurate answers a. Advanced Directives can make substituted
judgements much easier to achieve. This includes living wills, health care proxies, and durable powers of
attorney for health care. Living wills often contain what the patient would not want, and there is some
difficulty because they are often not specific to the situation at hand. Durable Power of Attorney for
Health care allows for the designation of a surrogate decision maker, who is able to discuss the pros and
cons of specific interventions.
Ethics committees are usually interdisciplinary. - Accurate answers a. TRUE
There is a single model for every ethics committee. - Accurate answers a. FALSE
A standard is a statement concerning proper procedures taken in a given situation. - Accurate answers
a. TRUE
Medicare is a state-run program so each state sets its standards for reimbursement. - Accurate
answers a. FALSE
EMTALA is a state mandate that requires healthcare providers to take care of certain emergency
patients until they are stabilized. - Accurate answers a. FALSE
The Federal mandate that requires healthcare providers to offer a safe work environment for their staff
is - Accurate answers b. OSHA
The federal mandate that ensures the continuity of healthcare coverage for persons changing jobs is: -
Accurate answers c. HIPAA
Written guidelines to ensure that everyone follows the same specific procedure in a given clinical or
administrative situation are called ____________ standards. - Accurate answers c. Explicit
Which is NOT a type of standard?
a. Explicit or Implicit
b. National or local
c. Validated or consensual
d. Used or ingnored
e. Periodically updated or static - Accurate answers d. All of the above are types of standards
,Which of the following categories are not potential hazards found in hospitals? - Accurate answers
c. Hydrostatic
Describe a patient grievance procedure. - Accurate answers a. All patients are required to be given
the Patient's Bill of Rights within four hours of admission to the hospital, breastfeeding mothers are
required to be given the Mother's Bill of Rights in some states. Informed consent is required for medical
treatment and informed consent for surgical and invasive procedures to be given to the physician of
record. In the event that a patient refuses treatment, a physician may treat the patient to save his or her
life. Patients also have the right of privacy, the right to receive treatment information in their primary
language, and the right to non-discrimination.
Define and discuss false claims. - Accurate answers a. A false claim can be made by anyone who
"knowingly" submits or causes the submission of a false or fraudulent claim to the United States. Anti-
fraud activities of the federal government under the regulations of the False Claims Act range from
audits of hospitals, nursing homes, medical care organizations, and practicing health professionals to
targeted medical care claims.
Physicians are all held to the same standard of the skill and knowledge regardless of their specialty. -
Accurate answers a. FALSE
Two physicians jointly participating in the diagnosis and treatment of a patient are liable for each other's
negligent actions. - Accurate answers a. TRUE
With some exceptions, the statutory period is deferred during the infancy of a minor patient and starts
to run only on the patient's 20th birthday. - Accurate answers a. FALSE
Slander is defamatory words in a written or printed statement. - Accurate answers a. FALSE
Term denoting nonconsensual, unlawful or wrongful physical constraint or touching. - Accurate
answers b. Battery
The 4 requirements of Negligence do not include: - Accurate answers d. Health care worker must
be an employee of the facility
Respondeat superior means - Accurate answers a. The employer is responsible for the wrongful
acts of its employees
Discuss the difference between Respondeat Superior and Ostensible Agency. - Accurate answers a.
Respondeat Superior states that the employer is liable for the actions of their employees, whereas
ostensible agency is implemented in cases of independent contractors, in which the physician
themselves would be held liable for wrong doing.
Describe the difference between Compensatory damage and Punitive damage. - Accurate answers
a. Compensatory damage awards cover economic losses for past and future medical and supportive
care, or past and future loss of earnings resulting from physical impairment. Punitive damage awards
more than usual compensatory damages reflect gross negligence or deliberate wrongful intent.
, Define Res Ipsa Loquitur and the 4 elements that a plaintiff must demonstrate. - Accurate answers
a. Res Ipsa Loquitur means "the thing speaks for itself." The four elements a plaintiff must demonstrate
are: The injury would not ordinarily occur in the absence of negligence, the injury was caused by the
actions or instrumentality within the exclusive control of the defendant, the injury was not due to any
action on the part of the plaintiff, and the evidence surrounding the circumstances relating to or
concerning the injury was mostly within the control of the defendant.
'Employment at Will' states that the employer can terminate an employee for any or no reason. -
Accurate answers TRUE
People with HIV or AIDS are protected under the Americans with Disabilities Act. - Accurate answers
TRUE
The claim of Retaliation is very difficult to prove. - Accurate answers FALSE
Healthcare employers are obligated to provide a safe workplace. - Accurate answers TRUE
Negligent hiring is a legally recognized cause of action that requires a plaintiff to prove all of the
following: - Accurate answers -the subject was an employee
-the employee was incompetent or posed a forseeable risk
-the employer knew or should have known about the incompetence or the risk of the employee
-the employee caused a injury
-the negligent hiring was the proximate cause of the injury, bringing the employee into contact with the
damaged party
The mutually beneficial social insurance system where the employer takes care of an injured employee's
medical costs in exchange for the waiver of the right sue is: - Accurate answers Workers'
Compensation
Sexual Harassment can occur when an unwelcome sexual advance or request for sexual favors: -
Accurate answers All of the above
Employers can achieve fewer accidents and lower workers compensation cost by: - Accurate answers
Minimize safety hazards and investigate all accidents with a view toward future deterrence
Define and discuss the phrase "Hostile Environment Sexual Harassment." - Accurate answers
"Hostile Environment Sexual Harassment" occurs when conduct has the purpose or effect of
unreasonably interfering with a person's work environment based on actions or word with a sexual
connotation.
Define and discuss the phrase "Due Process." - Accurate answers "Due Process" requires that there
be a clear rule against the misconduct, a reasonable rule, a thorough and objective investigation in
which the employee has the opportunity to offer his or her side of the story, notice of the charges and
penalty sought, and an opportunity to respond or appeal in some fashion. In order to achieve these
zones of relative safety, employers usually apply ascending penalties where feasible.
Studies have concluded clinician communication provided in a timely manner with sincerity influences
patients' responses to adverse events. - Accurate answers TRUE
100% ACCURATE ANSWERS
States differ in their requirements for reporting adverse events or incidents. - Accurate answers
TRUE
Exposure avoidance is the elimination of services that may cause losses. - Accurate answers TRUE
Occurrence Reporting method yields the highest percentage of reportable incidents. - Accurate
answers FALSE
Risk Management and Quality Assurance are 2 concepts that are mutually exclusive. - Accurate
answers FALSE
Incident or occurrence reports are a method of risk __________: - Accurate answers b.
Identification
Adequate insurance coverage is an example of risk __________. - Accurate answers a. Financing
Continuous collection of information to search for liability risks is an example of risk __________. -
Accurate answers b. Identification
Quality Assurance and Risk Management: - Accurate answers a. Have a close relationship and
overlap in several areas
Risk Management tools are - Accurate answers a. Incident, and occurrence reporting, along with
occurrence screening
List 2 of the 'Red Flag' areas and describe what Risk Managers should watch out for in each. - Accurate
answers -Treatment Conditions: poor treatment results, repetition of the problem, lack of follow-up
care, and equipment malfunction.
-Conduct of staff: acting outside the scope of training, lack of qualified supervision, performance of a
procedure for the first time without supervision, outspoken or rude behavior, personality conflict, and
poor physician-staff relationship.
Best Interest is the ethical standard which applies to individual who never had decision-making capacity.
- Accurate answers a. TRUE
Autonomy is the obligation to do good for patients (or at least no harm). - Accurate answers a.
FALSE
Almost every organization of healthcare professionals has a code of ethics which details the values,
duties and responsibilities of their profession. - Accurate answers a. TRUE
,The concept of justice means that people should be treated in an equitable or fair fashion. - Accurate
answers a. TRUE
The process in which a patient is given all the information needed to allow them to make a decision on
medical care is called - Accurate answers c. Informed consent
Substituted judgment is used when - Accurate answers b. Someone previously with capacity for
decision-making has lost that capacity
A living will is: - Accurate answers c. A & B
Define Advanced Directives and discuss the difference between Living Will and Durable Power of
Attorney for Healthcare. - Accurate answers a. Advanced Directives can make substituted
judgements much easier to achieve. This includes living wills, health care proxies, and durable powers of
attorney for health care. Living wills often contain what the patient would not want, and there is some
difficulty because they are often not specific to the situation at hand. Durable Power of Attorney for
Health care allows for the designation of a surrogate decision maker, who is able to discuss the pros and
cons of specific interventions.
Ethics committees are usually interdisciplinary. - Accurate answers a. TRUE
There is a single model for every ethics committee. - Accurate answers a. FALSE
A standard is a statement concerning proper procedures taken in a given situation. - Accurate answers
a. TRUE
Medicare is a state-run program so each state sets its standards for reimbursement. - Accurate
answers a. FALSE
EMTALA is a state mandate that requires healthcare providers to take care of certain emergency
patients until they are stabilized. - Accurate answers a. FALSE
The Federal mandate that requires healthcare providers to offer a safe work environment for their staff
is - Accurate answers b. OSHA
The federal mandate that ensures the continuity of healthcare coverage for persons changing jobs is: -
Accurate answers c. HIPAA
Written guidelines to ensure that everyone follows the same specific procedure in a given clinical or
administrative situation are called ____________ standards. - Accurate answers c. Explicit
Which is NOT a type of standard?
a. Explicit or Implicit
b. National or local
c. Validated or consensual
d. Used or ingnored
e. Periodically updated or static - Accurate answers d. All of the above are types of standards
,Which of the following categories are not potential hazards found in hospitals? - Accurate answers
c. Hydrostatic
Describe a patient grievance procedure. - Accurate answers a. All patients are required to be given
the Patient's Bill of Rights within four hours of admission to the hospital, breastfeeding mothers are
required to be given the Mother's Bill of Rights in some states. Informed consent is required for medical
treatment and informed consent for surgical and invasive procedures to be given to the physician of
record. In the event that a patient refuses treatment, a physician may treat the patient to save his or her
life. Patients also have the right of privacy, the right to receive treatment information in their primary
language, and the right to non-discrimination.
Define and discuss false claims. - Accurate answers a. A false claim can be made by anyone who
"knowingly" submits or causes the submission of a false or fraudulent claim to the United States. Anti-
fraud activities of the federal government under the regulations of the False Claims Act range from
audits of hospitals, nursing homes, medical care organizations, and practicing health professionals to
targeted medical care claims.
Physicians are all held to the same standard of the skill and knowledge regardless of their specialty. -
Accurate answers a. FALSE
Two physicians jointly participating in the diagnosis and treatment of a patient are liable for each other's
negligent actions. - Accurate answers a. TRUE
With some exceptions, the statutory period is deferred during the infancy of a minor patient and starts
to run only on the patient's 20th birthday. - Accurate answers a. FALSE
Slander is defamatory words in a written or printed statement. - Accurate answers a. FALSE
Term denoting nonconsensual, unlawful or wrongful physical constraint or touching. - Accurate
answers b. Battery
The 4 requirements of Negligence do not include: - Accurate answers d. Health care worker must
be an employee of the facility
Respondeat superior means - Accurate answers a. The employer is responsible for the wrongful
acts of its employees
Discuss the difference between Respondeat Superior and Ostensible Agency. - Accurate answers a.
Respondeat Superior states that the employer is liable for the actions of their employees, whereas
ostensible agency is implemented in cases of independent contractors, in which the physician
themselves would be held liable for wrong doing.
Describe the difference between Compensatory damage and Punitive damage. - Accurate answers
a. Compensatory damage awards cover economic losses for past and future medical and supportive
care, or past and future loss of earnings resulting from physical impairment. Punitive damage awards
more than usual compensatory damages reflect gross negligence or deliberate wrongful intent.
, Define Res Ipsa Loquitur and the 4 elements that a plaintiff must demonstrate. - Accurate answers
a. Res Ipsa Loquitur means "the thing speaks for itself." The four elements a plaintiff must demonstrate
are: The injury would not ordinarily occur in the absence of negligence, the injury was caused by the
actions or instrumentality within the exclusive control of the defendant, the injury was not due to any
action on the part of the plaintiff, and the evidence surrounding the circumstances relating to or
concerning the injury was mostly within the control of the defendant.
'Employment at Will' states that the employer can terminate an employee for any or no reason. -
Accurate answers TRUE
People with HIV or AIDS are protected under the Americans with Disabilities Act. - Accurate answers
TRUE
The claim of Retaliation is very difficult to prove. - Accurate answers FALSE
Healthcare employers are obligated to provide a safe workplace. - Accurate answers TRUE
Negligent hiring is a legally recognized cause of action that requires a plaintiff to prove all of the
following: - Accurate answers -the subject was an employee
-the employee was incompetent or posed a forseeable risk
-the employer knew or should have known about the incompetence or the risk of the employee
-the employee caused a injury
-the negligent hiring was the proximate cause of the injury, bringing the employee into contact with the
damaged party
The mutually beneficial social insurance system where the employer takes care of an injured employee's
medical costs in exchange for the waiver of the right sue is: - Accurate answers Workers'
Compensation
Sexual Harassment can occur when an unwelcome sexual advance or request for sexual favors: -
Accurate answers All of the above
Employers can achieve fewer accidents and lower workers compensation cost by: - Accurate answers
Minimize safety hazards and investigate all accidents with a view toward future deterrence
Define and discuss the phrase "Hostile Environment Sexual Harassment." - Accurate answers
"Hostile Environment Sexual Harassment" occurs when conduct has the purpose or effect of
unreasonably interfering with a person's work environment based on actions or word with a sexual
connotation.
Define and discuss the phrase "Due Process." - Accurate answers "Due Process" requires that there
be a clear rule against the misconduct, a reasonable rule, a thorough and objective investigation in
which the employee has the opportunity to offer his or her side of the story, notice of the charges and
penalty sought, and an opportunity to respond or appeal in some fashion. In order to achieve these
zones of relative safety, employers usually apply ascending penalties where feasible.
Studies have concluded clinician communication provided in a timely manner with sincerity influences
patients' responses to adverse events. - Accurate answers TRUE
