Com312 UPDATED ACTUAL Questions and CORRECT
Answers
1. Fear and anxiety often influence our choic- True
es in conflict management.
2. Feelings rise from a generalized state of True
arousal we call emotion.
3. Part of the process of forgiving someone is True
to face the anger you feel.
4. Unlike giving forgiveness, receiving for- False
giveness is a simple task.
5. A common misconception about forgive- True
ness is that it excuses the behavior of the
transgressor seeking forgiveness.
6. Luckily, negotiation is similar in all cultures, False
so once you've learned what is negotiable
in one culture, you'll be ready for other cul-
tures.
7. Making high demands and conceding slow- True
ly are patterns of a competitive bargaining
approach.
8. Because anger is such a negative emotion, False
you should never express it.
9. Mediation, by definition, allows participants True
to manage their own conflicts, and ulti-
mately, their outcomes.
10. Emotions are: b. neither "good" nor "bad"; they just "are."
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, Com312 UPDATED ACTUAL Questions and CORRECT
Answers
11. Which of the following is a misconception a. Emotions hinder good decision making.
of emotion in conflict?
12. Which of the following statements is true? d. Emotions can be managed.
13. Lori traditionally hosted Thanksgiving din- c. setting boundaries.
ner at her house for 10-15 relatives. Rarely
did the guests help her with dinner, clean
up, or even say, "Thank you." This went on
for so long that she resented hosting the
dinner. This year she assigned each person
to bring a dish or do a particular task. A few
guests opted out, but the remainder came
to dinner, and everyone (including Lori) had
a good time. Lori's anger served the impor-
tant function of:
14. Which emotion has been termed the a. Anger
"moral" emotion?
15. are more likely than to cover up b. Women; men
anger.
16. are more likely than to cover up a. Men; women
sadness.
17. Too little sadness can result in: b. distorted emotional expression.
18. One important part of expressing anger in e. All of the answers are correct.
a responsible manner is:
19. Which of the following is a guideline for c. People should work to find the stimulus
responsible expression of anger? for their anger.
2/6
Answers
1. Fear and anxiety often influence our choic- True
es in conflict management.
2. Feelings rise from a generalized state of True
arousal we call emotion.
3. Part of the process of forgiving someone is True
to face the anger you feel.
4. Unlike giving forgiveness, receiving for- False
giveness is a simple task.
5. A common misconception about forgive- True
ness is that it excuses the behavior of the
transgressor seeking forgiveness.
6. Luckily, negotiation is similar in all cultures, False
so once you've learned what is negotiable
in one culture, you'll be ready for other cul-
tures.
7. Making high demands and conceding slow- True
ly are patterns of a competitive bargaining
approach.
8. Because anger is such a negative emotion, False
you should never express it.
9. Mediation, by definition, allows participants True
to manage their own conflicts, and ulti-
mately, their outcomes.
10. Emotions are: b. neither "good" nor "bad"; they just "are."
1/6
, Com312 UPDATED ACTUAL Questions and CORRECT
Answers
11. Which of the following is a misconception a. Emotions hinder good decision making.
of emotion in conflict?
12. Which of the following statements is true? d. Emotions can be managed.
13. Lori traditionally hosted Thanksgiving din- c. setting boundaries.
ner at her house for 10-15 relatives. Rarely
did the guests help her with dinner, clean
up, or even say, "Thank you." This went on
for so long that she resented hosting the
dinner. This year she assigned each person
to bring a dish or do a particular task. A few
guests opted out, but the remainder came
to dinner, and everyone (including Lori) had
a good time. Lori's anger served the impor-
tant function of:
14. Which emotion has been termed the a. Anger
"moral" emotion?
15. are more likely than to cover up b. Women; men
anger.
16. are more likely than to cover up a. Men; women
sadness.
17. Too little sadness can result in: b. distorted emotional expression.
18. One important part of expressing anger in e. All of the answers are correct.
a responsible manner is:
19. Which of the following is a guideline for c. People should work to find the stimulus
responsible expression of anger? for their anger.
2/6
