MAR3203 EXAM 1 UCF QUESTIONS
AND ANSWERS
What is operations management - Correct Answers -is the set of activities that creates
value in the form of goods and services by transforming inputs into outputs.
what are the three main essentials functions to create goods and services - Correct
Answers -marketing, operations, fiance
Marketing - Correct Answers -one of three main essentials to create goods/service
which generates the demand, or at least takes the order for a product or service
Production/ operations - Correct Answers -one of three main essentials to create
goods/services
which creates, produces, and delivers the product.
Finance/ accounting - Correct Answers -one of three main essentials to create
goods/services
which tracks how well the organization is doing, pays the bills, and collects the money
supply chain - Correct Answers -is a global network of organizations and activities that
supply a firm with goods and services.
Members of the supply chain collaborate to achieve high levels of customer _______ ,
_________ , and competitive _________. - Correct Answers -satisfaction, efficiency,
advantage
OM transforms ______ to _______ - Correct Answers -inputs to outputs
Why study OM? - Correct Answers -1. OM is one of three major functions of any
organization, we want to study how people organize themselves for productive
enterprise
, 2. We want (and need) to know how goods and services are produced
3. We want to understand what operations managers do
4. OM is such a costly part of an organization
Which is NOT one of what operations managers do? - Correct Answers -Promote org.
They allow a firm to set itself apart and develop a competitive advantage. - Correct
Answers -core competencies
What is a way to integrate OM with other activities - Correct Answers -activity map
Activity Map - Correct Answers -a graphical link of competitive advantage, KSFs, and
supporting activities
Which of these is one of the three major functions within an organization? - Correct
Answers -marketing
Which of the following is NOT one of the four reasons that we study OM? - Correct
Answers -We want to understand what marketing managers do.
Which of these is one of the 10 strategic OM decisions? - Correct Answers -all of the
above
Which of the following OM decisions determines how a good or service is produced and
commits management to specific technology, quality, human resources, and capital
investment? - Correct Answers -process and capacity design
Which of the following best defines scheduling? - Correct Answers -Determines and
implements intermediate- and short-term schedules that effectively and efficiently utilize
both personnel and facilities while meeting customer demands.
Which of the following OM decisions determines customers quality expectations and
establishes polices and procedures to identify quality - Correct Answers -managing
quality
Process and capacity design - Correct Answers --How is a good or service produced?
-Commits management to specific technology, quality, resources, and investment
Location strategy - Correct Answers --Nearness to customers, suppliers, and talent.
-Considering costs, infrastructure, logistics, and government.
Layout strategy - Correct Answers --Integrate capacity needs, personnel levels,
technology, and inventory
-Determine the efficient flow of materials, people, and information
Supply Chain Management - Correct Answers --Integrate supply chain into the firm's
strategy.
AND ANSWERS
What is operations management - Correct Answers -is the set of activities that creates
value in the form of goods and services by transforming inputs into outputs.
what are the three main essentials functions to create goods and services - Correct
Answers -marketing, operations, fiance
Marketing - Correct Answers -one of three main essentials to create goods/service
which generates the demand, or at least takes the order for a product or service
Production/ operations - Correct Answers -one of three main essentials to create
goods/services
which creates, produces, and delivers the product.
Finance/ accounting - Correct Answers -one of three main essentials to create
goods/services
which tracks how well the organization is doing, pays the bills, and collects the money
supply chain - Correct Answers -is a global network of organizations and activities that
supply a firm with goods and services.
Members of the supply chain collaborate to achieve high levels of customer _______ ,
_________ , and competitive _________. - Correct Answers -satisfaction, efficiency,
advantage
OM transforms ______ to _______ - Correct Answers -inputs to outputs
Why study OM? - Correct Answers -1. OM is one of three major functions of any
organization, we want to study how people organize themselves for productive
enterprise
, 2. We want (and need) to know how goods and services are produced
3. We want to understand what operations managers do
4. OM is such a costly part of an organization
Which is NOT one of what operations managers do? - Correct Answers -Promote org.
They allow a firm to set itself apart and develop a competitive advantage. - Correct
Answers -core competencies
What is a way to integrate OM with other activities - Correct Answers -activity map
Activity Map - Correct Answers -a graphical link of competitive advantage, KSFs, and
supporting activities
Which of these is one of the three major functions within an organization? - Correct
Answers -marketing
Which of the following is NOT one of the four reasons that we study OM? - Correct
Answers -We want to understand what marketing managers do.
Which of these is one of the 10 strategic OM decisions? - Correct Answers -all of the
above
Which of the following OM decisions determines how a good or service is produced and
commits management to specific technology, quality, human resources, and capital
investment? - Correct Answers -process and capacity design
Which of the following best defines scheduling? - Correct Answers -Determines and
implements intermediate- and short-term schedules that effectively and efficiently utilize
both personnel and facilities while meeting customer demands.
Which of the following OM decisions determines customers quality expectations and
establishes polices and procedures to identify quality - Correct Answers -managing
quality
Process and capacity design - Correct Answers --How is a good or service produced?
-Commits management to specific technology, quality, resources, and investment
Location strategy - Correct Answers --Nearness to customers, suppliers, and talent.
-Considering costs, infrastructure, logistics, and government.
Layout strategy - Correct Answers --Integrate capacity needs, personnel levels,
technology, and inventory
-Determine the efficient flow of materials, people, and information
Supply Chain Management - Correct Answers --Integrate supply chain into the firm's
strategy.
