Conflict Management Test Questions And Answers
Which of the following conflicts can be
categorized as a group conflict? - Julie, the manager of a restaurant, was frustrated
ANSWER -Conflict between a company's because one of the waiters was
sales and marketing departments absent twice without any notification. However,
instead of saying, "You are
unreliable," Julie asked, "Could you give me a
According to Dr. Sandra Collins, what are the little advanced notice when you
three major types of factors which won't be able to work?" Which of the following
cause conflicts? - ANSWER -Relationship positive language skills describes
factors, personal factors, situational factors Julie's communication style? - ANSWER -
Using a specific behavioral statement
Which of the following is defined as "the ability to
perform an action or the Which of the following third parties should be
possession of control or influence over others?" - involved when the conflicting parties
ANSWER -Power believe they can reach a solution, but need a
third party to manage the process? -
ANSWER -A facilitator
David, the manager of a bookstore, prefers to
directly point out other's mistakes.
Some employees see his communication style as Which of the following third parties is given
rude and aggressive. Which of authority and hears all sides of a
the following can cause such a conflict? - case, discusses it with each party, and makes a
ANSWER -Differences in work styles final judgment based on the
information gathered? - ANSWER -An
arbitrator
Which of the following statements is likely to be
used in the avoidance conflict
management style? - ANSWER -"I don't
want to talk about it."
Susan and Lee were in a conflict. Susan claimed
she would give up part of her
interests if Lee gave up part of his. This is an
example of what type of conflict
management style? - ANSWER -
Compromising
Asking "Could you give me an example of what
you mean?" is an example of
which of the following active listening skills? -
ANSWER -Asking clarifying questions
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Which of the following conflicts can be
categorized as a group conflict? - Julie, the manager of a restaurant, was frustrated
ANSWER -Conflict between a company's because one of the waiters was
sales and marketing departments absent twice without any notification. However,
instead of saying, "You are
unreliable," Julie asked, "Could you give me a
According to Dr. Sandra Collins, what are the little advanced notice when you
three major types of factors which won't be able to work?" Which of the following
cause conflicts? - ANSWER -Relationship positive language skills describes
factors, personal factors, situational factors Julie's communication style? - ANSWER -
Using a specific behavioral statement
Which of the following is defined as "the ability to
perform an action or the Which of the following third parties should be
possession of control or influence over others?" - involved when the conflicting parties
ANSWER -Power believe they can reach a solution, but need a
third party to manage the process? -
ANSWER -A facilitator
David, the manager of a bookstore, prefers to
directly point out other's mistakes.
Some employees see his communication style as Which of the following third parties is given
rude and aggressive. Which of authority and hears all sides of a
the following can cause such a conflict? - case, discusses it with each party, and makes a
ANSWER -Differences in work styles final judgment based on the
information gathered? - ANSWER -An
arbitrator
Which of the following statements is likely to be
used in the avoidance conflict
management style? - ANSWER -"I don't
want to talk about it."
Susan and Lee were in a conflict. Susan claimed
she would give up part of her
interests if Lee gave up part of his. This is an
example of what type of conflict
management style? - ANSWER -
Compromising
Asking "Could you give me an example of what
you mean?" is an example of
which of the following active listening skills? -
ANSWER -Asking clarifying questions
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