UNIQLO SUPERVISOR TEST WITH
100% CORRECT ANSWERS
The FAST RETAILING Group Mission - Answer- -To create truly great clothing with a
new and unique value, and to enable people all over the world to experience the joy,
happiness, and satisfaction of wearing such great clothes.
-To enrich people's lives through our unique corporate activities, and to seek to grow
and develop our company in unity with society.
Our Values - Answer- -Approaching the issues from the customer perspective
-Embracing innovation and challenge
-Respecting and supporting individuals to foster both corporate and personal growth
-Committing to ethical standards and correctness
Our Principles - Answer- -Do everything possible for our customers
-Pursue excellence and aim for the highest possible level of achievement
-Achieve strong results through the promotion of diversity and teamwork
-Move speedily and decisively in everything we do
-Conduct business in a very real way based on the current marketplace, products and
facts
-Act as global citizens with ethics and integrity
Ten Principles of Handling Customer Complaints - Answer- 1. Actively encourage
complaints.
2. Be grateful for customer input.
3. Respond promptly with sincerity.
4. Pay attention to your initial response, as it is a critical factor in handling customer
complaints.
5. Always report complaints.
6. Always let the customer completely speak his/her mind. Never argue.
7. Appreciate the customer's concern.
8. Accept returns and exchanges with a smile so customers do not feel uncomfortable.
9. Do not make up excuses or try to hide mistakes.
Management Principle 1 - Answer- Respond to customer needs, and create new
customers.
Management Principle 2 - Answer- Contribute to society, make it better, set it in motion
by acting on good ideas.
, Management Principle 3 - Answer- Maintain your autonomy, and never let any other
company take control.
Management Principle 4 - Answer- Look reality straight in the eye, adapt to the times,
and actively evolve.
Management Principle 5 - Answer- Let employees act on their own initiative and realize
their own mistakes; create a flexible organization that puts a priority on teamwork and
respect for each individual.
Management Principle 6 - Answer- Engage the best talent around the world, establish a
unique corporate identity, develop products and a business style that will stand as #1 in
the eyes of young consumers, and become global in the truest sense of the word.
Management Principle 7 - Answer- Remember that product and stores are the essence
of your business; never forget that these are the only two points where the company
comes in direct contact with its customers.
Management Principle 8 - Answer- Do what is best for the company as a whole; make
sure all employees work as a group, and that all divisions function as one.
Management Principle 9 - Answer- Focus on speed, eagerness to succeed, dramatic
improvement, and getting things done.
Management Principle 10 - Answer- Be fair and impartial; give praise where praise is
due, and censor those who deserve to be censored; reward employees only on the
basis of their merits.
Management Principle 11 - Answer- Improve management capabilities, eliminate all
waste, and aim for high efficiency and productivity--all the while remaining conscious of
the bottom line.
Management Principle 12 - Answer- Thoroughly analyze specific information and other
information relating to successes and failures. Remember what you learn, and put it into
practice the next time around.
Management Principle 13 - Answer- Welcome challenges. Don't try to avoid difficulties
or competition.
Management Principle 14 - Answer- Be absolutely professional: stake everything on
results, and win.
Management Principle 15 - Answer- Make sure all employees share a consistent long-
term vision; that they always do what's right, being attentive to the little things, the
basics; that they continue moving tirelessly in the right direction, until they have
achieved their final goal.
100% CORRECT ANSWERS
The FAST RETAILING Group Mission - Answer- -To create truly great clothing with a
new and unique value, and to enable people all over the world to experience the joy,
happiness, and satisfaction of wearing such great clothes.
-To enrich people's lives through our unique corporate activities, and to seek to grow
and develop our company in unity with society.
Our Values - Answer- -Approaching the issues from the customer perspective
-Embracing innovation and challenge
-Respecting and supporting individuals to foster both corporate and personal growth
-Committing to ethical standards and correctness
Our Principles - Answer- -Do everything possible for our customers
-Pursue excellence and aim for the highest possible level of achievement
-Achieve strong results through the promotion of diversity and teamwork
-Move speedily and decisively in everything we do
-Conduct business in a very real way based on the current marketplace, products and
facts
-Act as global citizens with ethics and integrity
Ten Principles of Handling Customer Complaints - Answer- 1. Actively encourage
complaints.
2. Be grateful for customer input.
3. Respond promptly with sincerity.
4. Pay attention to your initial response, as it is a critical factor in handling customer
complaints.
5. Always report complaints.
6. Always let the customer completely speak his/her mind. Never argue.
7. Appreciate the customer's concern.
8. Accept returns and exchanges with a smile so customers do not feel uncomfortable.
9. Do not make up excuses or try to hide mistakes.
Management Principle 1 - Answer- Respond to customer needs, and create new
customers.
Management Principle 2 - Answer- Contribute to society, make it better, set it in motion
by acting on good ideas.
, Management Principle 3 - Answer- Maintain your autonomy, and never let any other
company take control.
Management Principle 4 - Answer- Look reality straight in the eye, adapt to the times,
and actively evolve.
Management Principle 5 - Answer- Let employees act on their own initiative and realize
their own mistakes; create a flexible organization that puts a priority on teamwork and
respect for each individual.
Management Principle 6 - Answer- Engage the best talent around the world, establish a
unique corporate identity, develop products and a business style that will stand as #1 in
the eyes of young consumers, and become global in the truest sense of the word.
Management Principle 7 - Answer- Remember that product and stores are the essence
of your business; never forget that these are the only two points where the company
comes in direct contact with its customers.
Management Principle 8 - Answer- Do what is best for the company as a whole; make
sure all employees work as a group, and that all divisions function as one.
Management Principle 9 - Answer- Focus on speed, eagerness to succeed, dramatic
improvement, and getting things done.
Management Principle 10 - Answer- Be fair and impartial; give praise where praise is
due, and censor those who deserve to be censored; reward employees only on the
basis of their merits.
Management Principle 11 - Answer- Improve management capabilities, eliminate all
waste, and aim for high efficiency and productivity--all the while remaining conscious of
the bottom line.
Management Principle 12 - Answer- Thoroughly analyze specific information and other
information relating to successes and failures. Remember what you learn, and put it into
practice the next time around.
Management Principle 13 - Answer- Welcome challenges. Don't try to avoid difficulties
or competition.
Management Principle 14 - Answer- Be absolutely professional: stake everything on
results, and win.
Management Principle 15 - Answer- Make sure all employees share a consistent long-
term vision; that they always do what's right, being attentive to the little things, the
basics; that they continue moving tirelessly in the right direction, until they have
achieved their final goal.
