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1. in the physiians office, answer the
3rd
telephone ALWAYS by the ring.
2. An example of a question to ask a caller
Are you alone
in an emergency situation
3. a patient that is habitually late for all in the last appointment of the
appoint- ments needs to be scheduled day
4. if a patient calls to cancel an
appointment, it should be documented in the patient chart
5. ifa patient does no show (no show) for an
ap- pointment document in the patient chart
6. which of the following does NOT have
to be considered when considereing a the family commiitments of the
schedule. statt
7. the way to organize appointments
scheduling so that it best supports consider the perference of the
practice is to physi- cian
8. the first prerequisite for scheduling outpatient an oral or written order
for the proce-
admissions dure from the physician surgeries
9. the medical assisstant must
remember that the physician
appointments that will need spe- cial
notations in the appointment book
10. a medical assistant should never be without paper and pen
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, Final Exam Medical Administration Solved Correctly To Score A+
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11. if it is 9am in Cleveland, then it is 8am
---------------------------------------------------
in
Nashville
12. 6am
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, Final Exam Medical Administration Solved Correctly To Score A+
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if it is 9am here in Cleveland, then it is --- in
Texas
13. time zones in teh continetal United Atlantic
States in- cluded all of the following
except
14. toys in a reception are should be plastic and washable
15. an appropriate patient greating would be How are you today, Mr. Johnson
16. the reception are should be checked throught the day
17. if the patent informs you that the clean it
bathroom needs cleaning
18. ------- envelops are the general no. 10
business size used for a letter
19. which is the proper way to addresse a letter to paul g. smith, doctor
of osteopathy
a physician
20. most workplace injuries can be prevented by using proper body
mechanics
21. why should the medical assistant glance over to make sure results
from ordered
the patient chart before the patient arrives for laboratory tests are
there
their appointment with the physician
22. ----- lettehead is used for general 23. === is the
business let- terss process in which
the network is
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