Chapter 24: Communication
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MULTIPLE CHOICE ra
1. Which characteristic tends to make a nursing attendant the best communicators with hospi
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tal client s?
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a. Effective psychomotor skills ra ra
b. Developed critical thinking skills ra ra ra
c. An interest in different kinds of people
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d. Ability to maintain perceptual biases ar ra ra ra
ACCURATE ar
ANSWER:-B
Nursing attendant s who develop critical thinking skills make the best communicators. Just lik
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ing people does not make an effective communicator because it is important to apply critical thi
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nking standards to ensure sound effective communication. Just learning psychomotor skills doe
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s not ensure that the nursing attendant will use those techniques, and communication involves
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more than psychomotor skills. Critical thinking helps the nursing attendant overcome percept
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ual biases or human tendencies that interfere with accurately perceiving and interpreting messa
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ges from others.ra ra
Nursing attendant s who maintain perceptual biases do not make good communicators.
ra ra ra ra ra ra ra ra ra ra ra
DIF:Understand (comprehension) ra
OBJ:Identify ways to apply critical thinking and clinical judgment to the communication process.
ra ra ra ra ra ra ra ra ra ra ra ra ar
TOP:Communication and Documentation MSC: Psychosocial Integrity ra ra ra ra
2.
A nursing attendant believes that the nursing attendant hospital client relationship is a
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partnership and that both are equal participants. Which ra ra ra ra ra ra ra ra
term should the nursing attendant use to describe this belief? a. Critical thinking
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b. Authentic
c. Mutuality
d. Attend
ACCURATE ar
ANSWER:-C
Effective interpersonal communication requires a sense of mutuality, a belief that the n
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ursing attendant hospital client relationship is a partnership and that both are equal partici
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pants. Critic ra
al thinking in nursing, based on established standards of nursing care and ethical standar
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ds, promotes effective communication and uses standards such as humility, selfconfidence,
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independent attitude, and fairness. To be authentic (oneself) and to respond appropriately t
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o the other person are important for interpersonal relationships but do not mean mutuality.
ar ra ra ra ra ra ra ra ra ra ra ra ra
Attending is giving all of your attention to the hospital client .
ra ra ra ra ra ra ra ra ra ra ra
DIF:Understand (comprehension) ra
OBJ:Incorporate features of a helping relationship when interacting with hospital ra ra ra ra ra ra ra ra ra ar
client s. TOP:Caring MSC: Management of Care
ra ra ra ra ra ra
,3. A nursing attendant wants to present information about flu immunizations to the olde
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r adults in the community. Which type of communication should the nursing attenda
ar ra ra ra ra ra ra ra ra ra ra ra
nt use? ra
a. Public
b. Small group ra
c. Interpersonal
, d. Intrapersonal
ACCURATE ANSWER:-A ra
Public communication is interaction with an audience. Nursing attendant s have opportuniti
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es to speak with groups of consumers about healthrelated topics, present scholarly work to co
ar ra ra ra ra ra ra ra ra ra ra ra ra ra
lleagues at conferences, or lead classroom discussra ra ra ra ra ra
ions with peers or students. When nursing attendant s work on committees or participate in
ra ra ra ra ra ra ra ra ra ra ra ra ra ra r
hospital client
a ra r a
care conferences, they use a small group communication process. Interperso
ra ra ra ra ra ra ra ra ra
nal communication is one-
ra ra ra
onone interaction between a nursing attendant and another person that often occurs face to fa
ra ra ra ra ra ra ra ra ra ra ra ra ra ra
c e.
Intrapersonal communication is a powerful form of communication that you use as a professio ra ra ra ra ra ra ra ra ra ra ra ra ar
nal nursing attendant . This level of communication is also called self-talk.
ra ra ra ra ra ra ra ra ra ra ra
DIF:Apply (application) ra
OBJ:Use the five levels of communication with hospital client s. TOP:Comm
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unication and Documentation ra ra
MSC: Health Promotion and Maintenance
ra ra ra ra
4. A nursing attendant is engaged in therapeutic communication with a hospital client
ra ra ra ra ra ra ra ra ra ra ra ra
. Which technique will the nursing attendant use to ensure effective communication
ar ra ra ra ra ra ra ra ra ra ra
?
a. Interpersonal communication to change negative self-talk to positive self-talk ra ra ra ra ra ra ra ra
b. Small group communication to present information to an audience of children
ra ra ra ra ra ra ra ra ra ra
c. Electronic communication to communicate with the health care provider ra ra ra ra ra ra ra ra
d. Intrapersonal communication to build strong teams ra ra ra ra ra
ACCURATE ANSWER:-C ra
Electronic communication is the use of technology to create ongoing relationships with h
ra ra ra ra ra ra ra ra ra ra ra ra
ospital client s and their health care team. Secure messaging provides an opportunity for fr
ra ra ra ra ra ra ra ra ra ra ra ra ra ra
equent and timely communication with a hospital client ’s physician or nursing attendant
ra ra ra ra ra ra ra ra ra ra ra ra ar
via a hospital client portal.
ra ra ra ra
Intrapersonal communication is self-talk. Interpersonal communication is one- ra ra ra ra ra ra ra
onone interaction between a nursing attendant and another person that often occurs face to fa
ra ra ra ra ra ra ra ra ra ra ra ra ra ra
ce. Public communication is used to present information to an audience. Small group comm
ra ra ra ra ra ra ra ra ra ra ra ra ra
unication is interaction that occurs when a small number of persons meet. When nursing at
ra ra ra ra ra ra ra ra ra ra ra ra ra ra
tendant s work on committees or participate in hospital client care conferences, they use a sm
ra ra ra ra ra ra ra ra ra ra ra ar ra ra ra
all group communication process.
ra ra ra
DIF:Analyze (analysis) ra
OBJ:Use the five levels of communication with hospital client s.
ra ra ra ra ra ra ra ra ra
TOP:Communication and Documentation ra ra MSC: Management of Care ra ra ra
5. A nursing attendant is standing beside the hospital client ’s bed and the following ex
ra ra ra ra ra ra ra ra ra ra ra ra ra ra
change occurs. ar
Nursing attendant : How are you doing? ra ra ra ra ra ra
Hospital client : I don’t feel good. ra ra ra ra ra ra
Which element will be identified as feedback?
ra ra ra ra ra ra
a. Nursing attendant ra
b. Hospital client ra
c. How are you doing? ra ra ra
ra ra
MULTIPLE CHOICE ra
1. Which characteristic tends to make a nursing attendant the best communicators with hospi
ra ra ra ra ra ra ra ra ra ra ra ra
tal client s?
ar ra
a. Effective psychomotor skills ra ra
b. Developed critical thinking skills ra ra ra
c. An interest in different kinds of people
ra ra ra ra ra ra
d. Ability to maintain perceptual biases ar ra ra ra
ACCURATE ar
ANSWER:-B
Nursing attendant s who develop critical thinking skills make the best communicators. Just lik
ra ra ra ra ra ra ra ra ra ra ra ra ra
ing people does not make an effective communicator because it is important to apply critical thi
ra ra ra ra ra ra ra ra ra ra ra ra ra ra ar
nking standards to ensure sound effective communication. Just learning psychomotor skills doe
ra ra ra ra ra ra ra ra ra ra ra
s not ensure that the nursing attendant will use those techniques, and communication involves
ra ra ra ra ra ra ra ra ra ra ra ra ra ra
more than psychomotor skills. Critical thinking helps the nursing attendant overcome percept
ra ra ra ra ra ra ra ra ra ra ra
ual biases or human tendencies that interfere with accurately perceiving and interpreting messa
ra ra ra ra ra ra ra ra ra ra ra ar
ges from others.ra ra
Nursing attendant s who maintain perceptual biases do not make good communicators.
ra ra ra ra ra ra ra ra ra ra ra
DIF:Understand (comprehension) ra
OBJ:Identify ways to apply critical thinking and clinical judgment to the communication process.
ra ra ra ra ra ra ra ra ra ra ra ra ar
TOP:Communication and Documentation MSC: Psychosocial Integrity ra ra ra ra
2.
A nursing attendant believes that the nursing attendant hospital client relationship is a
ra ra ra ra ra ra ra ra ra ra ra ra ra
partnership and that both are equal participants. Which ra ra ra ra ra ra ra ra
term should the nursing attendant use to describe this belief? a. Critical thinking
ra ra ra ra ar ra ra ra ra ra
b. Authentic
c. Mutuality
d. Attend
ACCURATE ar
ANSWER:-C
Effective interpersonal communication requires a sense of mutuality, a belief that the n
ra ra ra ra ra ra ra ra ra ra ra ra
ursing attendant hospital client relationship is a partnership and that both are equal partici
ra ra ra ra ra ra ra ra ra ra ra ra ra
pants. Critic ra
al thinking in nursing, based on established standards of nursing care and ethical standar
ra ra ra ra ra ra ra ra ra ra ar ra ra
ds, promotes effective communication and uses standards such as humility, selfconfidence,
ra ra ra ra ra ra ra ra ra ra
independent attitude, and fairness. To be authentic (oneself) and to respond appropriately t
ra ra ra ra ra ra ra ra ra ra ra ra
o the other person are important for interpersonal relationships but do not mean mutuality.
ar ra ra ra ra ra ra ra ra ra ra ra ra
Attending is giving all of your attention to the hospital client .
ra ra ra ra ra ra ra ra ra ra ra
DIF:Understand (comprehension) ra
OBJ:Incorporate features of a helping relationship when interacting with hospital ra ra ra ra ra ra ra ra ra ar
client s. TOP:Caring MSC: Management of Care
ra ra ra ra ra ra
,3. A nursing attendant wants to present information about flu immunizations to the olde
ra ra ra ra ra ra ra ra ra ra ra ra
r adults in the community. Which type of communication should the nursing attenda
ar ra ra ra ra ra ra ra ra ra ra ra
nt use? ra
a. Public
b. Small group ra
c. Interpersonal
, d. Intrapersonal
ACCURATE ANSWER:-A ra
Public communication is interaction with an audience. Nursing attendant s have opportuniti
ra ra ra ra ra ra ra ra ra ra ra
es to speak with groups of consumers about healthrelated topics, present scholarly work to co
ar ra ra ra ra ra ra ra ra ra ra ra ra ra
lleagues at conferences, or lead classroom discussra ra ra ra ra ra
ions with peers or students. When nursing attendant s work on committees or participate in
ra ra ra ra ra ra ra ra ra ra ra ra ra ra r
hospital client
a ra r a
care conferences, they use a small group communication process. Interperso
ra ra ra ra ra ra ra ra ra
nal communication is one-
ra ra ra
onone interaction between a nursing attendant and another person that often occurs face to fa
ra ra ra ra ra ra ra ra ra ra ra ra ra ra
c e.
Intrapersonal communication is a powerful form of communication that you use as a professio ra ra ra ra ra ra ra ra ra ra ra ra ar
nal nursing attendant . This level of communication is also called self-talk.
ra ra ra ra ra ra ra ra ra ra ra
DIF:Apply (application) ra
OBJ:Use the five levels of communication with hospital client s. TOP:Comm
ra ra ra ra ra ra ra ra ra ar
unication and Documentation ra ra
MSC: Health Promotion and Maintenance
ra ra ra ra
4. A nursing attendant is engaged in therapeutic communication with a hospital client
ra ra ra ra ra ra ra ra ra ra ra ra
. Which technique will the nursing attendant use to ensure effective communication
ar ra ra ra ra ra ra ra ra ra ra
?
a. Interpersonal communication to change negative self-talk to positive self-talk ra ra ra ra ra ra ra ra
b. Small group communication to present information to an audience of children
ra ra ra ra ra ra ra ra ra ra
c. Electronic communication to communicate with the health care provider ra ra ra ra ra ra ra ra
d. Intrapersonal communication to build strong teams ra ra ra ra ra
ACCURATE ANSWER:-C ra
Electronic communication is the use of technology to create ongoing relationships with h
ra ra ra ra ra ra ra ra ra ra ra ra
ospital client s and their health care team. Secure messaging provides an opportunity for fr
ra ra ra ra ra ra ra ra ra ra ra ra ra ra
equent and timely communication with a hospital client ’s physician or nursing attendant
ra ra ra ra ra ra ra ra ra ra ra ra ar
via a hospital client portal.
ra ra ra ra
Intrapersonal communication is self-talk. Interpersonal communication is one- ra ra ra ra ra ra ra
onone interaction between a nursing attendant and another person that often occurs face to fa
ra ra ra ra ra ra ra ra ra ra ra ra ra ra
ce. Public communication is used to present information to an audience. Small group comm
ra ra ra ra ra ra ra ra ra ra ra ra ra
unication is interaction that occurs when a small number of persons meet. When nursing at
ra ra ra ra ra ra ra ra ra ra ra ra ra ra
tendant s work on committees or participate in hospital client care conferences, they use a sm
ra ra ra ra ra ra ra ra ra ra ra ar ra ra ra
all group communication process.
ra ra ra
DIF:Analyze (analysis) ra
OBJ:Use the five levels of communication with hospital client s.
ra ra ra ra ra ra ra ra ra
TOP:Communication and Documentation ra ra MSC: Management of Care ra ra ra
5. A nursing attendant is standing beside the hospital client ’s bed and the following ex
ra ra ra ra ra ra ra ra ra ra ra ra ra ra
change occurs. ar
Nursing attendant : How are you doing? ra ra ra ra ra ra
Hospital client : I don’t feel good. ra ra ra ra ra ra
Which element will be identified as feedback?
ra ra ra ra ra ra
a. Nursing attendant ra
b. Hospital client ra
c. How are you doing? ra ra ra
