HSA4431 Exam 2 UPDATED ACTUAL
Exam Questions and CORRECT Answers
Operations research is defined as "understanding the behavioral aspects of subjective decision
making" - CORRECT ANSWER False
One of the key areas where operations research methods can contribute to improving healthcare
is in the modeling of patient volumes and flow through organizations and health systems -
CORRECT ANSWER True
A bottleneck occurs when capacity exceeds demand and resources wait for work. - CORRECT
ANSWER False
Successful de-bottlenecking includes determination if the bottleneck is the result of an inability
to handle demand at all times, or just at a specific point in time, as well as to discover if other
barriers to throughput exist - CORRECT ANSWER True
Capacity refers to the amount of resources or assets that exist to serve the demand - CORRECT
ANSWER True
There is no such thing as an optimal solution to eliminate wait time - CORRECT
ANSWER False
Wait times generally do not influence bottlenecks in a healthcare process - CORRECT
ANSWER False
Measurement of productivity in hospitals is not as common as in other industries - CORRECT
ANSWER ?
Physicians and researchers agree that measurement problems exist with regard to healthcare
outputs - CORRECT ANSWER True
, Activity indicators accurately capture all inputs to a production function - CORRECT
ANSWER False
Capital has little impact in a production function - CORRECT ANSWER False
Hospitals do not need to seek consistency in output measurement, since all outputs are similar -
CORRECT ANSWER True
Trial and error is common in developing labor schedules, but rarely does it produce efficient or
optimal labor costs - CORRECT ANSWER True
Efficiency and effectiveness are terms that can be used interchangeably - CORRECT
ANSWER False
Projects are ongoing efforts in a healthcare organization, having an indeterminate end date -
CORRECT ANSWER False
Operational managers can have a large proportion of their work consumed in projects -
CORRECT ANSWER True
Projects involving physicians or medical staff usually include their active and early participation
- CORRECT ANSWER False
Project deliverables are tangible products such as a report or technology installation, omitting
"soft" results such as patient satisfaction measures - CORRECT ANSWER False
Timelines are extremely important for projects as they define expectations for occurrence of
events or consumption of resources - CORRECT ANSWER True
Exam Questions and CORRECT Answers
Operations research is defined as "understanding the behavioral aspects of subjective decision
making" - CORRECT ANSWER False
One of the key areas where operations research methods can contribute to improving healthcare
is in the modeling of patient volumes and flow through organizations and health systems -
CORRECT ANSWER True
A bottleneck occurs when capacity exceeds demand and resources wait for work. - CORRECT
ANSWER False
Successful de-bottlenecking includes determination if the bottleneck is the result of an inability
to handle demand at all times, or just at a specific point in time, as well as to discover if other
barriers to throughput exist - CORRECT ANSWER True
Capacity refers to the amount of resources or assets that exist to serve the demand - CORRECT
ANSWER True
There is no such thing as an optimal solution to eliminate wait time - CORRECT
ANSWER False
Wait times generally do not influence bottlenecks in a healthcare process - CORRECT
ANSWER False
Measurement of productivity in hospitals is not as common as in other industries - CORRECT
ANSWER ?
Physicians and researchers agree that measurement problems exist with regard to healthcare
outputs - CORRECT ANSWER True
, Activity indicators accurately capture all inputs to a production function - CORRECT
ANSWER False
Capital has little impact in a production function - CORRECT ANSWER False
Hospitals do not need to seek consistency in output measurement, since all outputs are similar -
CORRECT ANSWER True
Trial and error is common in developing labor schedules, but rarely does it produce efficient or
optimal labor costs - CORRECT ANSWER True
Efficiency and effectiveness are terms that can be used interchangeably - CORRECT
ANSWER False
Projects are ongoing efforts in a healthcare organization, having an indeterminate end date -
CORRECT ANSWER False
Operational managers can have a large proportion of their work consumed in projects -
CORRECT ANSWER True
Projects involving physicians or medical staff usually include their active and early participation
- CORRECT ANSWER False
Project deliverables are tangible products such as a report or technology installation, omitting
"soft" results such as patient satisfaction measures - CORRECT ANSWER False
Timelines are extremely important for projects as they define expectations for occurrence of
events or consumption of resources - CORRECT ANSWER True
