ESTUDYR
STRAIGHTERLINE ORGANIZATIONAL BEHAVIOR (BUS120) FINAL 2025
UPDATED EXAM WITH MOST TESTED QUESTIONS AND ANSWERS |
GRADED A+ | ASSURED SUCCESS WITH DETAILED RATIONALES
StraighterLine — Organizational Behavior (BUS120) Final (Regenerated — 104 Qs)
1. Employees who willingly step in where needed and take on new jobs are demonstrating:
A. Internal locus of control
B. Low motivation
C. High self-efficacy
D. Job withdrawal
Answer: C — Self-efficacy = belief in one’s ability to perform tasks; stepping in shows
confidence.
2. Employees blaming management for their problems are demonstrating:
A. External locus of control
B. High self-efficacy
C. Internal locus of control
D. Learned helplessness
Answer: A — Blaming others indicates external locus (outcomes due to outside forces).
3. A Myers-Briggs Type Indicator (MBTI) assessment would help identify:
A. Emotional intelligence level
B. Job performance score
C. Personality type and preferences
D. IQ score
Answer: C — MBTI assesses personality preferences, not emotional intelligence or IQ.
4. The MBTI is divided into how many assessment dimensions?
A. Five
B. Four
C. Six
D. Seven
Answer: B — MBTI uses four dichotomies (e.g., Introvert/Extravert).
5. Emotional intelligence is commonly divided into which four clusters?
A. Perception, cognition, memory, language
B. Self-awareness, self-expression, social skills, empathy
C. Self-awareness, social awareness, self-management, relationship management
D. Motivation, attention, perception, memory
Answer: C — Standard EI model: awareness, social awareness, management, relationship skills.
,ESTUDYR
6. Emotional intelligence compared to general intelligence is:
A. Less important at work
B. Often a better predictor of job performance
C. The same as IQ
D. Unrelated to behavior
Answer: B — EI often predicts interpersonal performance better than IQ alone.
7. Which of the following is NOT one of the Big Five personality dimensions as listed?
A. Conscientiousness
B. Agreeableness
C. Openness to experience
D. Narcissism
Answer: D — Narcissism is a trait but not part of the Big Five (OCEAN).
8. If employees have the ability but lack training, they need:
A. Motivation
B. Skills
C. Discipline
D. Rewards
Answer: B — Skills/training fill the gap between ability and performance.
9. To give employees experience while on the job when off-site training is too costly, use:
A. Classroom learning
B. Experiential or on-the-job learning
C. Online only seminars
D. No training
Answer: B — On-the-job (experiential) learning builds skills without time away.
10. When workers stop helping and caring about the organization after change, their:
A. Job satisfaction
B. Organizational citizenship behavior (OCB)
C. Task performance
D. Formal authority
Answer: B — OCB = voluntary behaviors supporting coworkers and the organization.
11. Explaining why a drafting pro may struggle with stats uses which theory?
A. Expectancy theory
B. Multiple intelligences theory
C. Equity theory
D. Two-factor theory
Answer: B — Multiple intelligences explain different strengths across domains.
12. Of the three attitude components, which is the visible one?
A. Cognitive
, ESTUDYR
B. Behavioral
C. Affective
D. Normative
Answer: B — Behavior (what people do) is observable; cognition/affect are internal.
13. Positive reinforcement, negative reinforcement, punishment, and extinction are sequences of:
A. Motivation theories
B. Social learning processes
C. Behavior modification
D. Personality development
Answer: C — Those are operant conditioning tools used in behavior modification.
14. MBTI was used to evaluate employees’ preferred:
A. Personality disorders
B. Learning styles
C. Intelligence quotient
D. Job satisfaction
Answer: B — MBTI helps identify learning and work preference styles.
15. When John interprets colleagues’ actions as directed at him, this is an example of:
A. Attribution bias
B. Perceptual shortcut
C. Perception
D. Job analysis
Answer: C — Perception is interpreting others’ behaviors as meaningful to oneself.
16. Intense changes and perceived threats at work produce:
A. Role clarity
B. Job enrichment
C. Stress
D. Self-efficacy increase
Answer: C — Change and threats commonly trigger stress responses.
17. Sexual harassment creating an uncomfortable workplace is called:
A. Quid pro quo
B. Hostile work environment
C. Constructive feedback
D. Harassment audit
Answer: B — Hostile work environment arises from offensive behavior affecting work.
18. Radco should contract an outside counseling service called:
A. Health clinic
B. HR hotline
C. EAP (Employee Assistance Program)
STRAIGHTERLINE ORGANIZATIONAL BEHAVIOR (BUS120) FINAL 2025
UPDATED EXAM WITH MOST TESTED QUESTIONS AND ANSWERS |
GRADED A+ | ASSURED SUCCESS WITH DETAILED RATIONALES
StraighterLine — Organizational Behavior (BUS120) Final (Regenerated — 104 Qs)
1. Employees who willingly step in where needed and take on new jobs are demonstrating:
A. Internal locus of control
B. Low motivation
C. High self-efficacy
D. Job withdrawal
Answer: C — Self-efficacy = belief in one’s ability to perform tasks; stepping in shows
confidence.
2. Employees blaming management for their problems are demonstrating:
A. External locus of control
B. High self-efficacy
C. Internal locus of control
D. Learned helplessness
Answer: A — Blaming others indicates external locus (outcomes due to outside forces).
3. A Myers-Briggs Type Indicator (MBTI) assessment would help identify:
A. Emotional intelligence level
B. Job performance score
C. Personality type and preferences
D. IQ score
Answer: C — MBTI assesses personality preferences, not emotional intelligence or IQ.
4. The MBTI is divided into how many assessment dimensions?
A. Five
B. Four
C. Six
D. Seven
Answer: B — MBTI uses four dichotomies (e.g., Introvert/Extravert).
5. Emotional intelligence is commonly divided into which four clusters?
A. Perception, cognition, memory, language
B. Self-awareness, self-expression, social skills, empathy
C. Self-awareness, social awareness, self-management, relationship management
D. Motivation, attention, perception, memory
Answer: C — Standard EI model: awareness, social awareness, management, relationship skills.
,ESTUDYR
6. Emotional intelligence compared to general intelligence is:
A. Less important at work
B. Often a better predictor of job performance
C. The same as IQ
D. Unrelated to behavior
Answer: B — EI often predicts interpersonal performance better than IQ alone.
7. Which of the following is NOT one of the Big Five personality dimensions as listed?
A. Conscientiousness
B. Agreeableness
C. Openness to experience
D. Narcissism
Answer: D — Narcissism is a trait but not part of the Big Five (OCEAN).
8. If employees have the ability but lack training, they need:
A. Motivation
B. Skills
C. Discipline
D. Rewards
Answer: B — Skills/training fill the gap between ability and performance.
9. To give employees experience while on the job when off-site training is too costly, use:
A. Classroom learning
B. Experiential or on-the-job learning
C. Online only seminars
D. No training
Answer: B — On-the-job (experiential) learning builds skills without time away.
10. When workers stop helping and caring about the organization after change, their:
A. Job satisfaction
B. Organizational citizenship behavior (OCB)
C. Task performance
D. Formal authority
Answer: B — OCB = voluntary behaviors supporting coworkers and the organization.
11. Explaining why a drafting pro may struggle with stats uses which theory?
A. Expectancy theory
B. Multiple intelligences theory
C. Equity theory
D. Two-factor theory
Answer: B — Multiple intelligences explain different strengths across domains.
12. Of the three attitude components, which is the visible one?
A. Cognitive
, ESTUDYR
B. Behavioral
C. Affective
D. Normative
Answer: B — Behavior (what people do) is observable; cognition/affect are internal.
13. Positive reinforcement, negative reinforcement, punishment, and extinction are sequences of:
A. Motivation theories
B. Social learning processes
C. Behavior modification
D. Personality development
Answer: C — Those are operant conditioning tools used in behavior modification.
14. MBTI was used to evaluate employees’ preferred:
A. Personality disorders
B. Learning styles
C. Intelligence quotient
D. Job satisfaction
Answer: B — MBTI helps identify learning and work preference styles.
15. When John interprets colleagues’ actions as directed at him, this is an example of:
A. Attribution bias
B. Perceptual shortcut
C. Perception
D. Job analysis
Answer: C — Perception is interpreting others’ behaviors as meaningful to oneself.
16. Intense changes and perceived threats at work produce:
A. Role clarity
B. Job enrichment
C. Stress
D. Self-efficacy increase
Answer: C — Change and threats commonly trigger stress responses.
17. Sexual harassment creating an uncomfortable workplace is called:
A. Quid pro quo
B. Hostile work environment
C. Constructive feedback
D. Harassment audit
Answer: B — Hostile work environment arises from offensive behavior affecting work.
18. Radco should contract an outside counseling service called:
A. Health clinic
B. HR hotline
C. EAP (Employee Assistance Program)
