TEST BANK FOR SYSTEM ANALYSIS AND DESIGN METHODS - 7TH EDITION BY WHITTEN & BENTLEY

TESTBANK FOR b b




SYSTEMANALYSISA b b




NDDESIGNMETHOD
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S- b




7THEDITIONBYWHI
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TTEN&BENTLEY b b

,Chapter1 TheContextofSystemsAnalysisandDesignMethods
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True/False Questions
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1. An informationsystemis an arrangementofpeople, data, processes, andinformation
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technology that interact to collect, process, store, and provide as output the
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information needed to support the organization.
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Answer:True Page: 6 b b b b b b LOD: Easy b




2. Aninformation system must have computer hardware and software to be valid.
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Answer: False Page: 6 LOD: Medium
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Rationale: An information system is an arrangement of people, data, processes, and
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information technology that interact to collect, process, store, and provide as output
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the information needed to support the organization
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3. Amanagement information system can usedata provided byatransaction processing
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system.
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Answer:True Page: 6 b b b b b b LOD: Easy b




4. Decisionsupport systems aretailored to theuniqueinformation needsof executives.
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Answer: False Page: 7 b b b b b b LOD: Easy b




5. Communicationandcollaborationsystemsenhancecommunicationbetweenpeople
both inside and outside of the organization.
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Answer:True Page: 7 b b b b b b LOD: Easy b




6. Uppermanagementpeople typicallyarethe direct usersoftransaction processing b b b b



systems.
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Answer: False Page: 6-7 LOD: Medium
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Rationale:Upper management people generallyuse onlyDSS and EIS.
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7. Astakeholderforan information system is atechnical employee workingon the
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systems analysis and design.
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Answer: False Page: 7 LOD: Easy
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Rationale:A stakeholder can be anyone who has an interest in the information system.
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, 8. Thestakeholders forinformationsystemscan bebroadlyclassifiedinto five groups:
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system owners, system users, system designers, system builders, and system
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analysts/project managers.
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Answer:True Page: 7-11 LOD: Easy
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9. An informationworker isapersonwhose jobsinclude the creation, collection,
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processing, distribution and use of information.
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Answer:True Page: 7 b b b b b b LOD: Easy b




10. System owners are the information system's sponsors and chief advocates, usually
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responsible forfundingtheproject todevelop, operate andmaintain the information
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system.
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Answer:True Page: 7-8 LOD: Easy
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11. System usersare concernedwiththefunctionalitythesystem provides to their jobs
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and the system's ease of learning and ease of use.
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Answer:True Page: 7 b b b b b b LOD: Easy b




12. Internal system usersare employeesofthe businessesforwhichmost information
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systems are built.
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Answer:True Page: 9 b b b b b b LOD: Easy b




13. External system users can includeemployees of the organization.
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Answer:True Page: 9 b b b b b b LOD: Easy b




14. Systemdesigners are technologyspecialists forinformation systems.
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Answer:True Page: 10 LOD: Easy
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15. A system builder is a technical specialist who constructs information systems and
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componentsbasedonthe design specifications generatedbythe system designers.
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Answer:True Page: 10 LOD: Easy
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16. Anapplications programmer is an example of a system designer.
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Answer:False Page: 10 LOD: Easy
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, 17. Asystem analyst isaspecialist whostudies problemsand needs ofan organization to
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determine how people, data, processes, and information technology can best
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accomplish improvements for their business.
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Answer:True Page: 11b b b b b b LOD: Easy b




18. System owners are more concerned with the costs and benefits of an information
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system, whilesystem usersare moreconcerned withthe functionalityof the system.
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Answer:True Page: 7 b b b b b b LOD: Medium b




19. Clerical andservice workersperform most ofthe day-to-daytransaction processingin
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the average business.
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Answer:True Page: 9 b b b b b b LOD: Easy b




20. Clerical andservice workersconsist largelyofbusiness and industrial specialists who
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perform highly skilled and specialized work.
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Answer: False Page: 9 LOD: Easy
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Rationale: Technical and professionalstaffconsistslargelyofbusiness andindustrial
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specialists who perform highly skilled and specialized work. Clerical and service
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workers perform most of the day-to-day transaction processing in the average
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business.
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21. Supervisorsaredecision makerswhotend to focus on day-to-daymanagement issues.
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Answer:True Page: 9 b b b b b b LOD: Easy b




22. Executivemanagersaredecisionmakerswhotendtofocusonoverallbusiness
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performance and strategic or long-term planning and problem solving.
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Answer:True Page: 9 b b b b b b LOD: Easy b




23. Middle managers are concerned with the day-to-day management issues.
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Answer: False Page: 9 LOD: Medium
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Rationale: Supervisors are concerned with the day-to-day management issues, while
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Middle Managers are concerned with the short-term, tactical management plans and
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problem solving.
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