TEST BANK HUMAN RESOURCES MANAGEMENT IN CANADA DESSLER G., COLE N 15th Canadian Edition

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TESTBANKFor
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HumanResourcesManagementinCanada
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15thCanadianEditionbyGaryDessler
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f Chapters1-17 f f f

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Answers areat the end of each Chapter
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Chapter1f




MULTIPLECHOICE. Choosethe onealternative that best completes the statement or answers the question.
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1) Humanresources management refers to: f f f f




A) the management of people in organizations.
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B) concepts and techniques for organizing work activities. f f f f f f




C) allmanagerial activities. f f




D) concepts and techniques used in leading people at work. f f f f f f f f




E) management techniques forcontrolling people at work. f f f f f f




2) Theknowledge, education, training, skills, and expertise ofa firm's workers is known as:
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A) physical capital. f




B) management'sphilosophy. f




C) human capital. f




D) production capital. f




E) cultural diversity. f




3) Human resources practices that support strategyinclude: f f f f f f




A) performancemanagement. f




B) production scheduling. f




C) policiesand procedures. f f




D) staffingpractices. f




E) rewardspractices. f




4) Acompanyutilizes asystem tomeasuretheimpact ofHuman Resources which balances measures relating to
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financial results, customers, internal business processes and human capital management. This system is knows as the:
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A) HRIS.
B) balancedstrategy. f




C) Human Capital Index. f f




D) balancedscorecard. f




E) none of theabove. f f f




5) Youhavebeen taskedwith buildingemployeeengagement at thefirm youwork for.Strategichuman
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resources initiatives you would consider implementing include:
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A) employeerecognition programs and management development programs. f f f f f f




B) diversityprograms. f




C) employeerecognition programs. f f




D) employeerelations activity. f f




E) job design indicators. f f




6) HR department staffmembers aretraditionallyinvolved in keyoperational responsibilities.Whichofthe
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following is an operational responsibility?
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A) setting goals and objectives f f f




B) collectingmetrics f




C) analyzingmetrics f




D) interpretinghumanright laws f f f




E) interpretinghealth and safetylegislation f f f f

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7) Being completely familiar with employment legislation, HR policies and procedures, collective agreements,
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andtheoutcomeofrecent arbitration hearingsandcourt decisions ismostcloselyrelated with which of the following HR
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activities?
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A) servingas a consultant f f f




B) formulatingpolicies and procedures f f f




C) offeringadvice f




D) providingservices f




E) servingas achange agent f f f f




8) Thepracticeof contractingwith outsidevendorsto handlespecified functions on apermanent basis is known
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as
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A) hiring temporaryemployees. f f




B) payroll and benefits administration. f f f




C) contractadministration. f




D) outsourcing.
E) labour-managementrelations. f




9) Thecompany'splanforhow it willbalanceits internal strengths and weaknesseswith external
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opportunities and threats in order to maintain competitive advantage is known as
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A) HR strategy. f




B) strategy.
C) environmentalscanning. f




D) policiesand procedures. f f




E) none of theabove. f f f




10) Rita is the HR Director of a manufacturing company. She recently undertook research to identify competitor
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compensation andincentiveplans,information about pendinglegislativechanges and availabilityof talent in the labour
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market for the upcoming strategic planning meeting. Rita was conducting:
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A) environmentalscanning. f




B) anemployeeengagement survey.
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C) anexternal market survey.
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D) anenvrionmental study. f f




E) anexternal opportunities/threats study.
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11) TheHR manager ofSmith &Yucompanywas heavilyinvolved inadownsizingexerciseofthecompany's sales
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force due to an economic downturn. He was also involved in arranging for outplacement services and employeeretention
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programs as well as restructuringofthe business followingthedownsizing. This is an example of HR's role in:
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A) formulatingstrategy. f




B) operationalactivities. f




C) environmentalscanning. f




D) environmentalscanning and executing strategy. f f f f




E) executingstrategy. f




12) Thecorevalues,beliefs, and assumptions that are widelyshared bymembers ofan organization are known as:
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A) organizational climate. f




B) thestrategicplan.f f




C) the mission statement.
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D) organizational culture. f




E) thepervading atmosphere.
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