CMAA PRACTICE TEST NHA EXAM | QUESTIONS AND ASWERS |
VERIFIED ANSWERS (100% CORRECT) | LATEST EXAM UPDATE
When is it appropriate for a CMAA to use speakerphone when listening to office
voicemail? - CORRECT ANSWER - When the CMAA has confirmed that all
patients have left the office for the day
Which of the following involves groups of health care providers working in
collaboration to provide high-quality patient care to Medicare recipients? -
CORRECT ANSWER - Accountable Care Organization (ACO)
A medical administrative assistant is performing patient check-out at the end of a
new patient appointment. Which of the following forms should the assistant
provide a patient to obtain previous health history documents? - CORRECT
ANSWER - Medical records release
An 85-year-old patient, who is accompanied by a family member, asks a medical
administrative assistant to clarify instructions regarding a procedure. Which of the
following actions should the assistant take? - CORRECT ANSWER - Observe the
patient's nonverbal behavior to verify that they understand the information.
A medical administrative assistant is creating an appointment for a patient. Which
of the following actions should the assistant take first? - CORRECT ANSWER -
Confirm the patient or caller's identity.
Which of the following must be provided to a patient on a first visit, as required by
HIPAA? - CORRECT ANSWER - Notice of Privacy Practices (NPP)
,Which of the following represents a negative number on a patients account and
indicates an overpayment has been made? - CORRECT ANSWER - credit
balance
Which of the following tasks is within a medical administrative assistants scope of
practice? - CORRECT ANSWER - Managing accounts receivable
A patient presents with chest pain, shortness of breath, heartburn, jaw pain, and
syncope. Which of the following conditions might the patient be experiencing? -
CORRECT ANSWER - Heart Attack
A medical administrative assistant is performing patient reception area
maintenance tasks. Which of the following tasks is outside the assistants scope of
practice? - CORRECT ANSWER - Cleaning the autoclave
Which of the following must a medical administrative assistant complete before a
patient procedure can be performed? - CORRECT ANSWER - preauthorization
A medical administrative assistant is establishing a schedule matrix using an
electronic health record (EHR) system for a providers office. Which of the
following actions should the assistant take first? - CORRECT ANSWER - Block
times when provider is unavailable.
Which of the following is required to establish medical necessity on the patient
encounter form? - CORRECT ANSWER - Diagnosis code
Which of the following types of referrals is used in an emergent situation? -
CORRECT ANSWER - STAT
,A medical administrative assistant is processing claims for patients who are insured
by a joint state and federal insurance program. Which of the following programs
provides health care coverage to patients from low-income population, certain age
brackets, and those who have disabilities? - CORRECT ANSWER - Medicaid
A medical administrative assistant is completing check-out for a new patient.
Which of the following documents should the assistant request from the patient to
document their medical power of attorney? - CORRECT ANSWER - advance
directives
Which of the following is the location of the femur? - CORRECT ANSWER -
upper part of leg
A patient returns to the medical office to obtain a prescription refill, but the
medical administrative assistant informs the patient it is too early for the refill. The
patient becomes agitated and upset. Which of the following types of
communication should the assistant use with this patient? - CORRECT ANSWER
- active listening
A provider is called out of the office for an emergency while patients are in the
waiting room. After informing the patients, which of the following is an
appropriate way for the medical administrative assistant to manage the patients? -
CORRECT ANSWER - Reschedule the appointments before the patients leave.
Which of the following is a reason for the use of procedure codes? - CORRECT
ANSWER - To correlate procedures for a diagnosis and justify the necessity for
medical services
, Which of the following actions should a medical administrative assistant take to
reduce the number of no-show appointments? - CORRECT ANSWER - Call
patients 1 to 2 days before their scheduled appointment.
Which of the following might a practice manager use to promote engagement for a
team of medical administrative assistants? - CORRECT ANSWER - staff training
Which of the following types of consent should a medical administrative assistant
rely upon when a patient cannot speak for themselves due to a medical emergency?
- CORRECT ANSWER - implied
Which of the following types of housing for patients provides help with ADLs such
as feeding, bathing, dressing, and ambulating? - CORRECT ANSWER - long-
term care facility
Which of the following establishes the units to determine Medicare fee schedules
based on overhead expenses, amount of work involved, and cost of malpractice
insurance? - CORRECT ANSWER - Resource-based relative value scale
(RBRVS)
A medical administrative assistant should identify that a provider will document a
patients postoperative status by charting in which of the following sections of an
electronic health record ( EHR)? - CORRECT ANSWER - progress note
A medical administrative assistant provides a patient with a copy of the patients
bill of rights. Which of the following components is part of this legal document? -
CORRECT ANSWER - Patients should be advised of the means of
communication used to contact them with medical information.
VERIFIED ANSWERS (100% CORRECT) | LATEST EXAM UPDATE
When is it appropriate for a CMAA to use speakerphone when listening to office
voicemail? - CORRECT ANSWER - When the CMAA has confirmed that all
patients have left the office for the day
Which of the following involves groups of health care providers working in
collaboration to provide high-quality patient care to Medicare recipients? -
CORRECT ANSWER - Accountable Care Organization (ACO)
A medical administrative assistant is performing patient check-out at the end of a
new patient appointment. Which of the following forms should the assistant
provide a patient to obtain previous health history documents? - CORRECT
ANSWER - Medical records release
An 85-year-old patient, who is accompanied by a family member, asks a medical
administrative assistant to clarify instructions regarding a procedure. Which of the
following actions should the assistant take? - CORRECT ANSWER - Observe the
patient's nonverbal behavior to verify that they understand the information.
A medical administrative assistant is creating an appointment for a patient. Which
of the following actions should the assistant take first? - CORRECT ANSWER -
Confirm the patient or caller's identity.
Which of the following must be provided to a patient on a first visit, as required by
HIPAA? - CORRECT ANSWER - Notice of Privacy Practices (NPP)
,Which of the following represents a negative number on a patients account and
indicates an overpayment has been made? - CORRECT ANSWER - credit
balance
Which of the following tasks is within a medical administrative assistants scope of
practice? - CORRECT ANSWER - Managing accounts receivable
A patient presents with chest pain, shortness of breath, heartburn, jaw pain, and
syncope. Which of the following conditions might the patient be experiencing? -
CORRECT ANSWER - Heart Attack
A medical administrative assistant is performing patient reception area
maintenance tasks. Which of the following tasks is outside the assistants scope of
practice? - CORRECT ANSWER - Cleaning the autoclave
Which of the following must a medical administrative assistant complete before a
patient procedure can be performed? - CORRECT ANSWER - preauthorization
A medical administrative assistant is establishing a schedule matrix using an
electronic health record (EHR) system for a providers office. Which of the
following actions should the assistant take first? - CORRECT ANSWER - Block
times when provider is unavailable.
Which of the following is required to establish medical necessity on the patient
encounter form? - CORRECT ANSWER - Diagnosis code
Which of the following types of referrals is used in an emergent situation? -
CORRECT ANSWER - STAT
,A medical administrative assistant is processing claims for patients who are insured
by a joint state and federal insurance program. Which of the following programs
provides health care coverage to patients from low-income population, certain age
brackets, and those who have disabilities? - CORRECT ANSWER - Medicaid
A medical administrative assistant is completing check-out for a new patient.
Which of the following documents should the assistant request from the patient to
document their medical power of attorney? - CORRECT ANSWER - advance
directives
Which of the following is the location of the femur? - CORRECT ANSWER -
upper part of leg
A patient returns to the medical office to obtain a prescription refill, but the
medical administrative assistant informs the patient it is too early for the refill. The
patient becomes agitated and upset. Which of the following types of
communication should the assistant use with this patient? - CORRECT ANSWER
- active listening
A provider is called out of the office for an emergency while patients are in the
waiting room. After informing the patients, which of the following is an
appropriate way for the medical administrative assistant to manage the patients? -
CORRECT ANSWER - Reschedule the appointments before the patients leave.
Which of the following is a reason for the use of procedure codes? - CORRECT
ANSWER - To correlate procedures for a diagnosis and justify the necessity for
medical services
, Which of the following actions should a medical administrative assistant take to
reduce the number of no-show appointments? - CORRECT ANSWER - Call
patients 1 to 2 days before their scheduled appointment.
Which of the following might a practice manager use to promote engagement for a
team of medical administrative assistants? - CORRECT ANSWER - staff training
Which of the following types of consent should a medical administrative assistant
rely upon when a patient cannot speak for themselves due to a medical emergency?
- CORRECT ANSWER - implied
Which of the following types of housing for patients provides help with ADLs such
as feeding, bathing, dressing, and ambulating? - CORRECT ANSWER - long-
term care facility
Which of the following establishes the units to determine Medicare fee schedules
based on overhead expenses, amount of work involved, and cost of malpractice
insurance? - CORRECT ANSWER - Resource-based relative value scale
(RBRVS)
A medical administrative assistant should identify that a provider will document a
patients postoperative status by charting in which of the following sections of an
electronic health record ( EHR)? - CORRECT ANSWER - progress note
A medical administrative assistant provides a patient with a copy of the patients
bill of rights. Which of the following components is part of this legal document? -
CORRECT ANSWER - Patients should be advised of the means of
communication used to contact them with medical information.
