Pass with Confidence!!
Who must take corrective action if an investigation confirms a harassment complaint has
merit? correct answers The Fire Chief
Looking beyond the physical attributes of individuals and matching the individual's strengths
with the organization's needs in order for the organization, the individual, and the officer to
be successful is a must for the fire officer to maintain _____________. correct answers
cultural diversity
What is one of the four basic tasks expected of a good fire officer, as reported by the
administrative fire officers study? correct answers notifications
What type of organizational document is developed to provide definite guidelines for present
and future actions? correct answers policy
What type of organizational document establishes or prescribes specific operational or
administrative methods to be followed routinely for the performance of designated operations
or actions? correct answers standard operating procedure (SOP)
Fire fighters who want to initiate a harassment complaint have three methods for doing so. At
what level must they first make contact? correct answers It is their choice.
What term does the International Association of Fire Chiefs use for a Fire Officer I? correct
answers supervising fire officer
What is one method of fostering the concept of appropriate workplace behavior? correct
answers Fire fighters develop their own set of rules.
Which of the four functions of management does the fire officer use to take the available
people, equipment, structure, and time and develop them into an orderly, functional, and
structural unit? correct answers organizing
What are the primary causes of death to fire fighters operating in a burning structure? correct
answers flashover and structural collapse
Which of the four functions of management deals with developing a scheme, program, or
method that is worked out beforehand to accomplish an objective? correct answers planning
Which of the four functions of management is used when a fire officer considers the impact
on the budget before making purchases? correct answers controlling
Most experts believe that span of control should extend to no more than a specific number of
people. What is that number? correct answers 5
Human resource management is built from two generalized schools of management thought.
What is one of those schools? correct answers Scientific
, According to the NFPA, about what percentage of American fire fighters are volunteers?
correct answers 72%
If fire officers have the authority to solve a given problem that has come up, what should they
do about involving their supervisors first? correct answers Nothing; they should go ahead and
make a decision.
Fire officers should consult their supervisors if they are going to make a decision that
__________________. correct answers goes beyond their scope of authority
When an officer tells subordinates that he does not agree with unpopular orders, but the
orders have to be enforced anyway, what is the result? correct answers The officer's authority
and supervisory ability is undermined.
What type of organizations do private industries or nongovernmental organizations use to
provide fire protection to factories, processing plants, and large private facilities? correct
answers fire brigades
What is the lowest level of fire officer that could be in a chief officer position? correct
answers III
What type of study was used to greatly improve performance in the Fire Fighter Combat
Challenge? correct answers time and motion
What type of organizational document is developed by various government or government-
authorized organizations to implement a law that has been passed by a government body?
correct answers Regulation
When officers are preparing to present a class on a topic, what/whom should they consult
first? correct answers their personal training library
What agency enforces the federal laws establishing the civil rights of Americans? correct
answers Equal Employment Opportunity Commission
Historically, what did it mean if a house had a fire mark on it? correct answers The house was
covered by insurance.
What is the term for the set of guidelines that a department establishes for fire fighters?
correct answers discipline
The beginning of shift report is normally due to the battalion or district chief within what
amount of time after the start-of-shift? correct answers 15 minutes
Which of the following is NOT a method of looking at the organization of a fire department?
correct answers hazards
The Equal Employment Opportunity Act of 1972 includes almost all public and private
employers with a minimum number of employees. What is the number? correct answers 15