WELLCARE ACT MASTERY EXAM QUESTIONS &
ANSWERS
Annually, brokers are required to complete a Wellcare Contract Recertification case in:
A. Salesforce
B. Wellcare.com
C. Centene Workbench (CWB)
D. Sales Material Ordering Portal - Answer -C. Centene Workbench (CWB)
Brokers must meet all required contracting, training, and certification required every two
years.
TRUE
FALSE - Answer -FALSE
Brokers/agents can submit a support ticket online through their Centene Workbench
(CWB) portal.
TRUE
FALSE - Answer -TRUE
When an agent self-reports a compliance issue in good faith, that may be considered a
mitigating factor to any disciplinary action.
TRUE
FALSE - Answer -TRUE
A reported non-compliant behavior investigation that results in a ____ disposition is one
where the investigation produced evidence that the alleged misconduct occurred.A.
FoundedB. UnfoundedC. Unprofessional/Inappropriate BehaviorD. Inconclusive -
Answer -A. Founded
Brokers/agents must inform Wellcare of all marketing/sales events at which plans or
materials will be presented or distributed. This includes:
A. Formal Sales Events
B. Informal Sales Events
C. Both Formal and Informal Sales Events
D. None - Answer -C. Both Formal and Informal Sales Events.
Agents and brokers must discuss a Centers for Medicare & Medicaid Services (CMS)
developed list of items during the marketing and sale of a Medicare Advantage (MA) or
Part D plan at the end of the enrollment process.
TRUE
FALSE - Answer -False
, Regarding the Disaster/Emergency (DST) Special Election Period (SEP), beneficiaries
are automatically eligible for this SEP solely by residing in the area affected by the
emergency/disaster order.
TRUE
FALSE - Answer -FALSE
Prior to completing the enrollment, confirm all of the beneficiary's providers are in-
network.
TRUE
FALSE - Answer -TRUE
A Scope of Appointment (SOA) is not needed for personal and individual sales
appointments with existing clients/members.
TRUE
FALSE - Answer -FALSE
Low-Income Subsidy (LIS), which is often referred to as Extra Help, does not apply to
Part C but eliminates all Part D plan premiums.
TRUE
FALSE - Answer -False
Confirm you have the member's current ___ in our systems to ensure they receive
resources timely throughout and beyond their onboarding journey.
A. Mobile phone number
B. Social media ID
C. Email address
D. Both A and C - Answer -D. Both A and C.
At ____, brokers/agents offer plan information upon request only while at a table, booth,
kiosk, or RV.
A. Formal Sales Events
B. Informal Sales Events
C. Educational Events - Answer -B. Informal Sales Events
When participating in sales appointments, brokers/agents are required to bring to the
appointment and leave with the beneficiary an Enrollment Guide and Application with a
Business Reply Envelope (BRE).
TRUE
FALSE - Answer -TRUE
A Business Reply Card (BRC) or a request to receive additional information is valid for
24 months following the date of the beneficiary's signature date or the date of the
beneficiary's initial request for information.
TRUE
FALSE - Answer -FALSE
ANSWERS
Annually, brokers are required to complete a Wellcare Contract Recertification case in:
A. Salesforce
B. Wellcare.com
C. Centene Workbench (CWB)
D. Sales Material Ordering Portal - Answer -C. Centene Workbench (CWB)
Brokers must meet all required contracting, training, and certification required every two
years.
TRUE
FALSE - Answer -FALSE
Brokers/agents can submit a support ticket online through their Centene Workbench
(CWB) portal.
TRUE
FALSE - Answer -TRUE
When an agent self-reports a compliance issue in good faith, that may be considered a
mitigating factor to any disciplinary action.
TRUE
FALSE - Answer -TRUE
A reported non-compliant behavior investigation that results in a ____ disposition is one
where the investigation produced evidence that the alleged misconduct occurred.A.
FoundedB. UnfoundedC. Unprofessional/Inappropriate BehaviorD. Inconclusive -
Answer -A. Founded
Brokers/agents must inform Wellcare of all marketing/sales events at which plans or
materials will be presented or distributed. This includes:
A. Formal Sales Events
B. Informal Sales Events
C. Both Formal and Informal Sales Events
D. None - Answer -C. Both Formal and Informal Sales Events.
Agents and brokers must discuss a Centers for Medicare & Medicaid Services (CMS)
developed list of items during the marketing and sale of a Medicare Advantage (MA) or
Part D plan at the end of the enrollment process.
TRUE
FALSE - Answer -False
, Regarding the Disaster/Emergency (DST) Special Election Period (SEP), beneficiaries
are automatically eligible for this SEP solely by residing in the area affected by the
emergency/disaster order.
TRUE
FALSE - Answer -FALSE
Prior to completing the enrollment, confirm all of the beneficiary's providers are in-
network.
TRUE
FALSE - Answer -TRUE
A Scope of Appointment (SOA) is not needed for personal and individual sales
appointments with existing clients/members.
TRUE
FALSE - Answer -FALSE
Low-Income Subsidy (LIS), which is often referred to as Extra Help, does not apply to
Part C but eliminates all Part D plan premiums.
TRUE
FALSE - Answer -False
Confirm you have the member's current ___ in our systems to ensure they receive
resources timely throughout and beyond their onboarding journey.
A. Mobile phone number
B. Social media ID
C. Email address
D. Both A and C - Answer -D. Both A and C.
At ____, brokers/agents offer plan information upon request only while at a table, booth,
kiosk, or RV.
A. Formal Sales Events
B. Informal Sales Events
C. Educational Events - Answer -B. Informal Sales Events
When participating in sales appointments, brokers/agents are required to bring to the
appointment and leave with the beneficiary an Enrollment Guide and Application with a
Business Reply Envelope (BRE).
TRUE
FALSE - Answer -TRUE
A Business Reply Card (BRC) or a request to receive additional information is valid for
24 months following the date of the beneficiary's signature date or the date of the
beneficiary's initial request for information.
TRUE
FALSE - Answer -FALSE
