1 | Page
SERVICENOW CSA TEST QUESTIONS
AND ANSWERS
What would you do, on a list, if you wanted to show records in
groups, based on the column category?
a. On list Context Menu, select Group By > Category
b. On the Filter Menu, select Group By > Category
c. Click Group On icon, select Category
d. On Navigator Filter, type tablename.group.category and
press enter.
e. On the Category column table, click Context menu > Group
By Category - correct answer- a. On list Context Menu, select
Group By > Category
e. On the Category column table, click Context menu > Group
By Category
When importing spreadsheet data into ServiceNow, in which
step does the data get written to the receiving table?
a. Run Transform
b. Run Import
c. Import Dataset
d. Execute Transform
e. Schedule Transform - correct answer- a. Run Transform
,2 | Page
What are the steps for applying an update set to an instance?
a. Retrieve, Preview, Commit
b. Specify, Transform, Apply
c. Retrieve, Assess, Apply
d. Get, Test, Push
e. Pull, Review, Push - correct answer- a. Retrieve, Preview,
Commit
A department manager asks an analyst to build some reports.
Where do you recommend the analyst start?
a. Report Dashboard > Create New
b. Reports > Getting Started
c. Performance Analytics > Reports
d. Reports > Create New - correct answer- d. Reports > Create
New
If a knowledge base has no access details specified what users
are able to read articles in that knowledge base?
a. itil user
b. Any user with an article's permalink
c. Any active user
d. No users
e. Users with kb_user role - correct answer- c. Any active user
,3 | Page
Which application is used primarily to load data into
ServiceNow
a. Import Hub
b. System Import Sets
c. Data Import Configure
d. Import Management - correct answer- b. System Import Sets
On what part of the ServiceNow instance would you find the
option to Impersonate User?
a. Module
b. Content Frame
c. Application
d. Banner - correct answer- d. Banner
What is the best practice related to using the Default Update
Set for moving customizations between instances?
a. Merge Default update sets before moving between instances
b. Submit Default update set to application repository
c. You should not use the Default Update sets for moving
between instances
d. Keep Default update set to maximum of 20 records, for
troubleshooting purposes. - correct answer- c. You should not
use the Default Update sets for moving between instances
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What are the three key tables in an enterprise CMBD?
a. cmdb
b. sn_cmdb_bak
c. cmdb_rel_ci
d. sn_cmdb
e. cmdb_bak
f. cmdb_ci
g. sn_cmdb_ci - correct answer- a. cmdb
c. cmdb_rel_ci
f. cmdb_ci
What is used to determine user access to knowledge bases or
a knowledge article?
a. sn_kb_read sn_article_read
b. Privacy Settings
c. Read Access Flag
d. User Criteria - correct answer- d. User Criteria
What are the main components of the Form Design Interface?
(Choose 3)
a. Field Layout
b. Page Header
SERVICENOW CSA TEST QUESTIONS
AND ANSWERS
What would you do, on a list, if you wanted to show records in
groups, based on the column category?
a. On list Context Menu, select Group By > Category
b. On the Filter Menu, select Group By > Category
c. Click Group On icon, select Category
d. On Navigator Filter, type tablename.group.category and
press enter.
e. On the Category column table, click Context menu > Group
By Category - correct answer- a. On list Context Menu, select
Group By > Category
e. On the Category column table, click Context menu > Group
By Category
When importing spreadsheet data into ServiceNow, in which
step does the data get written to the receiving table?
a. Run Transform
b. Run Import
c. Import Dataset
d. Execute Transform
e. Schedule Transform - correct answer- a. Run Transform
,2 | Page
What are the steps for applying an update set to an instance?
a. Retrieve, Preview, Commit
b. Specify, Transform, Apply
c. Retrieve, Assess, Apply
d. Get, Test, Push
e. Pull, Review, Push - correct answer- a. Retrieve, Preview,
Commit
A department manager asks an analyst to build some reports.
Where do you recommend the analyst start?
a. Report Dashboard > Create New
b. Reports > Getting Started
c. Performance Analytics > Reports
d. Reports > Create New - correct answer- d. Reports > Create
New
If a knowledge base has no access details specified what users
are able to read articles in that knowledge base?
a. itil user
b. Any user with an article's permalink
c. Any active user
d. No users
e. Users with kb_user role - correct answer- c. Any active user
,3 | Page
Which application is used primarily to load data into
ServiceNow
a. Import Hub
b. System Import Sets
c. Data Import Configure
d. Import Management - correct answer- b. System Import Sets
On what part of the ServiceNow instance would you find the
option to Impersonate User?
a. Module
b. Content Frame
c. Application
d. Banner - correct answer- d. Banner
What is the best practice related to using the Default Update
Set for moving customizations between instances?
a. Merge Default update sets before moving between instances
b. Submit Default update set to application repository
c. You should not use the Default Update sets for moving
between instances
d. Keep Default update set to maximum of 20 records, for
troubleshooting purposes. - correct answer- c. You should not
use the Default Update sets for moving between instances
, 4 | Page
What are the three key tables in an enterprise CMBD?
a. cmdb
b. sn_cmdb_bak
c. cmdb_rel_ci
d. sn_cmdb
e. cmdb_bak
f. cmdb_ci
g. sn_cmdb_ci - correct answer- a. cmdb
c. cmdb_rel_ci
f. cmdb_ci
What is used to determine user access to knowledge bases or
a knowledge article?
a. sn_kb_read sn_article_read
b. Privacy Settings
c. Read Access Flag
d. User Criteria - correct answer- d. User Criteria
What are the main components of the Form Design Interface?
(Choose 3)
a. Field Layout
b. Page Header
