BUSMHR 3200 Detailed Exam 3 2025

BUSMHR 3200 Detailed Exam 3 2025 In the context if the situational leadership model, task behavior measures - Correct Ans How managers should select leadership styles based on employee readiness ___________ is defined as a process that provides the organization with a pool of qualified job candidates from which to choose - Correct Ans-Recruitment _________ refers to the degree in which other selection techniques yield similar data over time. a. reliability b. validity c. ambiguity d. sensitivity - Correct Ans-reliability Mechanistic management is most effective when: A. The needs of the customer are variable and highly likely to change B. The technology is routine and stable so employees can be easily and quickly taught how to operate it C. The organization needs to process large amounts of standard information D. The organization has to coordinate the activities of numerous employees in order to deliver a standardized product or service - Correct Ans-b c and d A flatter organization with fewer hierarchical levels indicates: A. Narrow spans of control B. Lack of span of control C. Wider spans of control D. Micromanagement - Correct Ans-C The process of dividing the work of an organization into smaller tasks is known as: A. Division of labor B. Differentiation C. Integration D. Specialization - Correct Ans-A People who are already working for the company and meet the qualifications for the job position are called ___________. A. free candidates b. informal candidates c. bidding candidates d. internal candidates - Correct Ans-Internal candidates ___________ is a formal system developed to determine what tasks people actually perform in their jobs. - Correct Ans-Job analysis BUSMHR 3200 BUSMHR 3200 A company is going through a rough period owing to faculty management practices, increased bureaucracy, and a lack of strategic planning. To overcome the deterioration, there is a move to replace some of the top managers, including the CEO. Which of the following types of recruitment strategies would be recommended for hiring a new CEO for the company? - Correct Ans-Executive firm search The percentage of applicants from one source who make it to the next stage in the selection process is referred to as the ____________. a. applicant ratio b. variance ratio ratio d. selection ratio - Correct Ans-Yield ratio Which of the following is the first step in the selection process? - Correct Ans-Criteria development Derek Pierce, the hiring manager, was collating the scores of the twelve candidates who were interviewed a week earlier. He put together their interview a week earlier. He put together their interview ratings scores on pre-employment tests as well as the details of their background checks and sent it to be reviewed by the managers and supervisors. When the list of selected candidates was sent back, he felt that some promising candidates had been left out. Consulting the list, he realized that those who were chosen were interviewed in the last two days of a weeklong interview schedule. Derek decided that his biased section had to be reworked. Which of the following bias is reflected here? A. generalization bias B. recency bias C. similar to me bias d. cultural noise bias - Correct Ans-Recency bias _____________ tests measure a person's ability to learn new skills. A. personality B. cognitive ability C. aptitude D. achievement - Correct Ans-Aptitude Looking at Miranda's work, her supervisor Carol felt that though Miranda had substantial theoretical knowledge and experience, her lack of computer skills was reducing the quality of her work. This led Carol to recommend a basic computer skills course which would help Miranda perform at par with other employees on her team. This represents the ___________ level of training needs assessment. A occupational B BUSMHR 3200 BUSMHR 3200 strategic C individual D organizational - Correct Ans-Individual Which of the following is an example of technical training? A Michael has to attend a training session that will help his team make effective decisions, troubleshoot quickly, and communicate better B Mr. Jones has recently incorporated a training module to enhance the interpersonal skills of his new employees as it will add value to their performance C Nicole has recently joined a supermarket as a cashier and much of her training involves learning how to bill goods quickly and correctly for customers D An industrial chemical plant on the suburbs conducts training to ensure that employees are protected from injuries caused by work- related accidents - Correct Ans-C. Nicole has recently joined a supermarket as a cashier and much of her training involves learning to bill goods quickly and correctly for customers ____________ training refers to familiarizing employees with the means for preventing, detecting, and eliminating substandard items, usually in an organization that produces a product. A Quality B Skills C Team D Safety - Correct Ans-Quality A hands-on approach to training, where employees try to perform the function they are getting trained for, rather than being taught the theory behind it in great detail would facilitate learning the most in ___________ learners. A read/write B auditory C kinesthetic D visual - Correct Ans-Kinesthetic BUSMHR 3200 BUSMHR 3200 ***The conditions under which decisions are made can be classified based on all of the following except __________. A effort. B certainty. C risk. D uncertainty. - Correct Ans-Effort Which of the following is not a limitation of evidence-based management? A It fails to consider the dangers of choosing the "quick fix." B It can be challenging to put into practice. C It does not adequately address the value of intuition and judgment. D Evidence for decision making may be contradictory. - Correct Ans-It fails to consider the dangers of choosing the "quick fix" Mahie's team had to choose between two products to develop. The team made their decision and completed the production process. After a short while it became clear that the team made the wrong decision. Even so, the team continued to allocate resources to the product despite a substantial amount of feedback indicating that their choice had been wrong. This is an example of A risk propensity. B problem framing. C scapegoating. D escalating commitment. - Correct Ans-D. escalating commitment Katerina knows the company's current warehouse is not large enough to house all of its inventory. She is assessing whether to open a second warehouse or move to a larger location. Katerina knows the pros and cons of each choice and has all the information she needs to make her decision. The decision that Katerina will make is based on a condition of A high risk. B certainty. C BUSMHR 3200 BUSMHR 3200 subjective probability. D uncertainty. - Correct Ans-B. certainty In the bounded rationality model, the tendency to select an acceptable, rather than an optimal, goal or decision is called A satisficing. B compromising. C risk aversion. D settling. - Correct Ans-A. satisfying Which of the following is NOT a basic rule of brainstorming? A. Criticism is ruled out B. Combination and improvement are sought C. Only quantity is wanted D. Freewheeling is welcome - Correct Ans-C Only quantity is wanted T or F: The potential crises facing an organization cannot ever be eliminated, even when objective probability is at its highest. True False - Correct Ans-True what three things are considered when making decisions? - Correct Ans-risk, certainty, probability What makes up bounded rationality? - Correct Ans-satisficing, limited research, inadequate information knowing what you know and knowing what you don't know - Correct Ans-role of wisdom Political decision making involves diversity in what three areas? - Correct Ans divergence in problem divergence in goals divergence in solutions In the context of the situational leadership model, task behavior measures: A how willing and skilled the employees are to perform the task given to them B how supportive the manager needs to be in helping employees C how managers should select leadership styles based on employee readiness BUSMHR 3200 BUSMHR 3200 D how strong a relationship focus the manager has - Correct Ans-C. how managers should select leadership styles based on employee readiness Casey, an HR manager, is known for communicating such that he stands up for his rights while mandating respect for the rights of others he deals with. Casey has an ____________ communicating style. A passive B passive- aggressive C assertive D driver - Correct Ans-Assertive Which of the following is a differentiating factor between active and passive following? A ability to process information B feedback process C presence of interest in the communication D duration of communication - Correct Ans-Feedback process An individual with an expresser communication is most likely to have a:tendency to A. get excited easily B. strong need to be in charge of employees C. large number of questions to ask D. strong need to be cared for E. preference for structure of framework - Correct Ans-A. get excited easily According to the situational leadership model, an employee with high competence and commitment is likely to be: A. in need of help with the specific skills required to do the job. B. skilled in relevant areas but low on experience. C. uncomfortable as the task or situation is new to him or her. D. comfortable in his of her own ability to do the job. E. lacking in motivation to do the job well at all times. - Correct Ans-D Meredith told the management team that Greg would have the report in by next week because she had asked him to complete the project by then. Meredith is demonstrating __________. A authority. BUSMHR 3200 BUSMHR 3200 B accountability. C responsibility. D diversity. - Correct Ans-Accountability What is considered the most important factor in determining the event of centralization within a company? A longevity B competency levels C product versus service D cost - Correct Ans-Cost What is the key to success when a company adopts a focused strategy? A lower costs than all other competitors B customer loyalty C a lack of competition D being the first-mover into the market - Correct Ans-Customer loyalty The process of dividing the work of an organization into smaller tasks is known as: a. Division of labor b. Differentiation c. Integration d. Specialization - Correct Ans-a The component of the organizational culture that includes norms and tends to be more visible and somewhat easier to change is the organizations _____________. A cultural symbols B cultural values C shared goals and objectives D shared behaviors - Correct Ans-Shared behaviors The first step in the organizations socializing process is to ___________. BUSMHR 3200 BUSMHR 3200 A determine if a candidate is worthy of hiring B train the employee in the company's culture C provide the employee with a mentor D provide the employee with a "rule book" and standard operating procedures - Correct Ans-Determine if a candidate is worthy of hiring Which of the following is NOT a reason why changing culture is difficult? A culture gives employees identity B culture provides stability C culture helps focus its employees' behavior D culture is the basis for a firm's mission statement - Correct Ans-Culture is the bases for a firm's mission statement A ___________ contract refers to a person's overall set of expectation regarding what they will contribute to the organization and what the organization will provide in return A psychological B employment C operational D social - Correct Ans-Psychological All of these are practices that can help reduce resistance to change within a company except __________. A engaging employees in the change program. B encouraging management to constantly foster change. C creating new organizational designs and cultures to empower employees. D helping employees reframe change program to benefit them. - Correct Ans-Encouraging management to constantly foster change BUSMHR 3200 BUSMHR 3200 Raul would like to start his own company but knows he would need to staff areas for production, accounting, marketing, and human resources. Which part of organization design is he considering? A divisions B headquarters C groups D departments - Correct Ans-Departments Mahie's team had to choose between two products to develop. The team made their decision and completed the production process. After a short while it became clear that the team made the wrong decision. Even so, the team continued to allocate resources to the product despite a substantial amount of feedback indicating that their choice had been wrong. This is an example of: - Correct Ans-Escalating commitment Katerina knows the company's current warehouse is not large enough to house all of its inventory. She is assessing whether to open a second warehouse or move to a larger location. Katerina knows the pros and cons of each choice and has all the information she needs to make her decision. The decision that Katerina will make is based on a condition of: - Correct Ans-Certainty In the bounded rationality model, the tendency to select an acceptable, rather than an optimal, goal or decision is called: - Correct Ans-Satisficing ***A _______ analysis focuses on the duties of the job - Correct Ans-Task-based **Mark, a trained gourmet chef, has been applying repeatedly for a job in a restaurant that specializes in the cuisine of a different ethnic group. Despite his extensive training and experience in serving this cuisine, the restaurant has not hired him without providing clear reasons for the rejection. Mark, however, felt that the panel members who interviewed had an unsaid but strong feeling that only people belonging to their ethnicity can serve their food and that the ability cannot be learned. This is an example of: - Correct Ans-Disparate treatment **The conditions under which decisions are made can be classified based on? - Correct Ans--Certainty -Risk -Uncertainty **What is competitive listening? - Correct Ans-Happens when we are focused on sharing our own point of view instead of listening to someone close BUSMHR 3200 BUSMHR 3200 In a(n) _____ communication approach, interdepartmental communication occurs with people at different levels of the organization. A.downward B.upward C.horizontal D.diagonal E.parallel - Correct Ans-D An individual with an expresser communication is most likely to have a: A.tendency to get excited easily B.strong need to be in charge of employees C.large number of questions to ask D.Strong need to be cared for E.preference for structure of framework - Correct Ans-A Donna Grennan is an HR manager at a software development firm with a diverse and multicultural workforce comprising of Asians, Hispanics, and others. Around the time of Halloween, she approached their CEO Juan Cruz with a plan to conduct a special program for all employees. Her idea was to create an opportunity where all employees can showcase their culture, in addition to the typical Halloween celebrations, by coming to the office in their traditional clothes and bringing some of their native cuisines. Juan shot down her idea before she had even finished presenting her plans and told her, instead, about the various employee participation initiatives he had scheduled for Christmas. Juan represents the _____ listening style in this scenario. A.receptive B.active C.competitive D.deceptive E.passive - Correct Ans-C According to the situational leadership model, an employee with high competence and commitment is likely to be: A.in need of help with the specific skills required to do the job. B. skilled in relevant areas but low on experience. C.uncomfortable as the task or situation is new to him or her. D.comfortable in his or her own ability to do the job. E.lacking in motivation to do the job well at all times. - Correct Ans-d A successful change approach would A accept resistance to change. B create a readiness for change. C cancel momentum for change. BUSMHR 3200 D focus only on the future state of change. - Correct Ans-B create a readiness for change. Lewin's three-stage model and Kotter's eight-stage model are used by organizations to A demonstrate organizational resistance. B create an organizational hierarchy. C implement planned change. D collect raw data. - Correct Ans-C