PUBLIX DELI DEPARTMENT
MANAGER TEST 100% CORRECT
LATEST UPDATE 2025
, What does FIFO stand for? - ANSWERSFirst in First out
What type of equipment is used to merchandise meat and cheese? -
ANSWERSCarlson System
What are the steps of legendary service? - ANSWERS1. Greet the customer by name if
possible and smile.
2. Use your observation skills to engage customer
3. Create their happily ever after
4. Thank the customer and invite them back
What do you do in the first step of legendary customer service? - ANSWERSGreet all
customers when they're within 10ft and within 10 seconds of entering your department.
If you're already working with a customer and another one approaches acknowledge the
new customer with a smile, nod and a quick "I'll be right with you." Use customers
names when possible to make them feel welcome. You can learn the names of regular
customers when they make a special item request, fill out an order form, tender a
transaction with a check or credit card or by their name badge if they're wearing one.
You can also fry introducing yourself by name and they'll probably do the same.
What is the latest time to merchandise grab and go products? - ANSWERS10am
(answer found in the deli tablet under the article "Merchandising Grab & Go Entrees,
Meals and Sides.")
Which of the following is a safety precaution you should use while using the baler? -
ANSWERS(See precautions listed on baler)
What do each of the FIFO squeeze bottle colors on the cap mean? - ANSWERSGreen -
is used for thin dressing
Yellow - Medium dressings
Blue - chunky dressings
What do you do in the second step of legendary service? - ANSWERSTake note of the
customers facial expressions, if they're shopping alone, or with others, what items are in
the cart or basket and if they may need additional assitance.
Looking for these clues by using observation skills helps you strike up a conversation
and give you the opportunity to meet the customers needs.
What do you do in the third step of legendary customer service? - ANSWERSProvide
legendary service as you deliver a satisfactory solution for the customer. This is where
you uphold the promise by making recommendations, offering helpful info., pointing out
savings opportunities, sharing positive experiences with products/services and providing
extra service such as waking the customer to a product.
MANAGER TEST 100% CORRECT
LATEST UPDATE 2025
, What does FIFO stand for? - ANSWERSFirst in First out
What type of equipment is used to merchandise meat and cheese? -
ANSWERSCarlson System
What are the steps of legendary service? - ANSWERS1. Greet the customer by name if
possible and smile.
2. Use your observation skills to engage customer
3. Create their happily ever after
4. Thank the customer and invite them back
What do you do in the first step of legendary customer service? - ANSWERSGreet all
customers when they're within 10ft and within 10 seconds of entering your department.
If you're already working with a customer and another one approaches acknowledge the
new customer with a smile, nod and a quick "I'll be right with you." Use customers
names when possible to make them feel welcome. You can learn the names of regular
customers when they make a special item request, fill out an order form, tender a
transaction with a check or credit card or by their name badge if they're wearing one.
You can also fry introducing yourself by name and they'll probably do the same.
What is the latest time to merchandise grab and go products? - ANSWERS10am
(answer found in the deli tablet under the article "Merchandising Grab & Go Entrees,
Meals and Sides.")
Which of the following is a safety precaution you should use while using the baler? -
ANSWERS(See precautions listed on baler)
What do each of the FIFO squeeze bottle colors on the cap mean? - ANSWERSGreen -
is used for thin dressing
Yellow - Medium dressings
Blue - chunky dressings
What do you do in the second step of legendary service? - ANSWERSTake note of the
customers facial expressions, if they're shopping alone, or with others, what items are in
the cart or basket and if they may need additional assitance.
Looking for these clues by using observation skills helps you strike up a conversation
and give you the opportunity to meet the customers needs.
What do you do in the third step of legendary customer service? - ANSWERSProvide
legendary service as you deliver a satisfactory solution for the customer. This is where
you uphold the promise by making recommendations, offering helpful info., pointing out
savings opportunities, sharing positive experiences with products/services and providing
extra service such as waking the customer to a product.
