PGA 3.0 Level 3 - Facility Management
Practice Exam Questions and Answers (Most
Recent Version, Complete Study Material)
what is the purpose of delegating? - Correct Answers ✅to
empower performers
what delegation strategy should be chosen when the
performer needs clear instructions and continuous feedback
to stay focused on task completion? - Correct Answers
✅directing
what guidelines apply when a manager chooses to use the
directing strategy to assign a job to an employee? - Correct
Answers ✅help explore ideas for job completion, offer
solutions only if requested, and provide positive feedback
the convincing strategy is best utilized with what type of
performer? - Correct Answers ✅not willing and
inexperienced
A PGA general manager has a new head professional who is
enthusiastic but inexperienced in private club events. the
head professional has expressed interest in running the
upcoming ladies member-guest event. how can the pga
general manager effectively use the element of feedback
once she has used the directing strategy to delegate this
event? - Correct Answers ✅show appreciation for
undertaking the assignment in terms of value as a learning
experience
,PGA 3.0 Level 3 - Facility Management
Practice Exam Questions and Answers (Most
Recent Version, Complete Study Material)
which delegation strategy is being used when a manager
frequently checks on the performer's progress and provides
feedback? - Correct Answers ✅directing
The new head professional has delegated to a veteran
assistant the task of instituting a player development
program. The assistant insists that the program had been
previously tried by the former head professional and failed.
What delegation strategy should the new head professional
use to ensure the facility can implement a successful player
development program? - Correct Answers ✅involving
What delegation strategy is being implemented when a
manager makes the task easier to complete for a hesitant
performer? - Correct Answers ✅convincing
what type of performer benefits from the use of the
convincing strategy? - Correct Answers ✅inexperienced
and unwilling
what delegation strategy would be most appropriate to utilize
with a staff member who is experienced but resistant to
completing a task? - Correct Answers ✅involving
what guideline applies when a manager chooses to use the
convincing strategy because an employee is resistant to a job
,PGA 3.0 Level 3 - Facility Management
Practice Exam Questions and Answers (Most
Recent Version, Complete Study Material)
being assigned? - Correct Answers ✅uncover the reason
and develop a strategy
what result is most likely when a manager provides minimal
information regarding a newly assigned task that a motivated
employee has never performed? - Correct Answers
✅demotivation and poor work performance
what must be established to check progress when using the
directing strategy? - Correct Answers ✅follow up process
The Head Professional is unfamiliar with merchandising
operations. The PGA General Manager wants to assign the
Head Professional the responsibility of managing
merchandise inventory, but the Head Professional is resistant.
How can the PGA General Manager use the Convincing
Strategy to delegate this task to the Head Professional? -
Correct Answers ✅uncover the reason for concern and
develop a clear solution
what strategy is being used when a head golf professional
only offers solutions when requested by his assistant? -
Correct Answers ✅supporting
how much experience should staff members have with an
assigned task when utilizing the involving strategy - Correct
Answers ✅high experience
, PGA 3.0 Level 3 - Facility Management
Practice Exam Questions and Answers (Most
Recent Version, Complete Study Material)
The PGA General Manager receives resistance from the
classically trained chef when he speaks to her about
converting the formal dining room into a sports bar
environment. Which guidelines are appropriate and best
utilize the Convincing Strategy in this situation? - Correct
Answers ✅build a solution and a rationale around the
concerns and design actions to make it easy
The PGA General Manager has asked his team to increase
member tournament participation. He offers his assistance if
needed and believes his team can develop a strong
tournament program. Which delegation strategy was used? -
Correct Answers ✅supporting
what strategy would be utilized with staff members who are
experienced but unwilling to complete a task? - Correct
Answers ✅involving
what could be utilized to overcome resistance when using the
convincing strategy? - Correct Answers ✅giving enough
time, resources, and information to perform the job
assignment
what guideline should a manager use when implementing the
involving strategy? - Correct Answers ✅engage performer
in the process of developing a work plan
Practice Exam Questions and Answers (Most
Recent Version, Complete Study Material)
what is the purpose of delegating? - Correct Answers ✅to
empower performers
what delegation strategy should be chosen when the
performer needs clear instructions and continuous feedback
to stay focused on task completion? - Correct Answers
✅directing
what guidelines apply when a manager chooses to use the
directing strategy to assign a job to an employee? - Correct
Answers ✅help explore ideas for job completion, offer
solutions only if requested, and provide positive feedback
the convincing strategy is best utilized with what type of
performer? - Correct Answers ✅not willing and
inexperienced
A PGA general manager has a new head professional who is
enthusiastic but inexperienced in private club events. the
head professional has expressed interest in running the
upcoming ladies member-guest event. how can the pga
general manager effectively use the element of feedback
once she has used the directing strategy to delegate this
event? - Correct Answers ✅show appreciation for
undertaking the assignment in terms of value as a learning
experience
,PGA 3.0 Level 3 - Facility Management
Practice Exam Questions and Answers (Most
Recent Version, Complete Study Material)
which delegation strategy is being used when a manager
frequently checks on the performer's progress and provides
feedback? - Correct Answers ✅directing
The new head professional has delegated to a veteran
assistant the task of instituting a player development
program. The assistant insists that the program had been
previously tried by the former head professional and failed.
What delegation strategy should the new head professional
use to ensure the facility can implement a successful player
development program? - Correct Answers ✅involving
What delegation strategy is being implemented when a
manager makes the task easier to complete for a hesitant
performer? - Correct Answers ✅convincing
what type of performer benefits from the use of the
convincing strategy? - Correct Answers ✅inexperienced
and unwilling
what delegation strategy would be most appropriate to utilize
with a staff member who is experienced but resistant to
completing a task? - Correct Answers ✅involving
what guideline applies when a manager chooses to use the
convincing strategy because an employee is resistant to a job
,PGA 3.0 Level 3 - Facility Management
Practice Exam Questions and Answers (Most
Recent Version, Complete Study Material)
being assigned? - Correct Answers ✅uncover the reason
and develop a strategy
what result is most likely when a manager provides minimal
information regarding a newly assigned task that a motivated
employee has never performed? - Correct Answers
✅demotivation and poor work performance
what must be established to check progress when using the
directing strategy? - Correct Answers ✅follow up process
The Head Professional is unfamiliar with merchandising
operations. The PGA General Manager wants to assign the
Head Professional the responsibility of managing
merchandise inventory, but the Head Professional is resistant.
How can the PGA General Manager use the Convincing
Strategy to delegate this task to the Head Professional? -
Correct Answers ✅uncover the reason for concern and
develop a clear solution
what strategy is being used when a head golf professional
only offers solutions when requested by his assistant? -
Correct Answers ✅supporting
how much experience should staff members have with an
assigned task when utilizing the involving strategy - Correct
Answers ✅high experience
, PGA 3.0 Level 3 - Facility Management
Practice Exam Questions and Answers (Most
Recent Version, Complete Study Material)
The PGA General Manager receives resistance from the
classically trained chef when he speaks to her about
converting the formal dining room into a sports bar
environment. Which guidelines are appropriate and best
utilize the Convincing Strategy in this situation? - Correct
Answers ✅build a solution and a rationale around the
concerns and design actions to make it easy
The PGA General Manager has asked his team to increase
member tournament participation. He offers his assistance if
needed and believes his team can develop a strong
tournament program. Which delegation strategy was used? -
Correct Answers ✅supporting
what strategy would be utilized with staff members who are
experienced but unwilling to complete a task? - Correct
Answers ✅involving
what could be utilized to overcome resistance when using the
convincing strategy? - Correct Answers ✅giving enough
time, resources, and information to perform the job
assignment
what guideline should a manager use when implementing the
involving strategy? - Correct Answers ✅engage performer
in the process of developing a work plan
